---
description: ¿Qué piensan los usuarios de Salesforce Service Cloud? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Salesforce Service Cloud gracias a Capterra Ecuador.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud - Opiniones, precios y características - Capterra Ecuador 2026
---

Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) > [Alternativas a Salesforce Service Cloud](https://www.capterra.ec/alternatives/136189/salesforce)

# Alternativas a Salesforce Service Cloud

Canonical: https://www.capterra.ec/alternatives/136189/salesforce

> Explorar las mejores alternativas a Salesforce Service Cloud. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Impulsa el crecimiento con Sales Cloud 360, una destacada solución de ventas que impulsa la productividad de los representantes en una de las principales plataformas de CRM del mundo.
   - [Ver perfil](https://www.capterra.ec/software/61368/salesforce)
   - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/61368/136189/salesforce/vs/salesforce)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk permite a las empresas brindar asistencia, escalar con autoservicio y diferenciarse con un compromiso proactivo.
   - [Ver perfil](https://www.capterra.ec/software/164283/zendesk)
   - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/136189/164283/salesforce/vs/zendesk)
3. **LiveChat** — 4.6/5 (1715 reviews) — 24 000 negocios utilizan Premium Live Chat y Help Desk Software. ¡Prueba LiveChat y convierte a los equipos en rockstars de atención al cliente\!
   - [Ver perfil](https://www.capterra.ec/software/62194/livechat)
   - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/62194/136189/livechat/vs/salesforce)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Una buena atención al cliente comienza con un mejor software para el centro de ayuda. Gana más clientes al brindar una excelente atención al cliente con LiveAgent.
   - [Ver perfil](https://www.capterra.ec/software/102188/liveagent)
   - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/102188/136189/liveagent/vs/salesforce)
5. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk es un software de servicio al cliente fácil de usar que ayuda a más de 60 000 empresas en todo el mundo a crear muy buenas experiencias para los clientes.
   - [Ver perfil](https://www.capterra.ec/software/124981/freshdesk)
   - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/124981/136189/freshdesk/vs/salesforce)
6. **Dynamics 365** — 4.4/5 (5811 reviews) — Solución de gestión empresarial integrada que automatiza los procesos financieros, de relaciones con los clientes y de la cadena de suministro.
   - [Ver perfil](https://www.capterra.ec/software/157279/dynamics-365)
   - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/136189/157279/salesforce/vs/dynamics-365)
7. **Tidio** — 4.7/5 (590 reviews) — Tidio es una plataforma de atención al cliente que te permite proporcionar una excelente asistencia al cliente y generar ventas con chatbots y chat en vivo.
   - [Ver perfil](https://www.capterra.ec/software/144040/tidio-chat)
   - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/136189/144040/salesforce/vs/tidio-chat)
8. **Intercom** — 4.5/5 (1131 reviews) — La primera plataforma mundial de mensajería de clientes para el crecimiento empresarial.
   - [Ver perfil](https://www.capterra.ec/software/134347/intercom)
   - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/134347/136189/intercom/vs/salesforce)
9. **Zoho Desk** — 4.5/5 (2211 reviews) — Pon la atención al cliente en el corazón de tu empresa. Haz que los clientes estén más satisfechos, los agentes más capacitados y tu negocio más saludable.
   - [Ver perfil](https://www.capterra.ec/software/169505/zoho-desk)
   - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/136189/169505/salesforce/vs/zoho-desk)
10. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 es uno de los principales paquetes gratuitos de gestión empresarial total y BI. Se usa en 15 millones de empresas. CRM, tareas, proyectos, documentos, correo electrónico.
    - [Ver perfil](https://www.capterra.ec/software/113540/bitrix24)
    - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/113540/136189/bitrix24/vs/salesforce)
11. **Odoo** — 4.2/5 (1294 reviews) — Odoo es un conjunto de aplicaciones personalizables de código abierto ideadas para satisfacer todas las necesidades de su empresa.
    - [Ver perfil](https://www.capterra.ec/software/135618/odoo)
    - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/135618/136189/odoo/vs/salesforce)
12. **Yonyx** — 4.7/5 (256 reviews) — Guías interactivas basadas en árboles de decisión que se conectan a la mayoría de los sistemas CRM. Sigue los procesos de negocio de manera interactiva.
    - [Ver perfil](https://www.capterra.ec/software/130406/agi-self-service)
    - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/130406/136189/agi-self-service/vs/salesforce)
13. **SAP Customer Experience** — 4.3/5 (245 reviews) — Aprovecha al máximo el conocimiento sobre el cliente, mejora la eficiencia y eficacia de primera línea y simplifica los procesos comerciales críticos.
    - [Ver perfil](https://www.capterra.ec/software/77372/sap-crm)
    - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/77372/136189/sap-crm/vs/salesforce)
14. **Front** — 4.5/5 (286 reviews) — Front es la primera bandeja de entrada compartida que ayuda a los equipos a colaborar en cada correo electrónico con mayor transparencia, responsabilidad y eficiencia.
    - [Ver perfil](https://www.capterra.ec/software/132901/front)
    - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/132901/136189/front/vs/salesforce)
15. **JIRA Service Management** — 4.5/5 (763 reviews) — JIRA Service Desk está calificado como el software de ITSM más popular y asequible.
    - [Ver perfil](https://www.capterra.ec/software/138769/jira-service-management)
    - [Comparar con Salesforce Service Cloud](https://www.capterra.ec/compare/136189/138769/salesforce/vs/jira-service-management)

## Categorías relacionadas

- [Software de help desk](https://www.capterra.ec/directory/30008/help-desk/software)
- [Software de servicio al cliente](https://www.capterra.ec/directory/22/customer-service/software)
- [Software para call center](https://www.capterra.ec/directory/30007/call-center/software)
- [Software de chat en directo](https://www.capterra.ec/directory/30797/live-chat/software)
- [Software de planificación de trabajos de mantenimiento](https://www.capterra.ec/directory/30785/work-order/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.ec/alternatives/136189/salesforce)
- [Ver el perfil del producto](https://www.capterra.ec/software/136189/salesforce)

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