---
description: ¿Qué piensan los usuarios de Freshchat? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Freshchat gracias a Capterra Ecuador.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshchat - Opiniones, precios y características - Capterra Ecuador 2026
---

Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) > [Alternativas a Freshchat](https://www.capterra.ec/alternatives/158117/freshchat)

# Alternativas a Freshchat

Canonical: https://www.capterra.ec/alternatives/158117/freshchat

> Explorar las mejores alternativas a Freshchat. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Slack** — 4.7/5 (24053 reviews) — Slack reúne todas tus comunicaciones en un solo lugar. Es mensajería, archivo y búsqueda en tiempo real para equipos modernos.
   - [Ver perfil](https://www.capterra.ec/software/135003/slack)
   - [Comparar con Freshchat](https://www.capterra.ec/compare/135003/158117/slack/vs/freshchat)
2. **LiveChat** — 4.6/5 (1716 reviews) — LiveChat permite que los clientes actuales y potenciales se comuniquen con tu empresa a través de tu sitio web y que tú les brindes una experiencia personal en tiempo real.
   - [Ver perfil](https://www.capterra.ec/software/62194/livechat)
   - [Comparar con Freshchat](https://www.capterra.ec/compare/62194/158117/livechat/vs/freshchat)
3. **LiveAgent** — 4.7/5 (1754 reviews) — LiveAgent ayuda a las empresas a prosperar en el servicio de atención al cliente. Crea una comunidad de clientes, aumenta la satisfacción del cliente y triunfa.
   - [Ver perfil](https://www.capterra.ec/software/102188/liveagent)
   - [Comparar con Freshchat](https://www.capterra.ec/compare/102188/158117/liveagent/vs/freshchat)
4. **Tidio** — 4.7/5 (590 reviews) — Tidio es una plataforma de atención al cliente que combina chat en vivo y chatbots para mejorar la asistencia al cliente y generar más ventas.
   - [Ver perfil](https://www.capterra.ec/software/144040/tidio-chat)
   - [Comparar con Freshchat](https://www.capterra.ec/compare/144040/158117/tidio-chat/vs/freshchat)
5. **Zendesk Suite** — 4.4/5 (4076 reviews) — Zendesk Chat, anteriormente Zopim, te permite supervisar a los visitantes de tu sitio web y chatear con ellos en tiempo real.
   - [Ver perfil](https://www.capterra.ec/software/164283/zendesk)
   - [Comparar con Freshchat](https://www.capterra.ec/compare/158117/164283/freshchat/vs/zendesk)
6. **Text Request** — 4.6/5 (1193 reviews) — Text Request es un servicio de mensajes de texto empresariales online. Envía y recibe mensajes SMS y MMS con el número actual de la oficina.
   - [Ver perfil](https://www.capterra.ec/software/167015/text-request)
   - [Comparar con Freshchat](https://www.capterra.ec/compare/158117/167015/freshchat/vs/text-request)
7. **Freshdesk** — 4.5/5 (3410 reviews) — Freshdesk es una solución moderna de atención al cliente impulsada por IA con capacidades empresariales sin complejidades empresariales.
   - [Ver perfil](https://www.capterra.ec/software/124981/freshdesk)
   - [Comparar con Freshchat](https://www.capterra.ec/compare/124981/158117/freshdesk/vs/freshchat)
8. **Intercom** — 4.5/5 (1132 reviews) — La primera plataforma mundial de mensajería de clientes para el crecimiento empresarial.
   - [Ver perfil](https://www.capterra.ec/software/134347/intercom)
   - [Comparar con Freshchat](https://www.capterra.ec/compare/134347/158117/intercom/vs/freshchat)
9. **Zoho Desk** — 4.5/5 (2212 reviews) — Zoho Desk es un software de servicio al cliente basado en la web y equipado con un widget de chat con IA integrable para tu sitio web y aplicación.
   - [Ver perfil](https://www.capterra.ec/software/169505/zoho-desk)
   - [Comparar con Freshchat](https://www.capterra.ec/compare/158117/169505/freshchat/vs/zoho-desk)
10. **Bitrix24** — 4.2/5 (986 reviews) — Destacado software gratuito de chat en vivo y centro de contacto. Se usa en más de 15 millones de empresas. También viene con CRM y marketing por correo electrónico gratuitos.
    - [Ver perfil](https://www.capterra.ec/software/113540/bitrix24)
    - [Comparar con Freshchat](https://www.capterra.ec/compare/113540/158117/bitrix24/vs/freshchat)
11. **TeamSupport** — 4.5/5 (848 reviews) — Software de centro de ayuda creado para la asistencia al cliente de empresa a empresa. Reduce costos y mejora la satisfacción del cliente al mismo tiempo.
    - [Ver perfil](https://www.capterra.ec/software/87908/teamsupport)
    - [Comparar con Freshchat](https://www.capterra.ec/compare/87908/158117/teamsupport/vs/freshchat)
12. **Salesforce Service Cloud** — 4.5/5 (821 reviews) — Una destacada plataforma de atención al cliente que está diseñada para brindar herramientas innovadoras y datos unificados a los empleados de servicio.
    - [Ver perfil](https://www.capterra.ec/software/136189/salesforce)
    - [Comparar con Freshchat](https://www.capterra.ec/compare/136189/158117/salesforce/vs/freshchat)
13. **Front** — 4.5/5 (286 reviews) — Responde rápidamente a las necesidades de los clientes con Front para chat en vivo. Obtén respuestas o resuelve problemas con la plataforma de comunicación con los clientes de Front.
    - [Ver perfil](https://www.capterra.ec/software/132901/front)
    - [Comparar con Freshchat](https://www.capterra.ec/compare/132901/158117/front/vs/freshchat)
14. **HubSpot Service Hub** — 4.4/5 (187 reviews) — Conserva la organización de tu equipo, crea soluciones proactivas para los clientes y ten conocimiento del nivel de satisfacción de los clientes con HubSpot Service Hub.
    - [Ver perfil](https://www.capterra.ec/software/182476/hubspot-service-hub)
    - [Comparar con Freshchat](https://www.capterra.ec/compare/158117/182476/freshchat/vs/hubspot-service-hub)
15. **Gladly** — 4.8/5 (139 reviews) — Gladly es una plataforma de atención al cliente radicalmente personal que pone a las personas en el centro de una conversación única y permanente con el cliente.
    - [Ver perfil](https://www.capterra.ec/software/156723/gladly)
    - [Comparar con Freshchat](https://www.capterra.ec/compare/156723/158117/gladly/vs/freshchat)

## Categorías relacionadas

- [Software de chat en directo](https://www.capterra.ec/directory/30797/live-chat/software)
- [Software de gestión de comunicaciones con los clientes](https://www.capterra.ec/directory/31002/customer-communications-management/software)
- [Software de compromiso del cliente](https://www.capterra.ec/directory/30906/customer-engagement/software)
- [Software de servicio al cliente](https://www.capterra.ec/directory/22/customer-service/software)
- [Software de soporte al cliente](https://www.capterra.ec/directory/32315/customer-support/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.ec/alternatives/158117/freshchat)
- [Ver el perfil del producto](https://www.capterra.ec/software/158117/freshchat)

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