---
description: ¿Qué piensan los usuarios de InfoCision? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de InfoCision gracias a Capterra Ecuador.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: InfoCision - Opiniones, precios y características - Capterra Ecuador 2026
---

Breadcrumb: [Inicio](/) > [Software de soporte al cliente](/directory/32315/customer-support/software) > [InfoCision](/software/1014728/infocision)

# InfoCision

Canonical: https://www.capterra.ec/software/1014728/infocision

> InfoCision es un proveedor de servicios tradicionales de centro de atención telefónica con servicios de eficiencia, calidad y formación de avanzada.
> 
> Veredicto: 3 usuarios lo han valorado con **3.3/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **3.3/5** | 3 Opiniones |
| Facilidad de uso | 3.7/5 | Basado en las opiniones generales |
| Asistencia al cliente | 3.7/5 | Basado en las opiniones generales |
| Relación calidad-precio | 3.3/5 | Basado en las opiniones generales |
| Funciones | 3.3/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: InfoCision Management Corp

## Contexto comercial

- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Estados Unidos

## Funciones

- CRM
- Chat en vivo
- Creación de informes de llamadas
- Enrutamiento de llamadas
- Gestión de centros de atención telefónica
- Gestión de contactos
- Grabación de llamadas
- Panel de comunicaciones
- Supervisión de llamadas

## Opciones de asistencia

- E-mail/Help Desk

## Categoría

- [Software de soporte al cliente](https://www.capterra.ec/directory/32315/customer-support/software)

## Categorías relacionadas

- [Software de soporte al cliente](https://www.capterra.ec/directory/32315/customer-support/software)
- [Software para call center](https://www.capterra.ec/directory/30007/call-center/software)
- [Programas para seguimiento de llamadas](https://www.capterra.ec/directory/30901/call-tracking/software)
- [Soluciones de telefonía](https://www.capterra.ec/directory/30084/telephony/software)

## Alternativas

1. [Ringover](https://www.capterra.ec/software/169627/ringover) — 4.7/5 (865 reviews)
2. [Convoso](https://www.capterra.ec/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.capterra.ec/software/29589/callcenternow) — 4.8/5 (315 reviews)
4. [LiveAgent](https://www.capterra.ec/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [Readymode](https://www.capterra.ec/software/136728/readymode) — 4.6/5 (142 reviews)

## Opiniones

### "Faithful Partnership" — 4.0/5

> **Pablo** | *15 de septiembre de 2021* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: InfoCIsion has been a great partner for many years now. IMC has been very flexible and reliable with the work and software. I think is very easy for users.
> 
> **Puntos en contra**: You can go back on the screens. This creates limitations for the operator to give an unforgettable positive experince.
> 
> Our experience has been great. IMC has been a faithful partner for over 10 years. They work with us, are very flexible and reliable. IMC has done things very well over the year with us but one thing they have done well is the personalised relationship vendor-client that they have built with us.

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### "Ease of Use" — 5.0/5

> **John** | *15 de septiembre de 2021* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: InfoCision provides fantastic service for us - in the outbound call space.   They meet key KPI's monthly and offer up solutions to the growing demands of our donors.   They are proactive in communications and meet regularly to ensure they are meeting the demands of the non profit space.  They have provided  key understanding of contact centers to assist in areas where the talents may not be available in a professional manner as part of their services.
> 
> **Puntos en contra**: Escalation of minor technical issues when they arise
> 
> Overall InfoCision has been a partner for over 17 years that is consider a true extension of our business.

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### "Very Unprofessional" — 1.0/5

> **miranda** | *11 de diciembre de 2025* | Servicios medioambientales | Valoración de la recomendación: 0.0/10
> 
> **Puntos a favor**: I don't have anything good to say about this company .I think this company is a bunch of unprofessional people working there. You don't even get a chance to speak to anyone .
> 
> **Puntos en contra**: This company makes you go threw the long process and steps for employment. You waste half a day applying for the job and everything passes and then you check and they have me blocked and give no explanation.
> 
> I had applied at this company and went threw all the long process and they block me from applying for the job and don't even give a reason. I think it is unprofessional and immature for a business to not even give a reason and BLOCK someone for applying. What company blocks someone from applying? Not any professional company I know of would. I would hate to think how they treat there employees. I am by far more qualified for the job anyways. I just wanted people to know how this company works.

## Enlaces

- [Ver en Capterra](https://www.capterra.ec/software/1014728/infocision)

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