Opiniones de Lightspeed Retail

Best POS for small businesses

Comentarios: One major benefit is how easy my ordering is with their PO system.

Puntos a favor:

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Contras:

Lots of different options so it takes a bit to determine what you need to use.

Great integrated system

Comentarios: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Puntos a favor:

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Contras:

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Bs money grab don't use this system.

Comentarios: Terrible

Puntos a favor:

This was an amazing system until they showed their true colors by forcing me (and others) to pay them $400 more a month if you don't use their payment system. After comparing their prices to my current rates it is cheaper to pay them $400.

Contras:

This company has no ethics. They forced their user base to switch to them to do payment processing. They said it made it easier to do it that way. Complete lie. I pull my sales from them to quick ooms them pull my banking from eleven I to quick books. At no time.e does their system need me to use their payment system but they still are foing to charge an extra $400/month if I don't move to their higher rates. One way or another they decided that they needed more of money.

Do not go with lightspeed

Comentarios: Bad experience like really bad ! Theyre everything but competent

Puntos a favor:

The first contact was great but then when you take the cheapest plan they don't help you after it and almost try to make it harder, this app its a joke

Contras:

Impossible to call them, texted them like everyday all day to resolve problems, I could open for my first service because of them also havent got my money back after 2 weeks, they lost my documents and pretend to never have it, be ready to talk to 60 différents peoples, go with square really !

Misleading

Comentarios: The investment on new equipment is extremely expensive. You need to have Apple devices You can't use cheaper alternatives for receipt printers either, you have to invest in the most expensive ones out there. If I knew this from the beginning I wouldn't have waste months trying to set up the system. They should have been open and tell me exactly how much I was going to spend only to start running the business. Even the barcode label printer will only work with an specific brand that costs almost 3 times than a generic. If you are ok with paying 3 times more than every other POS system, then this is your choice.

Puntos a favor:

It seems to have everything in one solid platform

Contras:

This System DOES NOT work with Android which I was never told!

Do not use Lightspeed for easy use

Comentarios: I really dislike Lightspeed, but most other companies do not want to take on the risk of CBD, so Im stuck with Lightspeed

Puntos a favor:

nothing at all, i do not like this software

Contras:

Loyalty program, discounts are hard long and aggravating to set up, customer service takes a long time to respond,

The Point of Sale solution

Comentarios: Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Puntos a favor:

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Contras:

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Most complete and easy POS

Comentarios: Very easy to use

Puntos a favor:

It is easy to use as you can search for the individual items and put items in categories. It also enable us to put in modifier on each item with additional price too

Contras:

Very expensive compared to other POS. Only if the report format can be modified to be a little bit more simpler

Lightspeed

Comentarios: Bug is casi absent. ist fast and simple. For all of my staff is quick and simple for all operations

Puntos a favor:

Acces every wherre and the multi-chanel fonction!

Contras:

Its realy hard to custom for specifict fonction.

Awesome price with great features

Puntos a favor:

Sense of ease is amazing and all the additional features you didn't think you needed but definitely would want.

Contras:

Only thing we have come across is the accuarcy for your mark up and margin percentage. If you change your default price, MSRP and online price as well as current inventory cost, the margin and mark up are not always accurate. Simple fix, would be to just manual calculate your mark up and margin percentage.

If you want seamless eCom and Retail DO NOT USE LIGHTSPEED

Comentarios: I would not recommend anyone, in any situation, use these features or services provided by Lightspeed. They are money hungry and nothing else.

Puntos a favor:

I liked the sales pitch. He promised a ton of stuff that I wanted to hear. Unfortunately none of that stuff ever panned out. Just like a politician.

Contras:

Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS) - No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails - Are you a franchise with individually owned locations? No support for that. - You can only add one merchant gateway on your entire account, but you can have up to 100 locations. But if each locations needs a separate bank account, NOPE. - Loyalty and Customer Data does not sync between multiple lightspeed accounts to help remedy the above. - Online documentation is wrong about 80% of the time. - Importing products, customer data, etc is chaotic at best. - The eCommerce features are not in sync with the PoS side. - Loyalty program doesn't just have a "For every 100 points get $1 off" option, you have to set very static discounts for loyalty - Customer service takes weeks to respond if you have any issue outside of what Support can handle - Tech Support will respond with "Lightspeed doesn't currently offer a feature like that, you can custom develop your own though using our API." - Every action you need done, will require another department to speak to, which they'll get back to you weeks later.

They over promise and under deliver

Comentarios: Couldn’t get off the ground after 1 year of getting tossed around the company to make sure we had everything set up properly. The onboarding process is painful and they take no accountability for their own issues. Spent $3k and tons of time and just cancelled it was so bad. Started billing me before we received are POS equipment. All they said is it was part of the contract. Salesman told me we could integrate old gift cards and they would help walk us through the transition. No help at all and ended up telling me they don’t do that. Tried to cancel as they didn’t hold up their end of the deal. Said we had to be through the account manager who wouldn’t get back to us. Come to find out he was let go. This is after 6 months of trying to get a hold of him as that was the only way to cancel. To find out that account manager was let go from the company and they didn’t bother to assign us a new one. The company organization is flat out horrible. Customer success is horrible and not good at communicating. I would look to somewhere else.

Puntos a favor:

The features is most everything you need. The support is the problem.

Contras:

The support is horrible. They think they know and understand issues better then the customers. They don’t listen and will treat you like you don’t even matter.

The Absolute Worst

Comentarios: We’ve been in business for 5 years now (and been in the small business world for another 15). Our experience with Lightspeed is single handedly the worst experience we have ever had with any vendor, rep, or supplier. And it’s not even close. I honestly don’t even know where to start. From the over promising and under delivering on the actual integration and battling back and forth for over a month on trying to get the setup right to deciding to break our contract based on all their broken promises and waiting over a month to have someone call and talk to me about what my cancel/return options were on our existing contract. I/we are the most mellow and chill people and company on the face of the planet and I have shaked with anger 3-4 times over this whole process. As I’m writing this I’m having the sales rep (who has promised me for 27 days that a manager would call to discuss my frustrations and give me options for officially canceling our contract) is emailing me and telling me to wait 1 more day. Which he has now said 5 days in a row. I just need to talk to someone besides him, a manager, a tier higher, anybody. I’m not even expecting to get a working resolution with who I talk to. I just can’t even start with the baseline of talking to someone other than my sales rep and at day 27, I’m tired of waiting. Thus this review.

Puntos a favor:

Nothing In theory, the reporting In theory, the inventory management

Contras:

Over promised Under delivered Zero communication

Easy to build, train and implement

Comentarios: I worked with other POS systems in the past and find Lightspeed much more user friendly than the others. You can build your menu in literally a few hours and the flexibility is amazing! I have not come across a single scenario in the build that isn't already addressed within the system. And the video tutorials are well done, explaining processes step by step,
The technical support team are quick to respond and follow through issues to resolution. I recommended Lightspeed to two colleagues already and will continue to share my positive experiences with others.

Puntos a favor:

*Ability to build system at any location *Ease of use *Well produced self help videos *Ability to delete mistakes *Helpful technical support team *Integration with Cloudbeds

Contras:

The end of day closing process is not as clear as it could be

Hands down the best retail software out there!

Comentarios: The LightSpeed team made our switchover to them and setup happen with such ease. Their system is cost friendly, reliable and aesthetically pleasing. Training new staff on the system is a breeze. The reporting options are so helpful for close out financials, ordering, staff hours, etc.

Puntos a favor:

We most liked the back of house features it offered. The inventory piece, reporting and ease of use was instrumental in our decision to switch to LightSpeed. We loved the cloud based feature and it allows our staff to work from anywhere on reports, watch sales, reorder inventory, etc.

Contras:

There really hasn't been anything about the software that we've found was difficult or wished was different.

Capital City Luggage

Comentarios: We are a retail and repair shop that has 1 location. We were looking at a way of integrating our online inventory to our retail, so our inventory can be managed. There are very few things we would change about this platform. Its nice that as the company develops, they listen to customers needs and make relevant changes based on that. It's almost a 1 stop shop for being able to run a successful business.

Puntos a favor:

- ecom and retail link seamlessly -open and close cashes easy for staff -each staff has own login to track sales progress and customers - can limit staffs access to certain tabs that are irrelevant -painlessly easy to submit orders, and create new product -can easily provide quotes for potential customers -easy to do inventory checks from your cell phone, great for purchasing at trade shows or counting stock in warehouse.

Contras:

Cons: -Limited integrated payments -Limited ways to get content linked to other selling platforms -Blog -doesn't do penny rounding for cash sales (canada doesn't use pennies) - creating a work order- we cannot add or remove tabs that show on work orders -system crashes during work hours, (bugs in system) approx every 3 months, which means we have to use manual receipts and cash only.

We LOVE Lightspeed POS Retail

Comentarios: More Accurate Inventory
Many Sales Report Options Available/Analytics
Ease of Doing Business
Customer Friendly

Puntos a favor:

This software is designed for RETAIL, makes doing business in our Realtor Store simple. Ringing up customer is a breeze. Easy and fast to create a purchase order and receive products to inventory. This software is intuitive and simple to learn. We keep track of our inventory and sales reports, with accuracy. Love the scanners and printed product label option.

Contras:

The only negative is the long wait by phone, when we need to speak to support. Definitely worth the wait! All customer service people are polite. They always help us work through our issue with professionalism and follow-up email.

Best decision we ever made

Comentarios: The experience has been fantastic. The support staff and sales team have been great. The ease of use is something very special compared to their competition. It has allowed our business to prosper in these uncertain times.

Puntos a favor:

Being able to always be connected to our point of sale via my phone or computer, no matter where I am has been crucial. With Lightspeed being cloud based, I can work from anywhere I want. I am able to ring up customers on my phone if needed, create purchase orders from trade shows, and stay connected to customers at all times.

Contras:

There aren't any real issues that we have had with Lightspeed. They are continuing to improve the workflow with Lightspeed eCom which will only make the overall package even better.

Best value & functionaility point of sale. Period.

Comentarios: Overall it's been wonderful. Certainly has made my slow business growth possible.

Puntos a favor:

Absolutely the BEST thing about Lightspeed is the quick access to knowledgeable support. Also, Lightspeed meets the needs of my business's work flow. The interface is clean and easy to navigate.

Contras:

That a default option is not available for adding a drop ship address to PO.

Lightspeed Retail review from retailer

Puntos a favor:

We have used Lightspeed Retail for over 2 years now for our seasonal retail business as well as a small wholesale operations that includes manufacturing/production. While small scale compared with many POS users, we have unique and demanding needs and have struggled to find a good software interface. Lightspeed has been a solid performer and worked well for us. We have a wide range of part time employees with various levels of tech savvy and expertise. Lightspeed is intuitive and user-friendly in basic procedure – checkout, returns, applying discounts, holding or suspending sales and adding customers. Lightspeed was on time with EMV-certified terminal support by the October 2015 deadline and has worked well with Cayan. Adding products is straightforward. We only use the most basic features of purchase orders and inventory management – we do not rely on Lightspeed to generate orders based on stock but those look like useful features for larger operations. Reporting is comprehensive and makes it easy to track sales and trends and reports are easily exported to Excel. Customer service has been prompt and when there are long wait times, you have the option to leave your number and receive a return call. Follow through on issues has been good and while there have been challenges, problems are resolved in a timely manner. For the products we produce, the “build” function works well to create the pieces from parts in inventory.

Contras:

The main unresolved issue I have had with Lightspeed is that it rounds the cost of items to two decimal places. We deal in 100s of pieces that are fractions of a cent and therefore simply cannot track costs. All of these items show as have no cost which is extremely problematic and exponentially so when a piece is created from several “no cost” items. I was told almost two years ago that a fix had been requested by many customers and indeed it was listed several times in the “Lightspeed Ideas” but to my knowledge nothing has been done. If this could be fixed, Lightspeed would be an almost perfect POS solution for us! Also it is spendy. But I guess you get what you pay for.

Think beyond initial implementation

Comentarios: We are aware that every system has something to complain about. Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.

Puntos a favor:

It's a relatively easy system to navigate. Permission settings are acceptable. Reporting is decent but all very basic unless you purchase Analytics. We use the software for multiple locations but keep separate inventories at each location. We can easily see inventory at other locations, transfer inventory from store to store effortlessly. Creating inventory items is easy as well as setting up pricing rules. Able to customize receipts, labels, and transfer paperwork with some HTML knowledge. Sales are smooth as well. Split payments are pretty easy and relatively intuitive.

Contras:

No really good way to do rentals. We are a tennis shop and rent/demo racquets. We had to come up with our own solution. B2C eCom is great - and can use the existing inventory; we have it set up as a separate location so we can see all inventory across eCom and retail - until you want to add B2B. It's difficult and expensive to add B2B and have it work the same as eCom. We learned, much later, that we need to have a separate website, a separate database of inventory and we would not have visibility into this inventory from our retail or eCom side. Huge disappointment. The eCom module is not native to LS. They purchased the product and have integrated it into LS - so their APIs won't even allow you to have that visibility. Support is good for the most part. Simple things, but, holy smokes the printing!!! First, you have to use Firefox to get the printing to work at all. But Firefox constantly loses the printer default settings. So swithching printers throughout the day between labels, transfers, receipts...causes Firefox to throw up allover the printer settings. This happens daily, sometimes several times during the day. It's ridiculous. Support doesn't give a good answer - they tell us to follow the documentation. But that doesn't fix anything. Many times during the day we have to go back into the Firefox configuration and reset the default printer. Painful.

Still love it after 15 months

Comentarios: While there are pros and cons, the pros far outweigh the cons. It's easy to use, intuitive, and best of all, THEY LISTEN. It doesn't take 10,000 customers complaining to get Lightspeed to make a change. Their support is excellent.

Puntos a favor:

Onboarding and setup was a breeze - After signing on, we were tasked with a tutorial and onboarding process which, at times, was drawn out, but VERY helpful. It was a great learning tool and incredibly useful. They offered additional resources, but given my stubborn nature I set out on my own. The onboarding process was fairly easy. Painstaking, but simple. There were a few tasks that more difficult than necessary though. Like building the floor plan. I am very meticulous and there were not many options for the design, but I was able to figure it out with assistance from the help desk. Very customizable layout and very versatile - The overall operation of the system is very easy, but not basic. Ease of use is key to me, especially when training new employees or adding/changing features. Need a new menu item on a certain screen? 30 seconds. Need to reorganize the layout? Just drag and drop. Color code menu items? Sure why not. We change our menu daily/weekly, so this was an important feature to me and my FOH manager. GThe back end and reporting is excellent as well. I was able to show the owner how to access the dashboard and view sales and sales vs goals. I can see how many of (X) item I sold when I ran it as a special, or how much of a certain item I sell week to week. We use it as our time clock, and even my BOH with ZERO knowledge of the system figured it out in seconds.

Contras:

The only major complaint I have is that there aren't enough credit card processors integrated in to the system, which is crucial to me.

Robust System Integrates Webstore and Brick- and - Mortar Store

Comentarios: I'm super happy with Lightspeed and I like how they have 24/7 customer service in case of a glitch. The staff is always very friendly and extremely knowledgeable.
I tried another service (Sunrise POS) when I first started out and the guy promised me the world. Little did I know it wasn't even geared for retail it was a restaurant system. I was totally taken advantage of, I had no one to call for support and ended losing over 5k.
Lightspeed is up front and caters to your needs. They are awesome!!

Puntos a favor:

It's easy to use, It's easy to check on the store activity when I'm not there through my iPhone. It gives detailed reports on categories, vendors and daily sales. I love it because it manages the inventory on my website as well as my retail front. If I have 12 pieces listed on my web store and sell 4 in the store, it will deduct accordingly.

Contras:

Nothing really. I wish some of the paid upgraded features were free.

Lightspeed ROCKS!!!

Comentarios: AMAZING

Puntos a favor:

We operate 4 Cannonball Cafés in Jamaica. This is our second year of using Lightspeed. When we bought the business in 2016, we installed another company's system which, after a few months use, revealed it's weakness for use in a multi-unit business. We plodded along for awhile under the "Better to stay with the Devil you know..." philosophy until a sharp eyed customer got very upset because she noticed the price of one of our specialty coffees at one location was vastly different from another location... we had made a late night keystroke mistake entering the updated prices! What caught our eye with Lightspeed was the powerful Back-of-House infrastructure that allows us to make REMOTE CHANGES to our menus, our controls etc IN AN INSTANT on our phones, tablets or computers: last year on a trip to China, we got a text from one of our managers requesting a menu addition - somewhere over the Pacific at 40,000 feet, my wife added the item and went back to sleep!!!! The level of detail that supports our business goes far beyond what we could imagine - while a lot of detail & thought has to go into setting up Lightspeed initially, that effort pays dividends when using the system. Finally, the support we get from the Technical Support team is amazing - the Techs are all very well trained, are extremely knowledgeable and can resolve problems that are outside their Lightspeed purview: in September, a store was having a weird connectivity problem that was traced by [SENSITIVE CONTENT HIDDEN] in Te

Contras:

Have not found anything to dislike about it.

Solid eCommerce Platform

Comentarios: I currently use both Lightspeed eCom & Retail (Omni-channel). This helps our retail store and online store stay synced and makes life easier for employees. Now, all POS sales and eCom sales are in one platform that is easy to use for our employees. If a customer purchases an item in our retail store, ecommerce inventory stays updated.

Puntos a favor:

I really like that I am able to customize our website and integrate third party apps & APIs easily. And the customer service, the customer service is top notch! Through migration and implementation, the Lightspeed team was right there. At a moment's notice, I can chat with the team or give them a call. Although I may be a one-woman tech team, I have help! It's such a blessing to have a support team for our business. It has been easy to integrate all of our business critical resources and provide a more unified experience for our employees. Employees can access customer data, order data, shipping data, marketing data and product data in one platform. I've been able to customize our store template to our specific business needs and design requirements. It's been a developer's dream.

Contras:

My main dislike is that I don't have FTP access to my files on LS servers. This would be extremely helpful to optimize our images as needed. I also would like to upload customer data myself. At this time, to upload customer data in bulk, I have to send the data to Lightspeed for import. More options for discounts and coupons would be helpful - BOGO, Buy 2 Get One, or FREE Shipping codes based on domestic addresses only (not international).