Opiniones de Intergy

Very good system

Puntos a favor:

This software is a good software for a practice that is a part of a bigger healthcare system. A practice with multiple locations or attached to an hospital.

Contras:

The functionality is very specific, not a broad of an option for small practices.

There is no such thing as a perfect EHR/EMR system

Puntos a favor:

I have been using Greenway Intergy for about 4 years. I previously used a different Greenway EHR system for about years before Intergy. The support is usually pretty knowledgeable about issues and if they aren't able to help they will escalate your case to a higher support team. Within the last 3 to 4 years, Greenway has really stepped up their game with trying to enhance their product. They formed a program for end users to help enhance features within the system. End users were given the opportunity to give feedback about what we liked and disliked and how we felt it could be better. This was a very well thought out program that actively met multiple times within a month for probably 2 years. That is probably my favorite thing that Greenway has ever done. Forms are used in the charting process and I personally don't care for most of the forms that are provided, but the good thing about Intergy is that you can build your own forms to meet your practice's specific needs. They do have a wide range of forms that would most likely fit the needs of other practices. There are a lot of features offered within Intergy.

Contras:

Implementation was one of the worst experiences. Our health center used a Greenway EHR system called Success EHS that Greenway discontinued and we were forced to the conversion of Intergy. Go-Live day was so bad that we ended up using paper chart notes for about 2 weeks. Most likely, a practice using Intergy will need a "super user" because some of the workflows are difficult to perform for the average user. You will need to come up with your own training plan for new employees. Although they have training videos, almost all of them are out of date. The billing process needs a major overhaul.

You will be dissatisfied with Intergy

Comentarios: After 26 years of staying with the same company, through many mergers of ownership of the company, I am shocked at how much their customer support has become compromised. If you are considering using their Revenue Service team, I would reconsider. Do not sign a contract of more that 90 days at a time if you decide to go with them. Would not recommend their services at all.

Puntos a favor:

I used to like their customer support. I'm very unhappy with that now considering recent changes they have made. I have been at this practice for 26 years, and have stayed with them through all different entities. The recent changes they have made to their customer support has really compromised their company. Also, it seems like every time they get a good group of people to support your practice, they end up getting fired. I cannot stress how much their customer service has been compromised recently

Contras:

I did not have many complaints about the software, it is definitely they customer support and service that has been severely compromised within the past 6 months.

User Friendly and Full of Features

Puntos a favor:

Intergy is very user friendly. It's easy to navigate and to find information on a patient as all activity pertaining to the patient stays within their Intergy account. The user doesn't have to go to separate areas of the software to piece together a story. Scheduling and Patient Management is easy to use and flows nicely. Patient demographics are easy to navigate and the main information on a patient is located all on one screen. Intergy has a robust variety of basic reports built in. For higher level, detailed reporting we use their Practice Analytics (separate system) but the ones within Intergy do give the basics needed for a practice. The ability to create and print custom letters is a great feature. Charge and payment posting is easy to do. The financial activity portion of Intergy is well developed and one of the best compared to other systems I've seen. Tracking activity is easy and all transactions for a charge are easy to understand and follow. System allows for charges to be voided. Financial activity can also be reversed (payment takebacks, contractual adjustments, etc.) easily when necessary.

Contras:

We encounter some issues regarding to set-up for our large multi-specialty practice with multiple sites and providers. We need the ability to have multiple costs centers for a provider but would have to purchase an additional provider user/license for this, which causes other issues. Fee schedule maintenance would be nice to have option to pull the allowable based upon POS.

Greenway Intergy for Medical Practices

Comentarios: Overall experience is excellent. Greenway Intergy interfaces with our Phreesia tablet . When we have encounter issues the Support Team ;have been prompt, professional and will ensure the issue is resolved before hanging up the phone. Intergy personnel are great to work with. The system is "user friendly' for new employees. The upgrades ensure the system is current with new
innovative technology.

Puntos a favor:

User friendly, with excellent support from Greenway Staff. Intergy meets all of our Medical Practice needs with Patient Medical Records, Finances, Billing, , Reports for Management. The system templates can be modified to meet the AAP guidelines, and Insurance Hedis measures. We are very pleased with the Greenway Intergy Software System.

Contras:

We have experienced difficulty with meagering charts. If we have an patient put into the system twice, it is tricky merging the two charts into one.

I feel like I'm in bizarro world

Comentarios: We are a small practice and have sunk too much into changing so now we feel trapped. We have longtime employees talking of quitting because this system is such a frustrating mess. Supposedly there is an update "in the spring" that we are hoping at least makes the software useable.

Puntos a favor:

We switched over from Primesuite early because Greenway told us if we did so there would be no extra charge for the new software and Primesuite was no longer being supported.

Contras:

Where to begin? This software has literally brought our thriving practice to its knees. That in and of itself says it all. I have 2 partners in their later careers talking imminent retirement due to this system. I've been in practice 10 years and have found myself looking at other options solely due to the Intergy switch. We were happy using Greenway Primesuite. Like all EMRs, it sucked but at least didn't get in the way of providing patient care. We were told Greenway would no longer be supporting Primesuite and so we assumed (wrongly it turns out) that at the very least we'd get an upgraded version of Primesuite. We couldn't have been more wrong. I feel like I've stepped back 15 years and cannot think of 1 improvement from the old software. Customer Support has been abysmal. Greenway sent trainers to help us when we went live. Problem was they didn't really know how to use the system. Then on day 3 of going live there was an "update" that completely changed to look of the system and which the trainers had not received any training on. At that point they could no longer answer any of our questions and were learning along with us. The one bit of help in this whole mess was when our trainer admitted this EMR was crap but that they're all crap. Appreciated the honesty in a mess of lies.

Great EHR

Comentarios: reenway has always provided us with a subject matter expert in the areas or modules that we need or may have overlooked. So at a moment I can pick up the phone or email a SME to get direct insight on how the system was designed to work vs how we were using it.

It's important to note after going live the support turnaround & follow through have been great. Chat, Calls, Email.

Puntos a favor:

User customization, Practice customization.

Contras:

ome key points I'd like to highlight are: The sales teams, I really hate to use that term because of the typical cliché of a sales guy. I've had the opportunity of spending time with these teams at the conferences and truly believe they want to do well by the community and not just sell a product and move on. That being said, every implementation that we've had, we were always provided a robust road map that outlined the entire process from assessment, discovery, plan and design, training, communications to entire organization, adjusting or recommend workflow changes, and continuing support. Throughout that process of not just developing the road map but following through, we were always in control and felt that Greenway's actions were directed towards our goals.

Great Scheduling Software

Puntos a favor:

I use intergy daily and I have never had any issues with it in the 6+ months of use. All is easy to navigate and there are no lags of any sort. The color scheme is pleasing to the eye as well.

Contras:

None, I have yet to have any issues with this software.

Good Overall, Updates can cause issues

Puntos a favor:

Customizable and generally low maintenance, the ability to create "canned" responses for charting that are easily accessible once you figure it out. Overall its a rather intuitive oftware

Contras:

Updates seem to cause issues, unfortunately, they always seem to happen on a Monday morning. The vendor does respond quickly though and if down, its never for long

Intergy Outdated

Comentarios: I am glad we upgraded to WebPT and Kareo.

Puntos a favor:

The capability of automatically applying patient payments.

Contras:

Most everything has to be done manually, not many bells and whistles or claim scrubbing features.

Best Integration

Comentarios: This support team is fantastic. Most support teams do not give "Use of Product" information; the support is simply for issues or problems, but Greenway actually gives out information on how to use the system and best of all, it is in chat format so no loss of time trying to reach someone by phone.

Puntos a favor:

Of all 5 of the systems I have used, this is by far the best integrated system of all of them. This is the first truly integrated PM and EHR I have ever experienced although most systems tell you they are integrated. All set up is in PM. Critical information is automatically shared in both PM and EHR (example: tasks). Not only is the Billing/Scheduling system an integral part of EHR (and vice versa), but the analytics system matches perfectly or can be updated to match in unusual circumstances. And now, we have a new Portal which is also integrated!! Communicating with the patient is simply a part of staff and provider daily tasks. It is really well thought out!

Contras:

The forms design is a little too simplistic. We need more control over the wording and order of the documentation from the note form but, having said that, it is possible to accomplish that with a little more effort. Being able to design our own forms allows us to innovate and create new workflows and problem solutions.

Like an old friend

Comentarios: I have enjoyed Intergy/Greenway as a partner in more than five practices- all different specialist and different sizes as a Staffer, manager, and Administrator. It is my preferred PM/EHR software.

Puntos a favor:

I have used Medical Manager, Allscripts, Amaxing Charts, Therapy Source, Athena, Phoenix, Kareo, and more. Intergy's EHR/PM combo remains my favorite and the most sensitive to the Practice Management needs of any practice.

Contras:

The reporting can be a bit restrictive - more should be available to dump into Excel straight from Intergy rather than having to learn Practice Analytics, but I still find that Intergy makes some of the most actual SENSE for the staff in the trenches so worth that caveat.

iNTERGY by GREENWAY HEALTH

Puntos a favor:

Wonderful EMR and PM; once you know how to make her do what she can do, it's GREAT! User friendly training video's that give overview functionality of system to a new user; more in depth use is necessary to maximize the system features; software constantly updating and growing with user suggestions to improve.

Contras:

Dont have enough training video's that explain the practical application of the software and what functions can be utilized. Customer Support training is limited and Customer Service department will only answer specific questions when asked by the client; very challenging to know how all of the functions and features may be applied to the daily use at the practice.

Time Tested Product

Comentarios: We have enjoyed working on Intergy for nearly 10 years. A few times we looked at other products (more out of curiousity than need) and found that it gets the job done as good as or better than other systems. It would be very tough to be convinced to switch programs at this point.

Puntos a favor:

Assurance of little to no downtime Years worth of upgrades ensure high value workflows Customer support is incredible

Contras:

Slower to offer cutting edge features than competitors, at times

Best on the Market

Comentarios: Our physicians actually LOVE the EHR. As far as the rest of the staff, it is user-friendly and there are many improvements to the software- the developers listen.

Puntos a favor:

Flexibility! You as a user can do SO much to change things you might not like. No calling the vendor for every little thing, no hidden charges. What you see is what you get.

Contras:

The upgrades, which are included, are frequent.

Partnering with UpDox

Comentarios: The support team is timely and responsive. Greenway keeps you informed of upcoming developments and changes. The reps make an effort to personalize your experience with them. Trainers are knowledgeable and patient. Local meetings are available to network with other users of Intergy. Greenway partners with other vendors to enhance practice workflow.

Puntos a favor:

Training and initializing the software was simple and straight forward. Permits our practice to adjust assignments throughout the 5 site practice to address incoming digital faxes, archives in the chart. Permits HIPAA compliant transmission of records to legal entities.

Contras:

Has intermittent periods of down periods but are generally resolved quickly once we notify the UpDox team.

Intergy Practice Management

Comentarios: We have had Intergy since 2002 and would highly recommend this software. It is very easy to arrange schedules in the appointment system. It simplifies the billing process and is very efficient.

Puntos a favor:

The ease of navigating the system is a huge advantage because our time is valuable as everyone knows.

Contras:

I would like pulling reports to be more simple.

Easy EMR to use

Comentarios: Great tool for a multi-speciality practice or an FQHC

Puntos a favor:

It is a very robust system that allows the end user to tailor it to meet their needs.

Contras:

The behavioral health aspect could use some more tweaks to make it more user friendly for therapists to document in.

Office Manager

Comentarios: After getting the software setup to run our pediatrics practice, it has worked very well.

Puntos a favor:

The ease of scheduling and changing schedule templates.

Contras:

It was difficult at first, as I am sure with any new software, setting up the template for our providers. We had a difficult time with the EDI. Greenway always worked with us to correct any problems.

Support is always friendly and willing to work out my issues in a timely manner

Comentarios: Keep up the good work with your product

Puntos a favor:

Ease of getting around/I am on a new system with a new job, and Greenway has it beat all the way. Customer support, Hardware Support, it is all around a great system, ITIVITY, I live it when they ask if I have it.

Contras:

Fixing remittance that do not balance, no coverage on the weekends, printing itemized statements, can't get exactly what I need

Love this software

Comentarios: I have to use this program for multiple different things with my clinic. I use it for medical records, billing, and shot record print outs. It is very easy to access all of these.

Puntos a favor:

It is very user friendly. It is easy to fix any mistake you make in the billing department.

Contras:

When scanning medical records if you scan in the wrong chart side you can not edit it and switch it over. You must delete and rescan.

I am very happy with Intergy

Puntos a favor:

Intergy is very user friendly. It allows our office to be very efficient.

Contras:

It is not specifically pediatrics friendly but we make it work.

Intergy PM

Comentarios: I personally love Intergy. We have used a few others and Intergy remains my favorite

Puntos a favor:

Has and easy flow thru with all the necessities. Love all the reports available. Templating of schedules is an ease.

Contras:

There seems to be a good bit of clicking from screen to screen. But after use it becomes a part of it and you dont really notice it.

Intergy by Greenway Health is a great medical software product.

Puntos a favor:

Intergy is user friendly. Greenway Health has great customer service. Greenway Health employees are knowledgeable, professional, courteous, and helpful.

Contras:

I have no cons to report. Greenway Health is doing a great job! I recommend this product and company.

Easy to use (user Friendly)

Comentarios: Support is awesome

Puntos a favor:

keep the billing department on top of issues. reports are easy to view. lots of user on one system

Contras:

the cost we are a non-profit. so in order to update our system, we must get approved for grants. Not easy these days.