Opiniones de Regpack

Experiencia con Regpack

Comentarios: Regpack es una buena herramienta en la que puedes gestionar inscripciones, crear y personalizar formularios, procesar pagos, enviar recordatorios y generar informes.

Puntos a favor:

Me gusta que me permite la gestión de inscripciones a mi organización, además de crear y personalizar formularios, procesar pagos, enviar recordatorios y generar informes.

Contras:

El soporte es a través de correo electrónico y suele tarda mucho.

Big improvement over our old system

Puntos a favor:

What took me away from my old system and originally attracted me to RegPack is the appearance and registration experience for the end user. It's much more attractive and intuitive than my old system was. This alone makes for a more professional looking event. It's also much more powerful. I love the "triggers," which let you do so many things once you realize how they work. Using "tokens" to customize emails with specific registrant data has also been especially helpful. Support is good--as long as you can wait 24 to 48 hours for an answer. This was an adjustment for me, but now that I have got things down well it's not that big of a deal.

Contras:

The credit card rates are extremely high--probably the highest you'll find. This was a big turn off for me, especially since I had negotiated very good rates with my old provider. In the end though, I was able to justify this somewhat with some savings I made elsewhere. Financial reporting is much more complicated than with my old system. I am required to have very detailed reports that reconcile with the bank deposit and to get what I need, I have to Frankenstein a report from both RegPack and their credit card provider. It's very time consuming relative to my old system. I've been told they are working to include more customization though.

MTI Review

Comentarios: The overall experience has been very good. From initial "fit" conversations with [sensitive content hidden] to final details with [sensitive content hidden] to the implementation process with [sensitive content hidden], we have been pleased. While there have been some bumps, the customer service we have experienced in rectifying/understanding the issues has been good.

Puntos a favor:

Customization, Reporting, Ease of implementation

Contras:

The conditional logic is excellent but there are still some responses we'd like to see more adjustment in. QBO integration time-line.More flexibility in reporting.Increased customization in payment process. (auto-pay as an option, some of the verbiage, soften secure-payment messaging)

Don't do it

Comentarios: Not good. Although, after repeated attempts to get support over several days, I did have a lovely person step in to help me. I got lucky. It looks weeks to get uploaded originally and more than a week to go live second year for our small company. Software should make this easier, not harder. It still costs about as much in labor as our simpler method because it is so complex and easy to err.

Puntos a favor:

It pays quickly and after many attempts to get support, I did have a lovely and helpful person work with me.

Contras:

It is difficult to use for admin and for users. I am constantly having to help people register. Takes a lot of my time. Also, there is no way to contact anyone on the phone. They just have an answering service that takes messages that don't go anywhere. No one will talk to you if you need immediate help. They only guarantee a two-day response.

RegPack for Retreats and Wellness Program Memberships

Comentarios: Aside from the hiccup with BlueSnap, I am happy with the product. It gives a professional and streamlined appearance to my registration and payment processes.

Puntos a favor:

The features that are most impactful are payment processing, flexible payments, and forms. I also like the diversity of programs that I can offer for my services and products.

Contras:

Integration with my existing business was not difficult at all. But BlueSnap's underwriting department rep's communication put a really bad taste in my mouth. I wasn't pleased with that interaction at all. Their lackluster follow-ups actually impacted my ability to launch my main product by several weeks.

Frequent Regpack user

Puntos a favor:

Regpack has a great variety of functions that are very helpful for our program registration process - user forms to gather info, bulk emails, reports to see specific info for all participants, etc.

Contras:

I've experienced a lot of weird glitches (automatically redirects to pages that it shouldn't, needs refreshing frequently, etc.).

Awesome team

Comentarios: The regpack team was very helpful in every single hitch that we encountered.

Puntos a favor:

Very Customizable and easy to use and teach to colleagues.

Contras:

The learning curve was a little bit steep.

Regpack Review for Camp Admin

Comentarios: Great customer support and limitless ways to configure and fine tune to your organization's needs.

Puntos a favor:

Regpack has a multitude of options for administrators to apply to their own use of the product as well as how they can allow their audience/customers to enter information and receive information.

Contras:

Regpack features could be a little more intuitive for admin and users.

Registration made Easy!

Comentarios: I purchased Regpack last year for our District. We use it to handle registration for our Career Technical Education summer camps. Prior to hiring Regpack, we hand registered attendees; Regpack makes the whole registration process easy! I also appreciate that we are able to do so much customization within the program.

Puntos a favor:

Regpack makes handling registration a breeze! It is very easy to schedule offerings, publicize them, register participants and then manage those registrations. Need to send a reminder to a class? Easy! Need to change the location and notify all participants? Super Easy! Need to manage a wait list and communicate with those on the list? Super easy! Do you want your registration process to be easy for parents while also aesthetically pleasing? Regpack will do that for you!

Contras:

Initially, getting support was a little clunky, but the process has been streamlined and now it is easy to get help with any components that prove challenging to me.

Works great for our needs

Puntos a favor:

We needed a system that allows a buyer to push payment off. This works well and is critical

Contras:

It has a fairly steep learning curve, but once past that, smooth.

Game Changer!

Puntos a favor:

This platform is customized to meet our specific needs. Parents registering their kids for camp expressed that the process felt smooth and was quick to complete.

Contras:

Adding additional selections after the initial registration process is not intuitive.

Summer camp

Comentarios: Easy to get ahold of someone when I need it. just wish it was simpler to navigate.

Puntos a favor:

Payment systems are self-managing, and classroom registration triggers.

Contras:

Confusing to set up on your own. need to have a project manager.

admin experience

Puntos a favor:

The customer support responds very quickly.

Contras:

They keep changing the features without any announcements made and it's affecting our set up.

Occassional User

Puntos a favor:

Ease of access, memory bank, functionality

Contras:

Could use another layer of verification for registrations. Would help to have a 3rd party authorization required to complete registration

Summer Camp

Comentarios: Overall it has been easy to use and made my registrations easy.

Puntos a favor:

The ease of filling in information the first time.

Contras:

I wasn't able to go back in and edit a person's information.

First Time as Administrator with NO programming experience

Comentarios: Overall it is a program that I will continue in the future. I appreciate that they are consistently updating it and offer tutorials to walk you through the new features.

Puntos a favor:

Regpack is very easy to navigate for some with no computer programming experience. The customer service is very helpful and even had a zoom call with me to walk me through the process.

Contras:

Reports are not the easiest to pull up.

Terrible Customer Service Ruins Other Aspects of Regpack

Comentarios: The worst customer service. We're live and they're ignoring emails. So either there's a bug they don't know how to fix and won't let us know, or once you've paid, they don't care. I've spent this past week attempting to get help and I'd rather be stuck on the 405 at 5PM with the sun in my eyes and four lanes of traffic to cross to make my exit than deal with them. They are costing us time and money as we wait for them to get around to helping us. Dramatic? Yes. I get that. Have I sent more emails than anyone ever should to try and get mediocre help? Also yes. Their line is that they respond 'in the order the emails are received' but apparently they can't hire enough people to answer them in order in a timely fashion. I would not recommend this to anyone, unless you absolutely cannot afford anything else. And then go in prepared, add a few minutes to your morning meditation, practice deep breathing as you wait and wait and wait for help.

Puntos a favor:

We purchased this software because it was much cheaper than other versions of membership management software out there, so perhaps I should've been prepared. The function of the Dashboard / Administrative side is a bit obtuse and glitchy at times, but overall usable.

Contras:

It's the customer service that really kills you. Since there are still obvious bugs in the system, you'd think they'd have a customer service team who are interested in helping you iron those out. I've been working with [SENSITIVE CONTENT] to get everything set up, so initially responses were timely. However, once you go live they hand you over to their general support team, which does not respond sooner than 12 hrs unless you loop in [SENSITIVE CONTENT] and then you'll get one email back from them during the business day on time sensitive issues but no follow up. I looped in [SENSITIVE CONTENT] in an effort to get the bugs addressed quickly and she proceeded to ignore my emails until I looped in [SENSITIVE CONTENT]. At which point I received timely emails for one morning (ie: I sent an email, they responded, I sent another email, and they responded, and then back to the long wait time). I think the really disappointing aspect is that [SENSITIVE CONTENT] couldn't even be bothered to respond to my emails requesting help and following up, despite the fact that we're live and have a serious issue to fix. The support that finally responded to this issue told us to change a setting, but that setting is already correct. When I responded with this information, it's been radio silence ever since.

I have some suggestions

Comentarios: My overall experience has been poor. The one exception to that rule is [SENSITIVE CONTENT HIDDEN], the salesperson who I dealt with initially. He responds to my emails promptly and seeks out answers to my questions. Not so with the actual project manager. I don't understand the project manager role. [SENSITIVE CONTENT HIDDEN] joined me for one phone call -- which was long distance for me -- and I haven't been able to speak with her since. I assumed that the PM would walk me through the process of setting up a form. I assumed that we would have a share-screen session where she would explain the different functionalities and connections between the software's various components. I assumed that I would receive training. None of that happened. Instead, I set up the form. [SENSITIVE CONTENT HIDDEN] reviewed it, took 3 days to respond, and made minor changes. Then she sent me form emails. When I asked a question - silence. When I asked again - form email. When I asked for resources, I got a hurried Loom video. Where's the training? Where's the documentation? Where's the assistance? Where's the Customer Service? We were under a deadline and had to launch. There were problems and unforeseen issues, mostly because I was troubleshooting without any training. The only person that responded to our pleas for help was [SENSITIVE CONTENT HIDDEN]. Promote him. He's the only reason I'm not slamming you on every review site I can find. I suggest that you review your 10 day build process and the role of a PM. Currently, they're both useless.

Puntos a favor:

Maintaining the User database is easy and straightforward.

Contras:

The Roadblocks don't seem to actually work. Getting forms/triggers to save can be quite a challenge. Getting a trigger to fire without having to save the page multiple times is a challenge. Users keep getting error messages about refreshing the page, which they do to no avail. The language describing some of the tools/features is convoluted and unclear. Drag and drop on the forms is a nightmare. Why are the products all listed in one section on the form? They really need to be separate blocks that can be moved like the Fields are moved within a form.

Budget friendly but lacks in other areas

Comentarios: We are using the software for our annual conference registration and it has been a process to learn the system. It might be easier if they had good support.

Puntos a favor:

The cost was what made us choose this software. The functionality works, but you really do get what you pay for, which is not much.

Contras:

It is not very end user friendly. You have to create VERY detailed instructions for others to register within the software. Their credit card fees are ridiculous and they have awful customer service. No way to call in to physically talk to someone. They communicate via email and take about a day to reply which is not convenient when you have people trying to create their profiles.

Great Starting Point for a New Program

Comentarios: Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities. My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments. I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues. We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive) Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!)

Puntos a favor:

I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed. It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

Contras:

There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell. I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

Love Working with Regpack

Comentarios: It is great, I enjoy using it.

Puntos a favor:

I like the features that they have continued to add over the years. It has come a long way since we started using this in 2017. The customer support is always timely with issues and responses. They also are really good at checking in to make sure that you like using it and if we have any issues.

Contras:

I wish that some things transferred over. For example, we use this to put on educational events, so sometimes a user may come to multiple events and not all of their information transfers. Not that big of a deal, it just would be helpful.

Effective and helps if you are tech savy

Comentarios: Using Regpack has been an interesting experience. Initially the first semester was the most challenging to set up classes and the link. However, using it for the second semester has been better given the fact that we have experience using the website.

Puntos a favor:

- Easy to copy projects and products - Customizable when setting up reports and email - Easy to edit products with classes description, quota and specifications - Easy to make back end changes for users or create a family

Contras:

- It's not completely user friendly if you are not tech savy - There should be more customizations with projects - Export to pdf or regular excel not google sheet - Unable to export collective images from the registration form, instead you have to go through each student

Administration ease; poor support communication

Comentarios: GREAT, love everything, just wish support communication was available over the phone.

Puntos a favor:

I love how easy any/all administrator tasks are. I can see all the info I need within seconds. I love the reports and product layouts and can easily edit customers' profiles

Contras:

I CAN'T COMMUNICATE WITH SUPPORT. The only communication available is via email and it is not very efficient. I would LOVE to be able to talk to support via phone when urgent issues need to be resolved.

If you like good customer service, this isn't your program

Comentarios: The customer service is truly the worst customer service I have ever encountered as a business owner. The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem. I do not recommend this company under any circumstance.

Puntos a favor:

I liked the capability to run various reports.

Contras:

The company absolutely refuses to speak with you over the phone after you make a payment with them. We've had multiple issues with the program they set up for us and every time we email them, it takes days to get a response. Nobody will speak to you over the phone even when the issue is 100% the company's fault. Instead they send you videos and choose to ignore the problem you have. We have lost thousands of dollars as a company because of their lack of customer service.

Excellent for our use case

Comentarios: Very good. This product essentially streamlined our online registration process from several days to minutes.

Puntos a favor:

It is very easy to use, provides a simple method for interacting with applicants, and enables us to report real-time statistics on who is coming to our training and where they are in the process.

Contras:

I am challenged by the filtering as I expect to see certain results that for some reason do not show up.