Opiniones de CivicPlus Recreation Management

CIVIC REC

Comentarios: The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county!

Puntos a favor:

The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location.

Contras:

The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.

User Friendly, Seamless Integration and Endless Customization

Comentarios: I have only been utilizing the software since March, and we did not launch until May and then because of COVID and amenity closures we only opened part of our facilities. My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.

Puntos a favor:

I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier.

Contras:

The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). In the set up of these facilities there is no way to set up the $124 rate. If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged. The other function that I wish were available were a feature to provide the user with "if this - then that" questions. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. It would be great if we could ask the user how many tables they are requesting. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few

Do Not Recommend

Comentarios: The problems with Civic.rec are abrupt and numerous. Unreliable software filled with glitches and poor website formatting and management. Poor customer service filled with no answers but work arounds to the problems. When discovering that Civic.rec could not communicate with Yahoo emails we were told to create a VPN instead of the website doing the obvious thing and working to find a solution with Yahoo. They were not up front with just how poorly their tech support is run or the existing issues with the software.

Puntos a favor:

While it does streamline things it does not make up for how clunk and over all bug filled the site it.

Contras:

From Facility rentals to Program set up we have encountered copious amounts of issues errors and bugs that exist in the software. Tech support frequently offers work arounds instead of actual solutions to the issues with their product.

Grove City, Ohio

Comentarios: Very good - customer service is the best I have ever worked

Puntos a favor:

The ease of use compared to over other rec programs

Contras:

There are still bugs in League Manager. We use this to schedule games at 13 baseball fields and 9 schools. We still have issues with double headers and not allowing us to manipulate the system to our needs.

One of the best products we have used for registration

Comentarios: Even with our cons about price, we have thoroughly loved the staff that we work with at CivicRec. From the day we launched they have stayed with us and still connect and check in. [sensitive content hidden], our sales rep, continues to check in and I have never had a sales rep continue to do that after a purchase on any product. And [sensitive content hidden] is and has been amazing. We truly love the product and team associated with it.

Puntos a favor:

Online booking for facilities - the ease and clarity of accounting for our contractors and staff

Contras:

After talking with some other cities we found what we are paying for the product is a little higher than others. We even have been told by CivicRec that we are a "premier customer" which I think they mean to say as a compliment but can feel like we are just a customer that is paying more. :(

This software causes more headaches than it fixes.

Comentarios: I would switch software if it was my decision.

Puntos a favor:

Better value than some software packages.

Contras:

It is not reliable and we have lost thousands of dollars while the software is down or having huge latency issues. (One simple POS sale can take up to 5 minutes, with a line stretching out the door 30 people deep.)

Civic Rec Review

Comentarios: Civic Rec has allowed our divisions to work together more closely and more concisely. Being able to send reports automatically has allowed a streamlined and accurate way to serve our community.

Puntos a favor:

The ease of use makes for ease in training and public use.

Contras:

I would like to have updates and training periodically available to stay up to date, it is currently not an option. Also, there are a lot of add-ons that I'm unable to utilize, such as Civic Plus.

Why we choose CivicRec

Comentarios: We are able to easily complete our programming and registration tasks within a resource that all of our staff have access to. The information we provide our citizens is consistent. We utilize CivicRec for programming, registrations, facility reservation management, point of sale operations and reporting. It is a comprehensive management system. Participants young and old use the system daily and with ease to check-in to their classes and programs!

Puntos a favor:

I find the software intuitive and easy to use. As we complete the event or programming entry, our catalog of programs is done. The reporting options are expansive and extremely useful for budgeting purposes, program evaluations and trends. Communicating with participants is very easy via CivicRec.

Contras:

The Knowledge Base does not provide enough details at times. Sometimes it is difficult to find the appropriate guide and instructions. However, when we encounter this we will call CivicRec and receive the help needed.

Gwesome Software with Continual Development

Comentarios: We are a city organization in Idaho and we've been working with Rec1 for about a year now and our experience has been excellent. The software had a few small bugs and didn't do 100% of what we wanted when we signed up but that quickly changed. Rec1 worked though every "demand" we had and were very pleasant and knowledgeable with all that their software can do. They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny! Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick). Overall I'd give this software 4.8/5 stars

Puntos a favor:

They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny!

Contras:

Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick).

Great Support, Product, and Capabilities

Puntos a favor:

Amazing project manager. Very structured implementation process. Feature rich software and great customer support after go-live.

Contras:

limited capabilities on mobile version of back-office application using iOS devices (iPads and iPhones). We overcame this using Microsoft Surface Pro tablets.

Customer Support is top of the line and software is constantly improving.

Comentarios: It has improved the quality of customer services by: making scheduling of reservations quicker and easier, allows for online customer rentals and availabilities, decreasing double bookings, increasing sales totals, improving tracking of rentals and allows for ease of tracking reservation and accounts receivable by the reporting features.

Puntos a favor:

The software is customizable to support whatever needs arise. This program has improved our customer sales and customer satisfaction by allowing customers to access our calendar online and schedule and pay for reservations themselves. The reports menu is fantastic! Manage bookings, accounts receivable, refunds, and make custom reports to fit whatever your need. . The options for reporting are endless. The customer services reps are ALL amazing. friendly, well-trained and always willing to go above and beyond to provide whatever help is needed to get you the answers you need to any questions, how to preform a task, technical problems and even operator errors. (That I am famous for!) Very rarely is there system ever down. I've worked on this system for one year and have only had 2 instances that the system has been completely down, one of which I know was involving a power outage in the area of their main offices. All in all, this program as greatly helped me to perform my job functions to a much higher standard than before we began using it.

Contras:

When system updates are rolled out (typically on a monthly basis, there are some glitches that effect the quality of the software for a brief period of time. As they make improvements to some areas, it may cause a small issue in other areas of their software. A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem.

Good product, still working out kinks

Comentarios: CivicRec has been a much needed upgrade in registration and reservation software for our department. Support from CivicRec has been good.

Puntos a favor:

The software allowed us to easily transition to online registration and reservations. It's intuitive and easy for our part timers to pick up as well as the public. It also mirrors our city's website so it provides a consistent look for our end users.

Contras:

Still have some kinks to work out that we find while working through things that come up. It's not as customizable to our programs as we would like (specifically with drop in programs) but we have found work arounds. The implementation/ building out was a lot of work but once it was done the software was easy to use.

I Would Cautiously Recommend CivicRec

Comentarios: My experience with CivicRec has been overall positive, yet I would still cautiously recommend the product.

Puntos a favor:

CivicRec was a big leap forward from the previous system we used. What I like most about CivicRec is how efficiently it allows our agency to rollover hundreds of programs from previous sessions.

Contras:

CivicRec doesnt have an interactive facilities booking calendar, which is a feature that many of our customers have asked. This calendar would allow for customers to view the availability and book sports fields and park shelters. CivicRec also lacks a robust sports leagues management module.

Great Recreation Software

Puntos a favor:

It has made setting up leagues for athletics much easier. We are able to rollover from season to season very easily. I also set up a number of large rentals for different groups, and am able to do so very quickly.

Contras:

At times trying to get a report sent to your email can be very delayed.

Input

Comentarios: Overall, very pleased with the product, but in the past month we are having some concerns after just signing a new contract. I supported renewing the contract and I need my staff to be behind that decision. I need them to be confident in your product and customer service.

Puntos a favor:

Ease of use. We were the first ever Rec1 customer 20+ years ago...

Contras:

I like you staff, but we seem to be getting a less responsive reply. Too many hands in the cookie jar.

Not customer friendly.

Comentarios: We needed PCI compliant and got stuck with this platform that may be good for larger cities but not good for small entities.

Puntos a favor:

Might be great for large cities with many facilities and programs.

Contras:

main complaints are from customers are that it is too difficult to use and they don't like that so much personal information is asked upon registration. front office complaints are it has too much on the individual pages (filters, search parameters required) that it is overwhelming and no ability to send a clear and concise invoice. receipts are confusing with much unneeded information on them and no way to simplify or customize it to our needs. requests to support leads to work orders that go on a list and have yet to be touched. there is more but i don't have the time to list

Good Product for the Money

Comentarios: Implementation was very smooth and the product has met most of our needs. We hope that as CR grows so does its ability to create new requsted features at a much more rapid rate.

Puntos a favor:

1. Deployment was very smooth, CivicRec provides on site and remote training for end users which is invaluable. The trainers where knowledgeable about the product and very honest. 2. Very easy to create new programs, activities, and facilities.

Contras:

1. New feature requests are very slow to be developed even with alot of community backing on changes 2. Reporting features could stand to be improved. Especially financial reporting, the system does produce accurate reports. But running the wrong report will cause headaches as some reports such as a transaction report can differ significantly from a GL report.

Best tech support ever!

Comentarios: We manage a fairly large membership in our Senior Center as they participate in activities and events. We really appreciate the large variety of tasks we can accomplish using the software which, of course, saves us from having to do all those things manually! The system is also used countywide for other facilities.

Puntos a favor:

As a new user of the CivicRec software, I've had LOADS of questions! Tech Support has responded promptly and completely AND followed up with me to be sure everything was clear EVERY.SINGLE.TIME. I've called! They're awesome!

Contras:

There are a couple of reports I'd like to be able to get, but they are unique to our situation. And the tech support folks have always had suggestions about how we can accomplish the task in a di

Not user friendly or mobile device friendly at all

Comentarios: The previous product Pinellas County used wasn't great, but at least it worked properly. I'd give the prior software a 7 and CivicRec a 1 on a scale of 10. Although I buy software companies for a living for one of the largest vertical market software holding companies in N America, this is not a biased review, as we do not currently own any parks and rec software. This is 100% based on the fact that I've been camping at Ft Desoto 2x/yr for 12 years and ever since they changed to CivicRec I've had many challenges reserving campsites. I hope Pinellas County changes vendors.

Puntos a favor:

Honestly, and I'm sorry to say this but nothing. It barely works.

Contras:

1- It is unusable as a mobile web page because the left vertical menu bar with the date selection for making campsite reservations doesn't exist. 2- There is no app for this in the android play store to try to mitigate issue #1. 3- When you select "desktop site" on a mobile device, you can then select dates, but the subsequent list/grid is missing more than 100 campsites out of 236 total (Ft Desoto in Pinellas County, FL). This is not because the sites are already reserved, that's addressed with red color coding. They just simply don't exist in the list or grid views. So I tried on my desktop. Same problem- over 100 campsites missing completely. I checked multiple dates, same problem. 4- You cannot view available sites without creating a user profile and logging in.

Excellent software system!

Comentarios: First & foremost, the system has not allowed a double booking on a rental facility. It provides accurate data retrieval for roster lists to facilitate summer nature camp activity, as well as other programs offered at Northwest Park.

Puntos a favor:

Support from Zarah and Laura is professional, highly responsive (i.e. call back within an hour of request). They consistently resolve the issue to my satisfaction, and when asked for a deeper understanding of the system, they provide education on how the system "thinks." .

Contras:

The software application requires the user to carefully review the actions before submitting an entry. In certain situations, I find myself reaching out to Zarah and Laura to assist with complex refund or user credit situations involving multiple transactions. In my opinion, this is not a "con" but rather the user needs to be mindful of carefully executing a transaction to provide the account holder with an accurate receipt and just as important to ensure accurate"back end" data reports.

Rec1 has been a great software to help us meet all of our registration, event, and POS needs!

Puntos a favor:

The software is user-friendly and easy to get acclimated with. Each area that we use most often (registration for classes or events, Point of Sale transactions, calendar updating, financial reports) are all easy to understand and navigate.

Contras:

There are certain occasions where we will begin to put in a rental but need to back out or cancel, and upon attempting this are told that it cannot be done because there are active transactions associated with it. This is not a major problem but more so a minor inconvenience. One other small item I've noticed is that sometimes when going to give a refund the default method is "user credit" rather than the method they paid with.

Still in the development stages

Comentarios: Frustrating

Puntos a favor:

The software is easy for our patrons to navigate and use.

Contras:

Not intuitive or user friendly. Reports, receipts, and facility calendars need improvements.

Rec1 has been a phenomenal company to work with since 2012!

Puntos a favor:

Rec1 is extremely user friendly. It is easy to set up programs and memberships, as well as train new employees on POS. The customer service is second to none. All of the programs ands activities then sync to our website. The user essentially sees what we see when registering.

Contras:

It would be nice to receive better reports to better track crucial analytics in regards to our memberships and demographics.

No more paper forms for program registration! Excellent support staff!

Comentarios: No more paper registrations! Transactions are quick and simple. Flexibility in programming activities. Excellent support staff who seem more like friends.

Puntos a favor:

CivicRec is always evolving to keep up with our needs. Support staff goes above and beyond to answer questions and solve issues that come up in a timely manner.

Contras:

No software is perfect, and no software perfectly fits our needs, but CivicRec has been a good fit for us since 2011.

Great Product, great price

Comentarios: We started when the product was called Rec1. The change from Rec1 to CivicRec came without much warning. We had some issues as a result. However, support is pretty responsive and great at helping resolve the problem.

Puntos a favor:

Ease of use, low cost, layout of software.

Contras:

Some of the reports do not run as desired.