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Opiniones de FareHarbor

Sobre FareHarbor

Software de reserva online para comercios de tour y actividades. El objetivo del software es ayudarte a obtener el doble de reservaciones, con la mitad del esfuerzo.

Descubre más sobre FareHarbor

Puntos a favor:

The dashboard is really intuitive and the team/ costumer support are really nice. The fact there are a lot of videos/ tutorials available.

Contras:

Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to.

Valoraciones de FareHarbor

Evaluación media

Facilidad de uso
4,6
Atención al cliente
4,8
Funcionalidades
4,5
Relación calidad-precio
4,7

Probabilidad de recomendación

9,0/ 10

FareHarbor tiene una valoración global de 4,8 estrellas sobre 5 según las 1.119 opiniones de usuarios de Capterra.

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Filtrar opiniones (1.119)

María
Booking Manager
Usuario de Linkedin verificado
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Very easy to use!

5,0 hace 3 años
Los subtítulos en español están disponibles en el reproductor de vídeo
German
Seller en Colombia
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

El mejor sistema de reservas

5,0 hace 2 años

Puntos a favor:

Me gusta mucho como te ayuda fareharbor en todo y organiza los productos con todos los detalles y como lo implementan a tu página.

Contras:

No tengo ninguna queja esta plataforma es perfecta..

Isabel
Isabel
CEO en España
Usuario de Linkedin verificado
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

Nefasta atención a la empresa y peor gestion de los fondos

1,0 hace 3 años

Comentarios: Horrible, nada recomendable.

Puntos a favor:

Me gustaba el servicio de gestion de reservas, hasta que hay que devolver dinero a un cliente, entonces es cuando vienen los problemas. Nefasto sistema de atención a la empresa. Farehabour decide lo que le devuelve y a quien, y se toma la libertad de retirar dinero libremente de tu bolsa.

Contras:

Nos han retirado dinero de nuestro fondo sin consultarnos, no nos lo devuelven y no hay forma de hablar con ningun responsable. Centralita en la que cada vez te atiende una persona. Para devolver dinero a cliente es una odisea, no hay forma de hacerle llegar los fondos. Un sistema que se supone que te ahorra tiempo y llevo mas de un mes para gestionar estas dos incidencias. Resultado, han desaparecido 400€ de MI fondo.

Waldy A
Proprietario en Puerto Rico
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Extremadamente dificil de superar!

5,0 hace 3 años

Comentarios: Me esta quitando MUCHO peso de los hombros; es de fácil acceso para que los clientes puedan hacer sus reservaciones; buena atención del personal cuando hay algún problema técnico, siempre dispuestos a ayudar hasta que el problema este resuelto.

Puntos a favor:

Varias cosas me gustan: La transparencia, seguridad bancaria tanto como para nuestros clientes como para nosotros. Fácil de utilizar y muchas opciones que agilizan los procesos desde que comienzas una reserva. Accesibilidad con los técnicos a la hora de solicitar ayuda.

Contras:

Las actualizaciones, y noticias, nos gustaría recibirlas en videos en nuestro idioma principal (español) para poder entender mejor.

Evan
Instructor de buceo en EE. UU.
Deportes, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Muy útil para negocios turísticos

5,0 hace 2 años

Puntos a favor:

Me gusta Fareharbor porque los clientes pueden ver la disponibilidad de actividades de manera fácil, y reservarlas sin tener que llamarnos. Igual para los nuevos empleados (incluso yo cuando recién empecé), es muy fácil empezar a usarlo.

Contras:

No sé porque tenemos que ingresar el zip code cuando hacemos pagos en Fareharbor— me parece innecesario.

Dalia
Tec. en Diseño Grafico en Paraguay
Productos cosméticos, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Negocios y ventas

5,0 hace 2 años

Puntos a favor:

que se hace un conteo de cuanto se gana por el servicio prestado

Contras:

no todos conocen, no tengo mucha queja actualmente

Emma
Emma
Owner en RU
Usuario de Linkedin verificado
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excellent service and product

5,0 hace 5 años

Comentarios: Overall, I really like Fareharbor - I like the way it looks when people book.

Puntos a favor:

The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Contras:

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Respuesta de FareHarbor Holdings

hace 5 años

Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks!

Lucy
President of Sales en EE. UU.
Productos cosméticos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Seamless offline to online inventory management

5,0 hace 7 meses

Comentarios: Saves time, improve overall efficiency and customer satisfaction.

Puntos a favor:

There are very useful features for every booking and reservations website. Customers can make reservations directly from our site. Its swift integration enables any website to become multilingual providing customers with a variety of payment and communication options.

Contras:

Satisfying. I have experienced the best all along.

Respuesta de FareHarbor Holdings

hace 5 meses

Hello Lucy, thank you so much for the review! Your feedback is greatly appreciated.

Bridgette
Manager of Education en Canadá
Museos e instituciones, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

All in One Booking / POS System

3,0 hace 8 meses

Puntos a favor:

FareHarbor's user-friendly interface makes it easy to manage bookings, schedules, and customer information. This simplicity improves efficiency and reduces errors, allowing us to focus more on delivering exceptional experiences to our customers.

Contras:

I have encountered occasional limitations in the reporting and analytics capabilities within FareHarbor. While it provides essential metrics and insights, there are times when I've needed more flexibility or detailed customization options in generating specific reports or analyzing data trends.

Respuesta de FareHarbor Holdings

hace 7 meses

Hello Bridgette, thank you for leaving your review! We will pass along your feedback on reporting.

shauna
packager en EE. UU.
Salud, bienestar y deporte, 10.000+ empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

user friendly

4,0 hace 3 meses

Comentarios: for the most part i am happy with it but could use a few changes

Puntos a favor:

it is most user friendly for both parties.

Contras:

I didn't really care for the customer service

Respuesta de FareHarbor Holdings

hace 3 meses

Hello, thank you for reviewing our product!

Larry
Tour Guide en EE. UU.
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

FareHarbor and Tour Management

5,0 el año pasado

Comentarios: I have been using FareHarbor for over 15 months on a daily basis as I give tours on a Segway part time. Its easy to monitor on my mobile home screen and gather data about a client before they arrive. It also lets me know what liability forms they have completed before their arrival. Overall I am happy with my FareHarbor experience.

Puntos a favor:

FareHarbor is easy to use as an app on my mobile phone or on the desktop computer. Its responsive and gives me data in real time and this is helpful when client's are making changes so I can react accordingly. Usage is intuitive so no real training is needed.

Contras:

It would be helpful if FareHarbor would highlight clients that are double booked other wise there is no downside to FareHarbor.

Respuesta de FareHarbor Holdings

el año pasado

Hello Larry, thank you for taking the time to leave a review! In terms of your double booking issue, we recommend reaching out to our Support team for any questions. https://fareharbor.com/support/

Rene
CEO en Alemania
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Pay as you go

5,0 el año pasado

Comentarios: Fareharbor was the perfect solution for us over the last years but with increasing direct sales, the commission fee is getting now out of control. We will change therefore sooner or later again to Bokun, which is kinda sad. For comparison:
Bokun Pro = 588USD/Year (1.5% Fee on 100.000USD Sales = 1.500USD)
Total: 2.088USD/Year
Farharbor = 6.0% Fee on 100.000USD Sales = 6.000USD)
Total: 6.000USD/Year

Puntos a favor:

The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case.

Contras:

- The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable

Respuesta de FareHarbor Holdings

el año pasado

Hi Rene, thank you for leaving your review. We appreciate hearing your feedback and will take it into consideration!

Usuario verificado
Usuario de Linkedin verificado
Administración gubernamental, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FareHarbor allowed us to bring our reservations online

5,0 el año pasado

Puntos a favor:

Being a cloud-based service, FareHarbor allowed us to move away from our antiquated reservation system to a more robust system that allows online reservations and is much easier to manage for a multiple-site operation.

Contras:

API access for creating new user accounts would be a nice addition.

Respuesta de FareHarbor Holdings

el año pasado

Hello, we are so happy to have you join the FareHarbor family! Thank you for leaving us your feedback.

Daeus
President en EE. UU.
Agricultura, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Booking Software

5,0 el año pasado

Comentarios: Great! Highly recommend any tour or business needing reservations/ticketing to integrate FareHarbor.

Puntos a favor:

Customer service is amazing, they're kind, quick and smart. Usually able to help and solve your problems within 24-36 hours.

Contras:

Some of the booking restrictions get funky on some of our items. Maybe some more resources and explanation on how to use resources.

Respuesta de FareHarbor Holdings

el año pasado

Hello Daeus! Thank you so much for the review and feedback. When in doubt of how to use a feature, please take a look at Compass or our Help Center for instructions and insight on how to work the Dashboard on your own.

Nomfundo
Student en Sudáfrica
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

WANT YO BE THE BEST IN BUSINESS USE FAREHABOR

5,0 hace 10 meses

Comentarios: It is the best thing I have in my business. It makes my work easy and fast and also enjoyable.

Puntos a favor:

24/7 availability it helps because customers are not available at the same time. Gives the best customer service with no crashes. Instant review.

Contras:

I have no regrets no doubts even with payments this is great.

Respuesta de FareHarbor Holdings

hace 7 meses

We are thrilled to hear about your positive experience using FareHarbor! Thank you for sharing your feedback.

Brooke
Owner en EE. UU.
Servicios e instalaciones recreativas, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Zero Customer Service

1,0 hace 9 meses

Comentarios: Starting my own business and wanted to use FareHarbor for my bookings. Had the Zoom call, answered the questions that were emailed to me and then….. NOTHING!!! They just disappeared. I’ve emailed, called, messaged and I get the standard reply of someone will get back to you. Bummer I thought this would be the easiest part of opening my business. Disappointing.

Puntos a favor:

What I liked about FareHarbor when I’ve used it at my other jobs was the ease of use.

Contras:

Zero Customer Support. Can’t get a human on the phone.

Respuesta de FareHarbor Holdings

hace 7 meses

Hi Brooke, we are sorry to hear about your negative experience trying to use our product. We can relay this feedback to our sales and onboarding teams.

Heather
Founder/Owner en EE. UU.
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

All the functionality I need with great customer service

5,0 hace 2 años

Comentarios: Overall Fare Harbor is a great tool that helps my manage my food tour and excursion business on a day to day basis quickly and easily. The customer service is great. Their knowledge base and resources are outstanding as well as there in person customer service.

Puntos a favor:

Onboarding and transitioning was easy and they are very helpful getting you up and running. I find the software easy to use and easy for me update and edit tours and availabilities. As a major player in the rez tech arena, Fare Harbor is competitive with upgrades and has API's with nearly every imaginable API you could want.

Contras:

The reporting feature does not have a great UI and I find it difficult to extract the info I want. Also, one major downside is the booking window is a popup, therefore google conversions cannot be exactly tracked, only tangentially.

Peterson
Captain / Ownerq en EE. UU.
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Attentive, Professional, and Supremely Competent

5,0 hace 2 años

Comentarios: My old system was a "square peg in a round hole". The FareHarbor system feels tailor-made for my business. Just exactly what I needed!

Puntos a favor:

It is a system that is a great fit for my small charter / tour operation.

Contras:

For some of the functions there are a lot of critical steps that can trip me up sometimes.

Brenda
OWNER en Puerto Rico
Deportes, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

BEST RESERVATIONS software out there for Tour Providers

5,0 hace 2 años

Comentarios: I love fareharbor. Recently explored PeekPro but right at the end of the setup, Fareharbor reached out to me and showed me that what I was seeking from Peek was right there. Just didnt know it. I recommend it to all the tour providers who ask.

Puntos a favor:

Ive been with Fareharbor since they were a small group starting out in Hawaii. It has evolved over time to be more powerful than before. I like best that they receive their revenue from the credit card transaction. Thus if we have no transaction, there is no cost.

Contras:

Doesn't handle multi day rates well. I would love for it to integrate with more apps that I use. Also, doesnt support retail add-ons well (Point of Sale)

Respuesta de FareHarbor Holdings

hace 2 años

We love to hear your positive review! We also appreciate hearing your 'cons' — we cannot improve without hearing this feedback from our clients.

Eric
CEO en EE. UU.
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

FareHarbor is a full-featured reservation system that has great customer support.

5,0 hace 4 años

Puntos a favor:

I chose FareHarbor largely because they had an API connection with LIVN, which represents a large reseller that I wanted to do business with. When I got to know the system better I found that it had lots of other helpful features. The system is quite complex, and I had trouble building things myself, but the support team is great and has understood and solved each one of my problems quickly and thoroughly.

Contras:

I don't want to pass fees on to the customer and there doesn't seem to be an option to change it. This means that my tour products are actually more expensive to book direct after fees than to book through resellers.

Respuesta de FareHarbor Holdings

hace 4 años

Thanks for the great feedback. So happy to hear your enjoying the API connection with LIVN!

Dennis
CFO en EE. UU.
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Average at best

3,0 hace 11 meses

Puntos a favor:

The add-on integrations were really good.

Contras:

The overall user interface just did not seem to live up to what other products on the market can offer. Also customer service took a lot longer to respond then some other booking softwares.

Respuesta de FareHarbor Holdings

hace 7 meses

Thank you for taking the time to share your feedback!

Ben
Manager en EE. UU.
Aviación y aeroespacial, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great job

5,0 hace 2 años

Puntos a favor:

Customer service to explain how to use it

Contras:

Having to pay money for it and having it not be 100% intuitive

Nick
Owner en EE. UU.
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Trolley Tour Review

5,0 hace 2 años

Comentarios: We wouldn't be able to offer tours without FareHarbor. We simply don't have the resources to have a full time booking agent to book and manage our tours.

Puntos a favor:

It functions very well for its intended purpose, selling and managing tour bookings. It eliminates the need for a reservationist via online self-serve bookings and customer payment.

Contras:

It's a bit confusing to get started, but it is fairly simple once you get the hang of it.

Hope
President en Islas Vírgenes de EE. UU.
Ocio, viajes y turismo, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Stellar Support and Exceptional Build Out

5,0 hace 2 años

Comentarios: Consistently a professional and helpful organization that helps develop our systems to run seamlessly.

Puntos a favor:

Quick and easy to work with on new items/projects. Proactive team

Contras:

Free espresso and donuts for each virtual meeting..delivery! Seriously, there's not anything I'd change right now.

Kurt
Owner Operator en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best customer service in the industry

5,0 hace 2 años

Comentarios: It couldn't be better. I would love POS integration possibilities!

Puntos a favor:

Hands-on training and support from the FareHarbor team.

Contras:

No integration with POS systems. I realize FareHarbor is working on this and it needs to be a primary focus.

Mahesh
Managing Partner en Australia
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alice Holiday Tour Review Report

5,0 hace 2 años

Comentarios: The best service

Puntos a favor:

Friendly, most talented staff support and technically advanced

Contras:

Everything was PERFECT for me. This is the best.