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Sobre Pabau

Pabau es una completa aplicación de gestión de clínicas utilizada por cientos de profesionales de la salud en todo el mundo.

Descubre más sobre Pabau

Puntos a favor:

Fully integrated product with excellent support.

Contras:

Can be difficult to use, and complicated to set up.

Valoraciones de Pabau

Evaluación media

Facilidad de uso
4,3
Atención al cliente
4,5
Funcionalidades
4,5
Relación calidad-precio
4,4

Probabilidad de recomendación

8,1/10

Pabau tiene una valoración global de 4,6 estrellas sobre 5 según las 462 opiniones de usuarios de Capterra.

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Filtrar opiniones (462)

Bobby
Bobby
Director en RU
Usuario de Linkedin verificado
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Really love Pabau - Can't Go Wrong !

5,0 hace 3 años

Comentarios: Great!

Puntos a favor:

Easy to use and the training you get is out of this world.

Contras:

I'd like the software to be more customisable.

Respuesta de Pabau

hace 3 años

Thank you so much Bobby! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

Jason
Owner en RU
Práctica médica, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Pabau switch success

5,0 hace 3 semanas Nuevo

Comentarios: It has been a good experience and it's great there is always someone you can contact

Puntos a favor:

has all bases covered and continues to develop

Contras:

There are still some features in development. I would like more free marketing as this is another expense that other systems do not charge for

Heather
Clinical Director en RU
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very poor software

1,0 hace 2 meses Nuevo

Comentarios: Very poor. Everytime I use it something else isn't working correctly and it has negatively impacted my business.

Puntos a favor:

That I can use the app and book appointments on my phone

Contras:

Software crashes or freezes regularly. Payients often unable to book appointments or pay their deposit. Unable to take payments at times. Unable to use the prescription function at times. Support slow to respond and never aknowledge that pabau are at fault.

Stephanie
Managing Operations Partner en EE. UU.
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Give it a shot! It’s amazing!

5,0 hace 3 meses

Comentarios: Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.

Puntos a favor:

Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.

Contras:

Two way texting not yet available. Integrated Labs not yet available Unable to send control substances with eRX requires a 3rd party option.

Respuesta de Pabau

hace 3 meses

Hi Stephanie, thanks for the review - we are very happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: - Pabau Academy (200+ lessons) - https://academy.pabau.com/ - Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ella
Doctor en RU
Productos cosméticos, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Super happy that I transferred to Pabau recentley!

5,0 hace 2 meses Nuevo

Comentarios: Really good experience so far. Happy with the price, the features, the modality and the App and definitely the great support and training provided

Puntos a favor:

Comprehensive features for the Aesthetic Industry. Marketing and strong CRM system. Great and responsive costumer service, which can also assist over the phone. An academy to support training and Help centre which resolves 90% of all my questions.

Contras:

It took me a while to get my head around the multiple features when I transferred from my previous software which was so much more basic...

Ben
Pharmacist en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Revenue growth consultation follow up

5,0 el mes pasado Nuevo

Comentarios: The whole process was very efficient, we received excellent support and any issues were explained and corrected.

Puntos a favor:

Pabau is user-friendly and looks easy to navigate.

Contras:

We may not need all of the features that Pabau offers.

LUKE
CEO en RU
Práctica médica, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Decent app

5,0 hace 2 semanas Nuevo

Puntos a favor:

Structure and all in one service. Ticks the box

Contras:

NO CUSTOMER SERVICE have to wait days for an email reply then book an appointment ao of its urgent NOTHINGS getting fixed quick.

Angela
Therapist en RU
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

The best expert

5,0 hace 2 meses Nuevo

Puntos a favor:

The customer service has been excellent. All the staff members have been very helpful.

Contras:

Pabau is different from other platforms. I can add everyhting as photos for my clients/patients.

Kourosh
Director en RU
Productos cosméticos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Highly recommended!!

5,0 hace 2 meses Nuevo

Puntos a favor:

The easy collaboration and responsiveness. [sensitive content hidden] has been a massive help and continues to make the process of using the system a breeze!

Contras:

Nothing comes to mind. Everything has been smooth and easy!

Falek
Practitioner en RU
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Pabau review

5,0 el mes pasado Nuevo

Comentarios: Good I like the report's it gives about the clinic insights. How it gives you a note history, leads area. Its a lot easier than paperwork.

Puntos a favor:

How easy it is to book appointments. I really like the reports it gives and how it organises the data you put in.

Contras:

Some times its a bit slow when you are searching for clients.

Karolina
Nurse Prescriber en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

[sensitive content hidden] is the star of Pabau

5,0 hace 4 meses

Puntos a favor:

Very comprehensive, structures my business so the admin work is far more manageable, good customer experience using online portal

Contras:

Can be complicated, but I have found [sensitive content hidden] who is absolutely brilliant at Pabau and she helps me navigate my business better

Respuesta de Pabau

hace 4 meses

Hi Karolina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (as done so far by our team) - we would recommend booking another 121 meeting anytime, available 21 hours a day via the following links (if you haven’t already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ryan
Nurse Manager and Owner en Irlanda
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Data Migration and Integration

5,0 hace 4 meses

Comentarios: Migration and integration is seamless. Staff are supportive and reassuring.

Puntos a favor:

Marketing features. Client data management. Migration and integration support.

Contras:

Scheduling of staff. Enforcing deposits.

Respuesta de Pabau

hace 3 meses

Hi Ryan, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including support around building comms, scheduling, deposits, AI, etc.) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Vee
Clinical Director en RU
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Highly recomend

5,0 hace 3 meses

Puntos a favor:

I would highly recomeb=nd Pabau for its ease of use, nice interface and clinical forms. Also the customer serivce is great and always fast to solve any issues

Contras:

I dont have anything to dislike so far. The have been great

Respuesta de Pabau

hace 3 meses

Hi Vee, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already): - https://support.pabau.com/meetings/pabau/success-meeting-us - https://support.pabau.com/meetings/pabau/success-meeting Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Richard
IT Manager en RU
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Not for medical businesses

3,0 el año pasado

Comentarios: Software is ok but I don't think it's suitable for a serious medical business. Sometimes they mix up data so there is GDPR issue.

Puntos a favor:

Lots of features covers everything that you need for marketing Reports are very good and flexible

Contras:

Takes ages to load Lots of features but lots of them breaks and not working properly Support - it takes ages for them to understand your issue and ages to reply. They ask same questions again and again, Too many technical issues at the moment and they are struggling to fix

Respuesta de Pabau

hace 8 meses

Hi Richard - we serve over 2000 medical businesses world-wide, are HIPPA and GDPR compliant, and we have isolated databases, so the idea we can have a mix up, is simply not true. We often find that 'issues' are 99% of the time caused by staff not going through the full academy, via academy.pabau.com so please encourage everyone to do so. You can raise tickets via our ticketing system mytickets.pabau.com - but from looking at your interactions, it seems like you expect a more dedicated response, which can be easily achieved by upgrading to an account manager. https://pabau.com/account-manager/

Ellen
Registered nurse en Australia
Productos cosméticos, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Excellent crm

5,0 hace 5 meses

Comentarios: Good customer service, easy to use setup, easy to find information

Puntos a favor:

It’s got mostly everything I need minus few features that are coming soon

Contras:

A few features aren’t ready that I thought were already functioning

Respuesta de Pabau

hace 5 meses

Hi Ellen, Thank you so much for your review - we are thrilled to have you onboard! We're constantly rolling out new features and updates – keep an eye for our newsletter! As a reminder, you can book a call with our Success team anytime to make sure you are getting the most out of our system: UK hours: https://support.pabau.com/meetings/pabau/success-meeting US hours: https://support.pabau.com/meetings/pabau/success-meeting-us Best wishes, Thiago

Tracy
Clinical Director en RU
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

A good CRM for clinic management

5,0 hace 5 meses

Puntos a favor:

Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily

Contras:

The SMS system is much more costly than other platform

Respuesta de Pabau

hace 5 meses

Hi Tracy, thanks for the review. To help you with the setup and get the most out of Pabau (including help with integrations) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com. On top of that, 2 additional resources available to you 24/7 that we would also recommend are: - The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/ - The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager

Sadiq
Practice Owner en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Pabau for an Aesthetic Clinic

3,0 hace 7 meses

Comentarios: The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.

Puntos a favor:

I found several aspects of Pabau particularly beneficial: Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services. Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.

Contras:

System Performance: The system can be quite slow at times, which impacts efficiency and productivity. Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started. Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them. Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction. System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.

Respuesta de Pabau

hace 5 meses

Hi Sadiq, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Regarding your feedback: We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues. Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Galina
Manager en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Pabau 2 is not working properly and causing lots of damage

2,0 hace 3 meses

Comentarios: I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change it to it.
The software doesn’t work properly.Emails are disappearing from patients cards,you have to create services couple of time in order them to show in the software.I did create service myself 5 times and it still not possible to add it on the invoice.There are lots times when it is simply just not opening ,you have to reload page 10 times in order it to work.Absolutely horrible software.Contacted customer support lots of times,sent video about issues,since July no improvements.It cause massive disruption at work .Very disappointing.

Puntos a favor:

Pabau 1 was good and easy. There is nothing I like in Pabau 2 because it still needs to have lots of improvement

Contras:

Software Pabau 2 is no working properly.It had tonnes of mistakes in day to day work

Respuesta de Pabau

hace 2 meses

Hi Galina, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121, and we will endeavor to turn this around. You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter. Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/ Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Brett
Office Manager en EE. UU.
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Absolutely horrific

1,0 hace 9 meses

Comentarios: We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Puntos a favor:

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

Contras:

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

Respuesta de Pabau

hace 8 meses

Hi Brett - we can see you did not complete your onboarding or setup fully, so it is no surprise you didnt manage to use the system well. As per our terms and conditions, a lot of time was spent on your setup on our side and when we invoked our terms, and did not complete the refund, you have decided to leave the negative review because of this. We wish you all the best with the new provider. For those wanting to see a full review of Pabau vs Mangomint - check here:- https://pabau.com/compare/mangomint/

Monica
Aesthetic Nurse en RU
Práctica médica, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Excellent customer care

5,0 hace 3 meses

Puntos a favor:

I am extremely happy with the services provided by Pabau. I have received support whenever I needed it, and [sensitive content hidden] have been absolutely fantastic. I appreciate the flexibility to book online consultations at my convenience. Even when they are not available, I always receive prompt feedback from the team. Booking has also been seamless for my patients, making the process much easier for everyone involved. Additionally, the integration from our previous software has been successful, which has made the transition smooth. I definitely recommend Pabau’s services for anyone looking for reliable and efficient support!

Contras:

While the platform initially appeared quite complicated, the support I have received has made me much more comfortable with the system now.

Respuesta de Pabau

hace 2 meses

Hey Monica, thanks for leaving us a review and for the kind words! Regarding your feedback - To additionally help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

David
Director en RU
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

[sensitive content hidden] fixes everything!

5,0 hace 3 meses

Comentarios: challenging start but now we love it!!!!

Puntos a favor:

Variety of functions and can speak to a real person for help

Contras:

difficult to learn, very technical, but [sensitive content hidden] has held our hand through it

Respuesta de Pabau

hace 2 meses

Hi David, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (300+ lessons) - https://academy.pabau.com/ Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager

Sophie
Dentist en RU
Productos cosméticos, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Pabau 2 Migration

5,0 hace 6 meses

Comentarios: Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course

Puntos a favor:

I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online

Contras:

Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again

Respuesta de Pabau

hace 5 meses

Hi Sophie, Thank you for your review, and we're thrilled to have you on board Pabau 2! Indeed there are some automations that need to be set up again with the upgrade – it would be covered on the 'Upgrading to Pabau 2 guide'. If you have any questions or need assistance, you can book a 121 meeting anytime with the team, 21 hours a day via the folllowing links: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via support.pabau.com and log a ticket for anything outstanding via mytickets.pabau.com. Thiago

Shiela
Clinical Director en Nigeria
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Enjoy using Pabau

5,0 hace 6 meses

Puntos a favor:

Makes scheduling , EMR easy. The automated features are great too.

Contras:

In the journey from the Pabau App. When it’s time to choose a consent form and you mistakenly click on the wrong consent form , it can’t be corrected. There is no provision to go back and select the correct consent form. This needs to be fixed asap

Respuesta de Pabau

hace 5 meses

Hi Shiela, Thanks for the review – we are happy to have you on board. Please ask anyone else in your team to also leave an honest review! Regarding the app journey, I’m pleased to inform you that it is possible to reset the consent form if you pick the wrong one – try swiping left, and it should reset! You can also book 1-to-1 success meetings to ensure you are getting the most out of our system anytime here: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us Thiago

Celeste
Owner, RN en EE. UU.
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

It's great if you know how to navigate it.

5,0 hace 6 meses

Comentarios: It's relatively simple and easy to use, with the help of customer support they make solving problems easy.

Puntos a favor:

Everything is integrated into the software. Features that are coming are why I purchased with Pabau and am anxiously waiting to be able to use them.

Contras:

There are multiple steps you have to take in order to accomplish one goal, for example making a member available for online bookings.

Respuesta de Pabau

hace 5 meses

Hi Celeste, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including improvement of the online bookings journey) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com. On top of that, 2 additional resources available to you 24/7 that we would also recommend are: - The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/ - The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager

Anne-marie
Director en RU
Práctica médica, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Appalling customer service Avoid

1,0 el año pasado

Comentarios: Initially found Pabau very useful but since the latest software update have experienced a plethora of problems and I would not use them again based on their complete lack of customer service or support .

Puntos a favor:

Cannot comment as we are experiencing multiple problems with this platform

Contras:

Recent software update has been an utter disaster. No notification received that this was happening Made online booking inoperable Patients could book into dates and times we weren’t open It would take random amounts from patients payment method despite us completing the settings Absolutely appalling customer service There is no phone number no one would answer emails Absolutely awful experience which is still ongoing . Avoid

Respuesta de Pabau

hace 8 meses

Hi Anne-Marie As a long term user of Pabau and knowing you personally its a shame that you have felt the need to leave a review given how well Pabau works for your business. The online bookings were commuicated, but often setup was not done well by the user, which caused problems. I can see that you have been using the system without issue now for some time, so hopefully your review can be updated. If you are still having issues reach out to [email protected] and the guys will be happy to help. Kane