18 años ayudando a las empresas ecuatorianas
a elegir el mejor software
Sobre WellnessLiving
Solución para reservas online, programación de recursos, generación de clientes potenciales y creación de informes para estudios de fitness.
The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody.
I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous.
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So Glad I Made the Switch
Lo recomiendo.
Puntos a favor:
Me gusto mucho que este software es totalmente personalizable y se ajusta a la necesidad.
Contras:
En realidad no he podido encontrar ninguna falla en este software.
Respuesta de WellnessLiving Systems
hace 2 años
Hi Valentina! Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one platform. Our goal is to provide you with the best tools to manage your business effortlessly. From online booking and easy-to-view reporting to our user-friendly mobile apps, every feature within our software is carefully designed to cater to your business needs. The best part is, you don't need to be a tech expert to use it! It's intuitive and requires minimal training. Whether you're a solopreneur or a growing enterprise, our software is fully configurable to suit the unique requirements of your business. We're here to support you every step of the way! Remember, Valentina, our Knowledge Base and Community Forum are valuable resources where you can find answers to your questions and discover how to optimize the system for your specific needs. Here are the links for your convenience: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ If you ever have any questions or need assistance with anything, feel free to reach out to us via call or email. We're always here to help you make the most out of WellnessLiving. Thank you for choosing us! Warm regards, Kayla I. (Customer Advocate)
Living well with WellnesLiving
Comentarios: Desde que se implemento ha sido de gran ayuda para la administración por lo cual si que lo recomiendo!
Puntos a favor:
Destaco bastante el aspecto que tiene y lo sencillo que se ve por lo que lo hace muy intuitivo además de que permite hacer seguimientos precisos a los clientes que manejamos.
Contras:
Aveces presenta fallas en las cuales el soporte al cliente no es tan bueno para lar resolución de las mismas.
Respuesta de WellnessLiving Systems
el año pasado
Hey Santiago, Thank you for sharing your positive experience with WellnessLiving. We're thrilled to hear that you find our platform's appearance and user-friendliness intuitive and appealing, making client management a breeze. I'm sorry to learn that you've encountered challenges with our support in the past. At WellnessLiving, we place a strong emphasis on delivering exceptional customer service. Our support team is committed to providing timely and effective solutions to any issues you may encounter. If you ever have more questions, require guidance, or need assistance, please feel free to reach out to our Customer Solutions Team at [email protected]. They are always ready to assist you. In addition to our support services, we offer a Knowledge Base and a Community Forum, where you can find valuable resources and information to help you make the most of our platform. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for your recommendation, Santiago. We value your feedback and are dedicated to ensuring your experience with WellnessLiving is top-notch, every step of the way. Warm regards, Julia G. (Customer Advocate)
Wellness Living Review- Noah B
Comentarios: Extremely positive. Everyone has been very helpful and informative.
Puntos a favor:
I've had a very positive experience working with Wellness Living. I have worked with WL in two different companies and have always appreciated the professionalism, timely responses, ease of use of the system. I prefer WL to other online fitness platforms because of its simplicity, layout, and efficiency.
Contras:
I wish that there was a way for Wellness Living reviews to be posted on our business Google Account.
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Noah! Thank you so much for sharing your experience. We are thrilled to hear that our platform has been a reliable solution for you across multiple companies. Thank you again for your feedback about our professionalism, ease of use and efficiency, it means the world to us. This is an experience which we strive to deliver to every customer. It is wonderful to know that our intuitive design has made managing your business easier and more effective. We appreciate your suggestion about posting WellnessLiving reviews directly to your Google Business Profile. Please reach out to our customer solutions team at [email protected] and our team will make sure that they provide relevant updates to you about any requirements you have. Thank you again for choosing WellnessLiving. We are committed to supporting your continued success! Best regards, Anthony S
Alternativas consideradas:
Wellness Living over ANY other competitor!
Comentarios: Wellness living is streamlined, totally user friendly, and priced just right. The simplicity of the system is what sold me. After using a competitors product for over a year and feeling let down and still confused about how to create and manage classes, I made the switch to Wellness Living. They are always quick with responses whenever I need help and are incredibly supportive even when I have a silly question. For any small studio owner like myself I would highly recommend Wellness Living over ANY other competitor.
Puntos a favor:
User friendly, simple, streamlined, priced right
Contras:
The things that I have issues with are usually a user error on my part and customer service is there to hold my hand and help me figure things out.
Respuesta de WellnessLiving Systems
hace 3 semanas
Hi Whitney, thank you for your amazing review and for recommending WellnessLiving so highly! Customers like you, motivate us everyday to exceed customer expectations. We’re excited to hear that you’ve found our platform to be user-friendly, streamlined, and perfectly suited to your studio’s needs. Knowing that our simplicity and pricing have made a positive impact means the world to us. We’re especially glad that switching has made managing and creating classes much easier for you. Our goal is to provide a system that works seamlessly, so you can focus on running your studio without the frustrations of complex or glitchy software. Your kind words about our customer support team mean a lot to us as well! We’re always here to assist, no matter the question, and we’re thrilled that you feel supported every step of the way. Thank you for trusting WL to support your studio. Best regards, Benjamin K.
There is better software than this!
Comentarios: 5/10. Was not the best support I’d have hoped to receive as they take days to respond.
Puntos a favor:
They have a staff app that works well for our coaches to check people in and out and purchase things.
Contras:
It looks like a kids crayon coloring book. The UI is awful. It’s clunky and not easy to set up things. POS system is bad bad. You have to open so many tabs.
Respuesta de WellnessLiving Systems
hace 3 semanas
Hi Samantha, thank you for sharing your feedback with us. We sincerely apologize for the frustrations you’ve experienced with our platform. We take every customer feedback utmost seriousness. We are really sorry that the UI and POS system did not meet your expectations, and we truly appreciate you bringing this to our attention. Your comments are valuable, and we’re continuously working to improve the user experience. Providing timely assistance is a priority for us, and we’re actively working on improving our support availability to better serve you in the future. A senior member of our Customer Excellence team will be reaching out to provide additional support and ensure your concerns are addressed effectively. Your insights are invaluable, and we’re committed to improving your experience with WL. Regards, Benjamin K.
Alternativas consideradas:
WellnessLiving Rocks
Comentarios: Overall I'm very happy with the experience. They are cost-effective and work well with the direction of our center.
Puntos a favor:
I love the flow of the back-end system. I love the cost, I love the customer support.
Contras:
Sometimes their system can be a little tricky and limited in what it's able to do. You have to get creative to circumnavigate small limitations.
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Chase! Thank you for your fantastic 5/5 review! We’re excited to see you’re enjoying WellnessLiving’s CRM, marketing, scheduling, and payment tools. Providing an all-in-one solution to streamline your operations and replace multiple platforms is exactly what we aim for. We appreciate your feedback about workarounds and are always looking to improve flexibility for our customers. If there’s a feature you’d like to see, our 24/7 support team and Community Forum are here to help—we value your input in shaping our platform. Thank you for choosing WellnessLiving! We’re proud to offer an affordable, reliable, and easy-to-use solution that helps you attract, convert, and retain clients better than competitors like Mindbody. We look forward to supporting your continued success! All the best, Anthony S.
Wellnessliving is top notch!
Comentarios: We previously used Mindbody for our booking platform. There's no comparison when it comes to tech support as well as all the other helpful features. Follow. up emails and resources to access if needed.
Puntos a favor:
The customer service is top notch! You always get a live person when you call tech support and if you have to leave a message someone actually calls you back.
Contras:
I honestly can't think of anything at the moment
Respuesta de WellnessLiving Systems
la semana pasada
Hi Meg, thank you so much for sharing your experience! We’re thrilled to hear that WL has been a great fit for you. Our team works hard to ensure that our customer service stands out, and it’s wonderful to know that it’s making a positive impact for you. If you ever need anything else, don’t hesitate to reach out to us at [email protected]. We’re always here to help! Thanks again for choosing WellnessLiving! Best regards, Benjamin K.
Alternativas consideradas:
Excellent software
Comentarios: Great. Easy transition. Great support.
Puntos a favor:
Easy of use. Customer service. Itemized details available for all services. Easy of transition from mind body
Contras:
Not able to see other locations with if franchise in clients account.
Respuesta de WellnessLiving Systems
hace 4 semanas
Hi Laurie! We would like to thank you for taking your time and sharing an excellent review of your experience with WellnessLiving! We’re so glad to hear that your transition to WellnessLiving was smooth and that you’ve found the software easy to use. It’s great to know that our customer service and itemized service details have been helpful for your business. We appreciate your feedback regarding the visibility of other locations in client accounts for franchises. We understand how valuable that feature can be and will certainly pass your suggestion along to our development team for consideration in future updates. If you ever need assistance or have any other suggestions, please don’t hesitate to reach out to us at [email protected]. We’re here to support you every step of the way! Best regards, Benjamin K.
Great system for staying in touch with your clients!
Puntos a favor:
WellnessLiving makes it easy for our customers to book classes, purchase gear and swag, and receive messages all in one place. No other platform we've used has made it this easy to communicate one on one with our customers! Thanks, WellnessLiving!
Contras:
Sometimes the system is a little slow. And, occasionally, the system is unavailable for longer than expected, which causes scheduling problems.
Respuesta de WellnessLiving Systems
hace 4 semanas
Hi Kat! We would like to take this opportunity and thank you for your kind review! We’re delighted to hear that WL has made it easy for your clients to book classes, purchase gear, and stay connected, all in one place. Knowing that our platform has simplified one-on-one communication with your customers means the world to us, and we’re thrilled to be part of your business journey! We appreciate your honest feedback regarding system speed and occasional availability issues. While we aim to provide a seamless experience, we understand how important reliability is for scheduling and daily operations. Please know that we’re continuously working on optimizing performance and minimizing downtime to better serve you and your clients. If you ever have further feedback or concerns, don’t hesitate to reach out at [email protected]. we’re here to ensure your experience remains as smooth and efficient as possible. Thank you for choosing WL! Best regards, Benjamin K.
Great platform!
Comentarios: I've been really happy with Wellness Living as a whole!
Puntos a favor:
Wellness Living has been such a great change from my last CRM platform. It is SO much more user friendly and has an intuitive design to allow teaching your staff how to use it so easy. I love the text options and the white label app too. The app has taken my business to the next level for sure! :)
Contras:
I want my clients to easily see their attendance history so they can push themselves to reach new milestones at the studio. I want emails to clients to reflect my hex colors and to offer cool layouts.
Respuesta de WellnessLiving Systems
hace 4 semanas
Hi Nicole, thank you for your wonderful review! We’re excited to hear that WellnessLiving has been a great fit for your business and that the user-friendly design and white-label app have made such a positive impact. We’re also glad the text options have been helpful! We appreciate your feedback on client attendance history and email customization. Your suggestions are very helpful as we continue to enhance our platform. We’re always looking for ways to improve the experience and will consider these features for future updates. If you ever need further assistance or have more ideas to share, feel free to reach out to us at [email protected]. We're here to support you! Best regards, Benjamin K.
Alternativas consideradas:
Great Features, Easy to Learn
Comentarios: The overall experience has been great. Onboarding was smooth and our data import was nearly seamless. I find the software intuitive, and the few times I haven't been ale to figure something out on my own support has been prompt and helpful
Puntos a favor:
Integrated app access, ease of booking for clients, family accounts, good onboarding, solid suite of reporting options, highly customizable
Contras:
The way we had to set up registration for youth classes means parents often register themselves and we have to manually transfer the enrollment to the child.
Respuesta de WellnessLiving Systems
el mes pasado
Hi Kaely, Thank you for your glowing 5-star review! We’re happy to hear that your onboarding experience was smooth and that the data import process went nearly seamlessly. It’s fantastic to know you find the software intuitive and that our support team has been prompt and helpful. We’re so glad features like integrated app access, ease of client booking, family accounts, and customizable reporting options have been valuable for your business. It’s always rewarding to see our platform making a difference for businesses like yours. We appreciate your feedback about the youth class registration setup. While we understand the manual transfer process can be an extra step, we’re always here to help you optimize the platform for your needs. Our support team can provide guidance on workflows or settings that might streamline this process further. Our 24/7 support team is always here to assist you and reachable at [email protected]! Best regards, Benjamin K.
Wellness Living
Comentarios: Wellness Living has been an awesome platform to use. Very user friendly. It can do almost anything I need it to do for my business and clients. The customer service is very responsive and helpful as well!
Puntos a favor:
It is user friendly. I feel like I can do almost whatever I need to for my business/customers
Contras:
Sometimes customer serive can misunderstand what I am asking and give me repetitive information.
Respuesta de WellnessLiving Systems
hace 4 semanas
Hi Elissa, thank you so much for your positive review! We’re happy to hear that WellnessLiving has been an awesome platform for your business and clients. It's great to know that you find it user-friendly and capable of meeting your needs. We're also glad our customer service has been responsive and helpful! We truly appreciate your honest feedback regarding the occasional misunderstanding with customer service. We understand how important clear and concise communication is, and we’re continuously working on improving this to provide you with the best possible experience. Your input helps us grow, and we’ll take this into account to ensure more efficient support in the future. Thank you for choosing WL, and feel free to reach out at [email protected] if you need any further assistance—we’re here to help! Best regards, Benjamin K.
The best Fitness Studio operations software on the market
Comentarios: Wellness Living has revolutionized the way I manage my wellness business. The user-friendly interface and comprehensive features have streamlined my operations, allowing me to focus on what truly matters: providing exceptional client experiences. The robust reporting tools have empowered me to make data-driven decisions and optimize my business strategy. Additionally, the dedicated support team is always available to assist with any questions or technical issues. If you're seeking a reliable and versatile software solution to elevate your wellness business, Wellness Living is a top contender. Its seamless integration of essential features and commitment to exceptional customer service make it an invaluable asset for any mindful entrepreneur.
Puntos a favor:
I recently had the pleasure of working with [sensitive content hidden] from WellnessLiving, and I was truly impressed by his dedication and expertise. [sensitive content hidden] went above and beyond to ensure that my business was set up correctly and running smoothly on the WellnessLiving platform. He was patient, understanding, and always willing to take the time to explain things clearly. [sensitive content hidden]'s knowledge of the system is exceptional, and he was able to provide valuable insights and recommendations to help me optimize my business processes. Thanks to [sensitive content hidden]'s efforts, I am now able to manage my business more efficiently and effectively. I am confident that I made the right decision in choosing WellnessLiving, and I am grateful for the outstanding support I received from [sensitive content hidden]. I highly recommend [sensitive content hidden] to anyone who is looking for a knowledgeable and helpful WellnessLiving representative. He is a true asset to the company.
Contras:
I haven't encountered any significant drawbacks during my experience. Everything has been smooth sailing
Respuesta de WellnessLiving Systems
hace 3 meses
Hi Tina, Thank you for sharing your experience! We couldn’t agree more – WellnessLiving is designed to be the best fitness studio operations software on the market, and we’re thrilled it’s making a difference for you. We’re delighted that our Customer Excellence Lead ensured a smooth transition, providing valuable insights to optimize your business processes. Remember, our support team is here 24/7 by phone, email, and through our AI assistant, Isaac, so help is always close by. We’re glad to hear WellnessLiving has been a step up from your previous software, offering the reliable functionality you need to run your business smoothly. Our commitment to seamless integration and powerful features means fewer disruptions and more efficient business management. Thank you for choosing us, and we’re excited to support your continued success! All the best, Anthony S. (Customer Advocate)
[sensitive content hidden] YOU ROCK!
Comentarios: I had a few questions and concerns about the pricing with wellness living and the rates and such with the credit card companies. [sensitive content hidden] Took the time to break everything down explain to me everything, and then pushed hard to get some rates down as I had been a client with them for over two years! I am so grateful for his hard work and all of his follow ups!!
Puntos a favor:
This review is about a particular experience I had as a customer of Wellness Living! [sensitive content hidden] from Wellness went above and beyond for me through some customer support help!! He got so much done for me and would always provide follow up emails to ensure I knew what was going on!
Contras:
No cons other than like many things the costs and fees especially with the credit card company. However [sensitive content hidden] helped me SO much with this!
Respuesta de WellnessLiving Systems
hace 3 meses
Hey Tanya! Thank you for the incredible review! We’re so glad to hear that our Customer Excellence Lead Shridev went above and beyond to provide you with the support and clarity you needed. We know pricing and credit card fees can be a big consideration, and we’re thrilled we could help make things more manageable for you. Unlike Mindbody, WellnessLiving is all about offering a client-focused, affordable solution with 24/7 support and the tools to help your business run smoothly. We’re grateful for your loyalty over the past two years, and remember, we’re always here support you and your business every step of the way! All the best, Anthony S. (Customer Advocate)
Alternativas consideradas:
Merging two businesses
Comentarios: Decent experience. On-boarding was great but the program didn’t live up to the way I was told it would. Customer service has been great.
Puntos a favor:
Matt Tahir was incredibly helpful when trying to find solutions.
Contras:
I wasn’t happy to find out that the services I was sold were all at an additional cost when I was told it was an all-in-one solution. Eg. white label app (to allow event bookings in the app), virtual platform, etc.
Respuesta de WellnessLiving Systems
hace 6 meses
Hi Lesley! Thank you for your positive review and for sharing your experience. We’re delighted to hear that Customer Excellence Team Lead Matt Tahir and our customer service team were able to assist you effectively during your transition. Lesley, we appreciate your feedback about our onboarding process and the White Label App. In addition to event booking, our app offers features like custom branding, push notifications, key metric tracking capabilities, and much more! We appreciate your decision to stay with WellnessLiving, we’re committed to providing an affordable, reliable, and easy-to-use platform. Please reach out if you have any further questions through our Fin AI chat, live chat support, or email us at [email protected] — we’re here to support you 24/7. All the best, Anthony S (Customer Advocate)
These Hands Massage review
Comentarios: Has been positive and I highly recommend it to the chaotic business owner
Puntos a favor:
I love how organized it helped me to become. with the scheduling along with the phone app. and all the back office tracking.
Contras:
I don't have a complaint about wellness living
Respuesta de WellnessLiving Systems
hace 2 meses
Hey Jenifer! Thank you for your 5-star review! We’re thrilled to hear how WellnessLiving has brought organization to your business with scheduling, the Achieve Client App, and back-office tracking. Our all-in-one solution is designed to simplify operations and help businesses like yours thrive. It’s great to know we stood out as the best fit for your needs. With affordable, reliable tools and 24/7 support, we aim to make managing your business stress-free. Thank you for recommending us to other busy professionals! We’re here to support you every step of the way. Best regards, Anthony S.
Great Gym Management Software
Comentarios: Very good, highly recommend. Easy to use for staff and members alike, huge range of capabilities within the app and backend software. Made running the business that little bit easier!
Puntos a favor:
The app makes booking super easy! The reporting capabilities and member notifications are great.
Contras:
At times it was difficult to contact customer support being in Australia.
Respuesta de WellnessLiving Systems
hace 8 meses
Hey Chelsea, Thank you for your review! We’re thrilled that our user-friendly app and comprehensive reporting features are enhancing your gym’s operations. We love our international customers and have a dedicated toll-free number specifically for our Australian customers, a member of our team will reach out to provide you with that number to ensure you do not incur any long-distance charges! You made the right decision by switching from Mindbody—we have so many customers that make that same decision every month! Our system is designed to streamline your operations and enhance the client experience, empowering your business to thrive. All the best, Anthony S (Customer Advocate)
WellnessLiving Customer
Comentarios: Very supportive. They communicate right away and do their best to meet our needs.
Puntos a favor:
They listen to our situation as a small business and support our ability to afford their WellnessLiving services.
Contras:
The increased merchant processing fees and later the increased subscription fee initially felt like we had no choice but after reaching out to explain our financially burdened situation, WellnessLiving understood our challenging situation and helped to make things fair and continue to maintain open communication to meet our needs on this.
Respuesta de WellnessLiving Systems
hace 10 meses
Dear Syed, Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that you're finding value in our services and that we've been able to support your small business through these challenging times. We understand the financial pressures that small businesses face, which is why we strive to be as accommodating and supportive as possible. It warms our hearts to know that our efforts have made a difference for you. Rest assured, maintaining open communication and ensuring fairness are top priorities for us. We're committed to working with you to find solutions that meet your needs and alleviate any burdens you may encounter along the way. Should you ever need further assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave a voicemail. We're here to help in any way we can. Once again, thank you for choosing WellnessLiving. Warm Regards, Anthony S
Great robust software. Great support.
Puntos a favor:
Great overall functionalilty Robust features Responsive to their customers Constant software improvement Great education Very reasonable credit card processing fees Easy financial tracking
Contras:
Calendar sometimes loads slowly when booking Some features aren't intuitive
Respuesta de WellnessLiving Systems
hace 9 meses
Hi Gaelan, Thank you for your wonderful feedback! We're thrilled you appreciate WellnessLiving's robust features and responsive support. Compared to solutions like Acuity Scheduling, we're proud to offer more comprehensive, user-friendly features tailored for growth. We’ve negotiated with many credit card processors to ensure our customers get the best rates in the industry, that's what true partnerships are all about. Also, I checked with the product team about the calendar loading times, and you'll be happy to know our team has optimized this to enhance your scheduling experience even further, and it will be released in the next update in June! For any other assistance, as you know, just email us at [email protected] or just call us! Thank you for choosing WellnessLiving! We're excited to continue to grow with your business and are here to support you every step of the way. Warm regards, Anthony S. (Customer Advocate)
Alternativas consideradas:
Cancellation
Comentarios: Terrible and it takes multiple people to cancel the subscription. Still waiting for someone to call me back. Customer service is terrible!
Puntos a favor:
Never was effective for music school and when we needed help it would take days for someone to reach out
Contras:
Scheduling was quirky and we always had difficulty reaching someone for assistance. It would take days for someone to call back.
Respuesta de WellnessLiving Systems
hace 10 meses
Dear Marisha, We sincerely apologize for the frustration and inconvenience you've experienced with our services. We understand the importance of timely support and efficient scheduling, especially for music schools. It's disheartening to hear about the difficulties you faced in reaching our team and the delays in response time. We're actively addressing these issues internally to ensure smoother communication and faster resolution times. We acknowledge the challenges you've encountered with cancellation and are committed to streamlining this process to be more user-friendly. We would like to extend our apologies for any inconvenience caused and assure you that we're here to assist you promptly. Please let us make things right; a senior member from our Customer Excellence Team will help you. Thank you for bringing these concerns to our attention. We value your business and hope to regain your trust in WellnessLiving. Warm regards, Anthony S (Marketing Specialist)
Find another system! this review is from a user of 8 (long) years with WL
Comentarios: they are not the best software and we have tried to love them tried to give them time to fix the issues (8 years long enough, you think?), but they are slow moving to fix things and fast moving to add upgrades that are untested and don't work when you try to implement them anyway. You have to pay for services you don't use nor plan to ever use and you cannot trust that any part of their system will work on any given day. its hugely unreliable. Sometimes appointments show up as paid and sometimes they don't. Sometimes you can send an email and sometimes you can't. Some days everyone gets their texts and the next day the same students don't. sometimes the classes are deducted from the pass and sometimes they aren't. The worst is when you call support they act like your issue is false and that it's not happening on their end and the system is perfect. oh-but since you are experiencing an issue (they don't believe is happening) here is a time consuming and confusing workaround to use. They will never fix the issue. and if they do, trust me the fix is temporary! it will be messed up on the next update. we hold our breaths (that's actually funny when you teach yoga) when WL says hey- update coming! we are like OH NO, whats going to go wrong this time? and how many hours will we have to use to fix it, workaround it and convince support hi, there is a major issue with the system...again. I am writing this review right now because there was another update last Tuesday and a patch fix today and I needed to send out a timed email at noon today, and the system wouldn't even give me the option to send an email at all today. LOL , my partner was like, well what did you expect? and I was like but the email looked so nice, too bad no one will ever see it. :( and I don't want another business to go through what we have been through. Life is too short to use a software that works only when it feels like working. find something else. But if you like troubleshooting and that makes you happy, then this is your best bet for that - you will be very busy! LOL
Puntos a favor:
I like that I can take care of class passes, appointments. and sometimes it works, when it works its great, when it doesn't-well, the rest of the story is later.
Contras:
emails don't work when you need them, updates are not tested at all and cause huge issue upon release. Sales reports are consistently a few dollars off. depends if are you using 2 different computers, different browsers maybe a phone... we crack up. I always ask my partner can you give me the approximate sales today? Its never accurate, ever. Sales tax report is no longer accurate. it was for a couple of years, but the latest update changed that too. Merging duplicate clients and the ability to keep a current client data base is impossible. Updated clients is the heart of a small business. and our poor little biz heart is totally outdated. 1/3 of our client list is outdated because WL won't update their merging system. you must pray (if you pray) that your future clients have never used WL elsewhere in their past.. that old account will be a forever account even if the client WANTS you to update their info. you can't. you will either have duplicate clients or outdated lists. its your choice which style of confusing client lists you prefer. at least WL gives you a choice there, LOL.
Respuesta de WellnessLiving Systems
el año pasado
Dear T, We apologize for the frustrations you've experienced with our platform. We understand the critical importance of reliable email functionality and accurate reporting for businesses like yours. We're actively investigating the issues regarding email delivery, updates causing unexpected problems, and inaccuracies in sales and tax reports. Regarding client data management, we hear the challenges you've faced with merging duplicate clients and maintaining an up-to-date database. We're dedicated to improving our systems in this area. Your remarks about our support experience are concerning and not reflective of the standard of service we aim to provide. We will address this internally to ensure all customers receive the proper assistance needed. Please know that your feedback is being taken seriously, and we are actively working to address the issues you've highlighted. If you have any further concerns or suggestions, please contact us directly. Warm regards, Joanna S
Avoid at all costs. Horrific.
Comentarios: An absolute nightmare. Every single time there was an issue or a bug in the software I would have to spend days/weeks working around to have it fixed. Not to mention it’s just a big data mining company. It’s not at all easy for people to sign up for things- they have to create accounts and input all kinds of info to register for anything!!
Puntos a favor:
Absolutely nothing. It’s lipstick on a pig. Software that looks good and is complete garbage. With absolutely ZERO actual support. Takes over a week min to get someone on the phone or deal with issues.
Contras:
It’s hard to say when it’s all terrible.
Respuesta de WellnessLiving Systems
el año pasado
Dear Storm, We sincerely apologize for the negative experience you've had with our software. We understand your frustration and disappointment, and we're genuinely sorry that we fell short of meeting your expectations. Your feedback is invaluable to us, as it highlights areas where we need to improve. We want to assure you that we take your concerns seriously and are committed to addressing them promptly. We're actively improving our support system to provide faster assistance, refining our platform for a smoother experience, and reviewing our registration process for simplicity without compromising security. Your input is extremely beneficial as we work to enhance our service, as it helps us identify areas for improvement and ensures that we can deliver a better experience for all our users. A senior member from our customer excellence team will reach out to assist you further. Warm regards, Jason T.
Alternativas consideradas:
Endless Possibilities with Wellness Living Software for Studios
Comentarios: The onboarding process was fabulous! My dedicated specialist would find the answers to any questions I had. I also utilize the "help line" quite often and I'm always surprised by the quick response and level of concern from the agents who are on call.
Puntos a favor:
The ability to create classes, events, and appointments for my new yoga studio is the part of the software that I use the most. My clients can easily choose from purchase options and book a class from their phone or computer. I also enjoy the varying degree of permissions I can allow for instructors and future employees.
Contras:
When I create an Event, it seems like there are too many settings on the event set up page, and then the purchase option ticket that has to be created to go along with the event. Especially the purchasing rules and use of the early bird discount. Also, the Elevate Staff App does not always refresh class count numbers without a manual refresh from the instructors.
Respuesta de WellnessLiving Systems
el año pasado
Hey Katie, Thank you for your wonderful review! We're truly appreciative of your kind words and thrilled to have you as part of our community. From creating classes and events to the seamless booking for your clients, we're delighted that you're enjoying our software for your yoga studio. We value your feedback on Event setup and purchasing rules; it helps us improve. Regarding the Elevate Staff App, our team is continually working to enhance its performance. Should you have questions or concerns, please reach out to [email protected], or leave a voicemail when you call, and our team will promptly assist you. We'd love your insights on our Community Forum, a place to share, ask questions, and influence our software's future. Check it out here: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, Katie! We're here to support you every step of the way and look forward to this journey together. Warm regards, Adam S. (Customer Advocate)
Thankful for Wellnesss Living
Comentarios: I am still experiencing an amazing journey with the company, I hope we grow together. I was first given a recommendation for wellness living from a total stranger at a fitness convention. she told me how happy she was and I should check the company out. I feel I have people who care about me in my pocket.
Puntos a favor:
As a brand new business starting, I was guided so professionally from the beginning team at Wellness living to the present. What I like most is that their communication with me is always there if a problem arises when you need help setting up.
Contras:
The company did not know what Venmo was. However, once I discussed how important it was for my website we discussed the problem and it got resolved.
Respuesta de WellnessLiving Systems
hace 4 meses
Hey Lauren, Thank you for your kind words and for choosing WellnessLiving! We’re thrilled to hear that from onboarding to continued support, our team has made a positive impact on your experience. Ensuring you feel supported at every stage is our top priority! We appreciate your feedback about Venmo and are glad we could resolve it quickly. If you ever need further assistance, our team is always here—contact us by email at [email protected], phone at 1-855-651-1115, or use Isaac, our 24/7 AI assistant. We’re also excited to hear that you found us through a referral—something we take pride in receiving daily through our Partner Program. We’re looking forward to growing together and continuing to support your business! Thanks, Anthony S.
Fantastic Customer Service
Comentarios: I've been enjoying using it. Especially with the customer service help.
Puntos a favor:
I am not very good at using programs like this, so I make calls to Wellness Living Customer Support quite often. They are always so helpful! Always fix the problem, and Even email me with what we talked about afterwards just to follow up.
Contras:
Some features are hard to find for me sometimes.
Respuesta de WellnessLiving Systems
hace 10 meses
Dear Holly, Thank you so much for sharing your experience with us! We're thrilled to hear that you've been enjoying using WellnessLiving, and we're especially delighted to know that our customer service team has been able to assist you so effectively. We understand that navigating new software can sometimes be challenging, but we're here to make it as smooth as possible for you! If you ever need help or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We'll be more than happy to assist you every step of the way. Your feedback about some features being hard to find is valuable to us, and we're continuously working on improving our platform to make it even more user-friendly for you. Once again, thank you for choosing WellnessLiving! We're here to support you in your journey towards success. Warm regards, Anthony S (Marketing Specialist)
