Opiniones de PayHOA

Best Customer Support Ever!

Comentarios: Our overall experience with PayHOA has been great. They are very supportive, and are always open to hearing our suggestions. Utilizing PayHOA has saved our small HOA over $3K this year alone.

Puntos a favor:

Our small HOA decided to become self-managed in late 2021. After lots of research, we decided to go with PayHOA, and I am so glad we did! While our initial data entry was a little difficult due to my lack of an accounting background, the customer support team was awesome. They spent so much time answering my questions and helping correct my mistakes. They were always cheerful, helpful, and caring. I could not have made it through without their ongoing, constant help. [SENSITIVE CONTENT] were two of the support team I dealt with most, but the entire team was outstanding. For this reason alone I would especially recommend PayHOA for a volunteer group such as ours with little to no accounting background.

Contras:

There were no clear-cut instructions on what should be entered first, which caused me some double work. However, for someone with a background in accounting, this would probably be apparent and not be a problem.

Cost effective association management and great customer service

Puntos a favor:

After a short learning period, the application is fairly intuitive to use. It has helped facilitate greatly improved communication with our owners - which is essential for a self-managing association. We recently transitioned over to using PayHOA bookkeeping services, and the customer service was top notch - shout out to [sensitive content hidden]! By using their staff, you gain their expertise with the system.

Contras:

Snail mail batch mailings seem to take longer than expected, but that might be a post office thing...

ISD Management Services Review

Comentarios: Love it! It has everything I was looking for and needed.

Puntos a favor:

Ease of use. I have basically been able to teach myself how to use the system. But when I had a question, I could count on getting an answer usually within minutes. It also seems that most homeowners are happy with the system. The program is exactly what I had hoped it was. Awesome!

Contras:

I can't think of anything right now. I have yet to look deep in to the reporting available.

PAYHOA Campground

Comentarios: Good, but challenging

Puntos a favor:

Communication features, unit payment tracking and reporting features.

Contras:

Not credit card friendly, does not download the banking information that would provide usable information and make reconciling easier

PayHOA review

Comentarios: Overall PayHOA seems the perfect platform for condominium association management. It is simple, easy to use, easy to correct mistakes and communicate with tech support as well as clients.

Puntos a favor:

PayHOA has a super easy accounting system to work with. It is simple and easy to learn and has things very useful to property management, especially considering condos only really have a couple of Assets and Liabilities. The system also has very easy ways to resolve problems. The chat function is incredibly useful to resolve technology errors or other important accounting functions. Particularly [sensitive content hidden] is an excellent point of contact, she is very responsive, knowledgable, and very good with following up.

Contras:

My least favorite thing would have to be relinking plaid to chase and how long the transactions take to pull through. While they are inconvenient, I do believe they are for security reasons and overall for best practice.

Self Managed HOA

Comentarios: Not all residents participate in the meetings but are nonetheless expecting to be made known the happenings of the HOA. Since we are self-managed, the software has been able to increase the ability for the board to communicate more effectively with the members. Also the members having their own account and portal to pay online is a huge time saver in accounting. It also gets them more involved.

Puntos a favor:

The best part of the software is the simple UI with the abundance of features need to self manage a small single family HOA with less than 100 units, all in one place. It has and will continue to greatly improve communication and ease accounting tasks. The technical support when I have run into some bugs has been as I expect, outstanding. THe ability to download CSV files is awesome.

Contras:

The software has had some bugs with the PDF mailer and identical transactions being deleted. It also needs some accounting reports which are downloadable in formatted version and not just .CSV files; something immediately presentable to a person. The UI in Violations is not quite clear that there is a process; create, submit, and then resolution.

What I Like About PayHOA

Comentarios: I decided to use PayHOA 5 years ago because other software was too expensive, required an upfront annual payment/subscription, and limited free support. I like getting instant auto help feed back and if you need more help, you can email a support team member. I usually get help the next morning and the problem is solved.

Puntos a favor:

The support and help menus. Owners can log into their accounting history and have a place where HOA documents are stored.

Contras:

Because the software is web-based, sometimes the balance sheet doesn't update immediately. You may need to wait 1-2 minutes. This is not really a con, because it could be related to the internet connect/interruption.

Fabulous Crew at PayHOA

Comentarios: The experience has been wonderful
I would recommend this service to anyone who is looking for an easy to use software program to kep track of your HOA finances.

Puntos a favor:

The customer service is fabulous. They respond immediately with the answers to your questions or they fix the problem and tell you how they fixed it. If you still don't understand they screen shot you the diagram so you can see exactly what they did.

Contras:

Sometimes i get frustrated when i cannot figure something out on my own. Thats why i really like the customer service.

Great customer support

Comentarios: It's been great.eady to use. Great customer support

Puntos a favor:

Easy to use accounting reports and reoccurring invoicing. Plus database all in one.

Contras:

There are a few things I would like..reocurring mailed invoices that I cannot do, but I only have a few so its no big deal

Treasurer for Condominium Association

Comentarios: The service is excellent. The product provides a great communication tool for our Condo Members. We are able to sent timely communication for updates, meeting and issues and everyone receives personal email. The maintenence process is very efficient and we are able to address the needed fixes or address the issues that are owner responsibility. The system works well with all our communications.
Personnally I love the reports that are just a click away.

Puntos a favor:

The product was easy to get started. Pay HOA staff answer the question quickly, provide brief chat sessions for clarification. [sensitive content hidden] has quickly supplied written instructions to make changes and fixes easy. Thank you!!!

Contras:

I don't have any negative comments. I have been challenged merging bank accounts from our previous managament company and will be happy to start next year fresh. This year just getting all things accounted for and balanced.

HOA Management Simplified

Comentarios: My initial experience with PayHOA was a little challenging but I quickly caught on to how everything functions. Some Board members wanted to engage another more established company but the cost and support from the large corporate firms can't compare with the support from PayHOA. This was the best choice for my 300 unit HOA community. I'm so pleased that I paid for the full year with a discount.

Puntos a favor:

PayHOA was free to setup and use for the initial 30 days. The software team was readily available with 24 hours notice to link up and explain any functions. I had a few enhancement requests that were implemented within a few hours. The PayHOA team always responds to my email requests within 24 hours and they are available to work with me on my schedule. I couldn't be more pleased with their service.

Contras:

There is not a lot of draw back issues with PayHOA. I've been using the software for a few months and everything is going great. I did have some issues looking for the ability to print individual invoices as they don't appear on the owners unit menu. My software consultant was able to quickly show me where to find the PDF print function.

We definitely made the right choice!

Comentarios: The initial search for a system like this showed that they are very responsive to questions and they have continued that with any support requests. The ease of setting up owners/renters and tracking payments is a breeze. Highly recommend!

Puntos a favor:

Being able to track the units as well as the owners and renters and offer online payment options was the reason we went on the hunt for a system like PayHOA. Being a small self-managed building we wanted something easy with options for further accounting needs as well as great support as needed and we found all that w/ PayHOA. It's easy to see where everything is and anytime we have a question we receive a quick response. Super helpful and really simple to implement.

Contras:

While there are many features we don't use, the only con is really the ability to have more robust accounting, allowing us to setup vendors to invoice and have them pay us without the need to create a fake unit for them. Google/Apple Pay are also tenant requests that aren't available at this time.

The best software for our HOA

Comentarios: I have not had any problems. I wish the staff was available with a phone call like before but I realize that Covid has changed many things in our lives.

Puntos a favor:

I like the fact that I can check it daily to see which homeowners have paid. The new feature to deposit paper checks is very exciting because I hate to go to the bank. The staff [SENSITIVE CONTENT HIDDEN] always answers my questions by email and when needed I set up a Zoom meeting.

Contras:

I wish we could get some type of online fundraising but this is not critical. I would also like a way to add monthly interest to the invoice without having to create another invoice. Also, if an HOA billboard where we could have a community newsletter displayed for the homeowners would be nice.

Great product and easy to use

Comentarios: Very easy to use and maintain. Makes running the HOA management business so much easier to perform.

Puntos a favor:

The one-stop shopping type of product. Do not have to use other tools

Contras:

Dealing with accounts in collections.When an account is in collections, there is no easy way, there is a way but not ideal, to prevent that account from paying via the porta which can cause issues with teh collection agency

Why oue HOA Board of Directors is Impressed with PayHOA

Comentarios: We have realized a large monthly savings by switching to PayHOA. Besides the monetary savings, it has saved us from so many headaches! It seems to work all on its' own once you set up parameters.

Puntos a favor:

There are two things that come to mind first and foremost about this application. First, it has an long list of capabilities (probably most of which we are not using YET) which will make our Accounting and Neighborhood Management system a quick & easy process saving time, money & effort. Secondly, as we worked to set up this program, it was very user-friendly and when we had questions and needed human help, it was super easy to get someone on the line and your CS team members are smart, know the program well and seemed eager to help!

Contras:

Well, so far there is nothing to like least about PayHOA!! We are still learning the vast capabilities of this app so don't use all that's available to us but so far, this is wonderful!

One Stop Management

Comentarios: After “interviewing” a few companies, PayHOA was by far the most friendly, informative, cost effective and user friendly program. I have a few communities that range from 50 doors up to 250+ doors and PayHOA has been able to fit our needs for all of them. The fees seemed to be very comparable to the other programs, so it all came down to how easy is this going to be to use? I didn’t want to ADD any more time than I was already spending on excel spreadsheet work. PayHOA has delivered on all that I was looking for. Customer Support is always quick and responsive, and if they can't help at that moment, the programming support turnaround hasn't been more than a business day. Very satisfied with this program!

Puntos a favor:

The software is very user friendly and has all of the features that I was looking for.

Contras:

I wish that the Financial reporting feature was a bit more form driven. Using the simplistic P&L that PayHOA contains, I have an easy work-around for the various needs of my HOA Board Reporting. This is a wish-list item for me - I'd love to be able to print out a GAAP acceptable Income Statement and Balance Sheet.

Good for basic property management, not good for accounting

Comentarios: We have a small HOA that is self-managed, needed a platform to manage online payments, online communications, and other tasks. PayHOA fulfills basic functions like online payments, online communications, and online notifications. But the accountings features are not very good, I had to build my own xcel tracking to verify our income vs. expenses for taxes and audits--couldn't rely on the platform to give us accurate reports.

Puntos a favor:

The online payment feature is great. Online communications features are also great.

Contras:

The accounting software built into the platform is horrible. We have to do yearly taxes and audits for our HOA. When I tried to pull the yearly financial reports from PayHOA, I often found multiple errors in the transactions. Experimented with multiple ways to pull the financial info from the system, but none of it was very accurate. Had to build my own xcel tracking to confirm our income vs. expenses.

Legacy Financial (LegFi) Customer Review

Comentarios: I am the treasurer of me fraternity at Michigan State University and we just wrapped up our first semester using your service. We decided to employ your product for a couple key reasons. We wanted the collection support, the ability to pay charges online, and the tax help the you provide through file990.org. Bad News first:
You failed to have the proper tax form on your website. I called numerous times between mid March and when our taxes were due in mid May. Time and time again I was assured that the form would be provided prior to tax day, but unfortunately it never was. Luckily, one of the brothers is an had just completed an internship at Grant Thornton, otherwise I would have been helpless. To be blunt, we feel like we wasted money on a service that couldn't deliver. Furthermore, your software doesn't provide enough tools, especially the budget builder. We budget on a semester -by-semester basis and I just don't have enough freedom to build a functional budget based on our needs with the current version. Now the good news:
For the most part, your customer service was exceptional. Every call was informative and the operators did a fine job assisting me to the best of their abilities. General tips:
- Get file990.org running more smoothly. This is one of the primary reasons why fraternities employ your service and it needs to be functional if we are to continue to do so.
- Finalize this update that your customer service told me about. He shared his screen to give me a peek at the beta and I was impressed. The earlier you get this out before fall semester begins the better. In conclusion, our first semester with Legfi wasn't exactly smooth sailing but there is certainly potential for improvement. Hope this review is helpful.

PayHOA Rocks!!!!!!!

Comentarios: My overall experience with PayHOA is that I am very Happy I chose this company to use because it is so easy and when and if I have questions they are there to help.

Puntos a favor:

Very easy to use and at a very good price. The customer support is very quick to respond if you have any questions.

Contras:

I have not found a con with PayHOA because it is so user friendly.

Excellent job PayHOA

Comentarios: Customer service has been excellent when we've contacted them. So much so, that we have recently moved our website to payHOA. Thank you!

Puntos a favor:

Our HOA switched to PayHOA a year and a half ago and it has been tremendously helpful in communicating with our members as well as financial accounting which we previously did by hand.

Contras:

The accounting balances need to mirror our banking situation.

Ease of Use!!

Comentarios: We love our partnership with PayHOA and all the wonderful features they offer!

Puntos a favor:

Anyone can do it! The portal is super user friendly you can teach yourself the basics! The support team is one of a kind and rare to find these days! They answer questions within minutes of inquiry!

Contras:

N/A We love it all and look forward to each new update!

Small Sub HOA

Comentarios: We are a volunteer HOA board made up of residents from the neighborhood. Anything that makes that task easier is great and PayHOA has delivered in almost all aspects of the job.

Puntos a favor:

The financial tools are perfect for an HOA of our size (36 homes). The request tools make it very easy to manage the typical needs of an HOA. The custom reporting capabilities generally meet our needs.

Contras:

The People view needs some additional flexibility. It would be good to give residents the ability to see contact info, without visibility to other residents financial status.

PayHOA makes a self managing HOA possible

Comentarios: We would not have thrived as a self manage HOA without PayHOA

Puntos a favor:

The accounting, collections, and email platforms are excellent

Contras:

we had no practical use for launching our own website through the PayHOA platform

Pleased with this product

Comentarios: It's been a great experience, reducing labor time and making communication with residents more efficient.

Puntos a favor:

Account tracking for each resident, overall transactions and budget reports have been most helpful for me as the treasurer. I used to spend hours to days trying to maintain this type of info. Now it is so much easier to maintain in minutes on a regular basis!

Contras:

If some of the budget reports had the option to make more concise it would be helpful.

PayHOA Review

Comentarios: It's been a good experience and I highly recommend this program

Puntos a favor:

It's an easy program to maneuver through and very helpful with everything in one place

Contras:

I really don't have any dislikes of this program