Opiniones de Keela

De los mejores software que e utilizado.

Puntos a favor:

Este software es uno de mis favoritos ya que fue con el que empecé a trabajar me acople muy rápido por lo simple y fácil que es utilizarlo pero eso no quiere decir que sea malo de hecho es muy completo ya que te permite visualizar cada transacción que se haga y ver que tipo de clientes son los mejores y darles seguimientos.

Contras:

Es una herramienta muy influyente en mi trabajo y lo único que le puedo dar son elogios cumple con lo que promete vale la pena siempre y cuando estén dispuestos a pagar su coste la recomiendo.

Increíble software

Comentarios: Grata y sencilla el diseño y la interfaz de usuario están bastante bien implementados.

Puntos a favor:

Para empezar cuentan con un gran servicio al cliente,me agrada mucho la interfaz de usuario y lo sencillo que es desarrollar informes.Su sistema de gestión es muy sólido y estable.Es flexible y es exelente en la personalización del software.

Contras:

Es un poco difícil el aprender a navegar por Keela más sin embargo es comprensible ya que tiene muchas opciones disponible así que no tengo queja.

A CRM that better fit our needs.

Comentarios: Keela and their team has been exceptional in their customer service and getting back with answers to my questions.

Puntos a favor:

Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts.

Contras:

Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work.

Hearty Recommendation

Comentarios: We've loved having Keela since the beginning. It is an integral part of running our company and the software does everything we need it to do.

Puntos a favor:

Customer service is amazing. Constantly updating to make better. Very easy to navigate and use.

Contras:

Not a fan of paid add-ons. Wish they were included but understand why they aren't. SendGrid integration doesn't work with Wix and causes a lot of bounced emails for us.

A reasanably good software, with usability downfalls

Comentarios: It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics correct (i.e. invoices, integration with payment gateways etc.). Keela lacks a lot of key features we already provided feedback on. We do feel that Keela priority has been in functionalities that are tertiary and not a necessity (i.e. have details of transactions going to stripe description, invoices being more customisable, being able to edit recuring donor accounts without having to recreate them etc ). Those can be very frustrating and we had went backwards in our internal processes, specially with accounts, due to the platform lack of basic business customisation, things we had in our previous software.

Puntos a favor:

Keela is happy to listen to customers. They are quick to provide support and the platform offer the basics needed.

Contras:

The basics are not well polished. Usability is a big issue and the navigation is clunky - we find ourselves going back and forwards a lot, some would be easily fixed with a simple "right click to open in new window" but that is not available. We end up using the export feature way more often than we should in order to get the data we need. We have provided a list of cons in the past.

Keela keeps us organized

Comentarios: Our team has used Keela on a daily basis to stay organized as a team, manage volunteers and donors, track goals, and send out communications. The customer support is great whenever we encounter an issue and we love that new features are continuously being added.

Puntos a favor:

Team access helps keep everyone on the same page regarding fundraising and communications. We love that we can see our volunteers, donors, campaigns and communications all in one place.

Contras:

As we grow as an organization and gain more contacts we need to pay more for our subscription which isn't easy. It's a tool we use daily, and at this point, we need this type of software to operate and stay organized, but it can be challenging to find funding that will cover the cost.

Capterra Keela Review

Comentarios: With Keela being fairly new for us still, everyday we use it we are learning new things that can be done within Keela! It has been a bit of an adjustment but we see lots of potential with Keela.

Puntos a favor:

I personally love how customizable Keela can be depending on the user. It's also nice that there are many functions that can be taken advantage of in Keela, keeping most of our Data in 1 place instead of spread out between multiple products.

Contras:

With the amount of Data that was in our old database, we have had a hard time with the transition of correct data into Keela from our old server. It has taken more time then we have envisioned to get everything into Keela from Kindful. Additionally, I have personally had issues with importing taking up to 6 hours with Keela.

Review of Keela as an admin and user

Puntos a favor:

I like that it has features we can use on a daily basis all in one system.

Contras:

Any new product enhancement isn't automatically added to your subscription. Often has to pay additional fee.

Excellent way to manage donors and donations

Comentarios: It's a great data management system and I like that it is specifically geared to donations. The set up has been slow for me - just because I'm doing it as a volunteer and had to work on it in dribs and drabs, rather than a concentrated amount of time. Can't say enough good things about the support team - they are amazing. Overall - I'm very pleased that I chose Keela.

Puntos a favor:

The support is top notch. Their knowledge base is extensive, answering most of my questions without need to contact support. The videos produced to explain basic functions are excellent. But - when I can't find the answer - an email to the support team is answered within a day with just what I need to proceed.

Contras:

Setting up reports is not an easy task. But - still learning!

Keela for Non-profit

Puntos a favor:

Keela software stands out for its user-friendly interface, making it easy for nonprofits like ours to manage their operations efficiently. It offers many donor management features, including tracking donations, managing contacts, and communications tools, all of which we use frequently. Additionally, Keela's timely customer support is always appreciated. The software also integrates easily with tools like QuickBooks and PayPal. Overall very pleased with Keela.

Contras:

One thing challenge I've had with Keela is its contact merging feature. While it does help identify and merge duplicate contacts, the process can be quite cumbersome. Additionally, once contacts are merged, they cannot be unmerged, which means I have to be very careful during the merging process.

Keela as a Non-Profit (Mosque)

Puntos a favor:

The integreatted forms and communications feature has been my faviourte part of keela so far. In our previous setup we would be boucing between mailchimp, eventbrite and google forms, but now all of that has been collected in one place making it easy to use on a daily basis. It is also a huge benefit that we can add multiple team members to keela, this allows us to give employess access to only what they need to manage.

Contras:

So far we have had problems with the lack of integrations with softwares other than stripe. Although the online integration of stripe is usefull we are still required to upload payments made of debit machines (Clover) and e-transfers. If Keela were to offer integration with stripe terminals this would make things much smoother for smaller organizations which operate on less man power.

Good for it's intended use

Puntos a favor:

I like that it is very simple and user friendly. Easy to learn. It does what we need it for which is to log our donations as they come in and keep them organzied.

Contras:

The inconvenience of having to make updates/changes when it's the same change for multiple logs. If an impact area needs to be changed to something else or moved under a different category, there is no "select all" or "move" button (think emails) and so I would have to individually go through every single log to make the change which requires several steps.

Keela is Easy

Comentarios: In the time I have used Keela I have had no issues with it. The ease of use is great! You can input donations directly into Keela without using a spreadsheet and then importing. Businesses are listed separately with associated contacts attached to them. Finding and changing information of a donor is quick and easy.

Puntos a favor:

It is easy to navigate and is very user friendly.

Contras:

Some items that we flag with donations were not able to be flagged as we did before without setting up a separate segment.

Very satisfied with Keela

Comentarios: Our experience with Keela has been amazing from the original sales presentation, to onboarding, to learning how to use the software, to ongoing customer support. Their team is fantastic and probably one of the main reasons that we continue to stay with them. The product is great but the customer support team is just as good. Always very responsive and helpful. Quick to listen to suggestions for improving existing features or adding new capabilities. The Keela DRM has also been extremely helpful to us as a small nonprofit because it puts every aspect of our fundraising, communication and donor management all in one powerful and easy-to-use tool.

Puntos a favor:

Keela provides all of the tools we need in one place. Not only can we manage all of our donors' information, interactions, and transactions, but we can also organize multiple donor campaigns, create various donor and subscription forms, send out all of our email newsletters and fundraising email blasts. Keela allows you to run just about any type of report that you can think of, set up multiple dashboards for monitoring various metrics, and gives us the ability to set up powerful multi-step automation sequences that can be triggered by various actions. Keela is very affordable and their customer service team is one of the best I've seen anywhere. They're very responsive and listen to their customers for new ideas, potential bugs, and much more. We are very satisfied with Keela and would highly recommend it to any other nonprofit that is looking for a DRM.

Contras:

There is not much that I do not like about Keela because whenever I encounter a problem or limitation, I just contact their support team and usually get a response very quickly. Probably my least favorite thing about Keela is their mobile app. It is good but is just a little limited in it's functionality.

Simple, fairly comprehensive but could use some upgrades

Comentarios: Overall we have been happy with Keela. We chose it above others because we could send our emails and keep up our mailing list in the same software. The emails are somewhat limited but do the job. I am not an experienced computer person, so the software needs to look inviting and be easier to understand and operate for me to like it. Keela was easier than most we looked at.

Puntos a favor:

It is fairly easy to do the basic functions on Keela.

Contras:

I don't often have to pull reports, but when I do it is cumbersome and challenging. It is better than the previous software we used but I like to use the Tags to identify different groups of people and it takes a while to figure out how to do this each time.

Keela is King of CRM

Comentarios: Very enthused and satisfied with our experience with keela. We have gained greater customer insights and the donor tax receipt system is very much improved from our previous software

Puntos a favor:

The software is easy to use and has a number of features. The customer support is outstanding which is valuable because there are so many features.

Contras:

The communications software and integration with the segments and tags can be cumbersome and requires more steps than other programs like mailchimp. However, Keela is constantly improving its offerings and we see these as minor compared to the benefits

Keela to supports my nonprofit needs!

Puntos a favor:

I am so happy to have found Keela to supports my nonprofit needs! At first, I was impressed with the sales team and the product presented to me. The team took the time necessary to help me understand the product. They were not pushy and answered all my questions. They are more affordable than competitors with similar functionality. The software is super easy to use. It looks great. The functionality is excellent and is getting better each day. I really love the software. The best thing about Keela is their ongoing customer support. They are prompt when I request help. They answer the questions I ask specifically. They are really lovely! I am on a first-name basis with one of them. Ha. I recommend this software. It has been excellent for our nonprofit. We are a public policy nonprofit.

Contras:

I do not use the dashboard so much and it's not that customizable.

Keela Review - Admin Asst.

Comentarios: Overall, for my purposes, this works very well and is very helpful.

Puntos a favor:

I like the fact that it is user friendly and that we can maintain all the information we need in one place.

Contras:

For my purpose, I only deal with inputting donor information and processing receipts. I don't really use other parts at this time.

Keela Review - used by a charity

Puntos a favor:

For the most part it is user friendly, and doesn't require a lot of training to pick up Creating an e-bulletin/mass communication is fairly straight forward and easy to do

Contras:

The reporting tool is still being worked out so it can be not too much info, and a bit more user friendly, the one area that is less intuitive because it's just hard to remember all the steps as there are many ways to access data. Also wish you could "undo" in the communication section when building an e-bulletin

Switched from my CRM to Keela because of the value for the money and the amazing customer service

Comentarios: It's been great so far!

Puntos a favor:

I loved the first point of contact with [sensitive content hidden] who walked me through the program and also showed me all the benefits, took time to answer my questions and worked with my budgetary constraints.

Contras:

I have not had enough experience but would have loved to have the AI features included instead of being an add-on feature.

Reasonably good product

Puntos a favor:

It's quite easy to use and has the core features one might want in a CRM without some of the unnecessary frills.

Contras:

Some of the features don't work well in Firefox which is surprising.

Keela Use for a small nonprofit

Comentarios: Overall, Keela is a great product for our organization. For the specific features, we use it for, fundraising and donor communication, it works great!

Puntos a favor:

The ability to communicate easily to our donors based on certain filters and specifics. Also, the ability to organize our donors into different categories and collect reports based on our overall status as an organization. I also love the ability to create separate campaigns and impact areas and link them easily to our website.

Contras:

The communication forms/templates are rather basic and can be difficult to create a unique email to send out.

Easy Fundraising Tool!

Puntos a favor:

Keela helps me to track fundraising contributions and provides reports that are user friendly and relevant to my organization.

Contras:

The default report range often does not meet my needs but it's easy to modify.

Great starter tool, needs more features for more mature orgs

Comentarios: This is my second non-profit where I've chosen to install Keela. The first installation worked super well for managing donations and volunteers.
The second installation is for a more mature non-profit, and requires managing donations, memberships year over year, and putting financial entries into quickbooks. This isn't working quite as well because we need more sophisticated features than Keela provides.
I appreciate the support team a lot. They respond quickly and try to find workarounds for us. My feeling is we are probably pushing Keela over its current functionality because we have sophisticated needs, and will have to wait for features to be developed to keep using this tool. I don't want to migrate to yet another tool, having done so much integration work with Keela, and only being 6 months into having converted to Keela from a desktop version of Membertize.
My first installation also provided a lot more data migration support, and the second one, I was on my own.
Overall, it's a friendlier tool than most on the market. Sometimes it can be hard to figure out how to perform a certain function, as not all menus are totally intuitive, or you have to press a special button on the left, etc.
For a start-up org or non-profit just needing to track donations and volunteers, Keela is ideal and far less on the cost than more mature systems.

Puntos a favor:

Easy to use, start-up ease, good import process, easy export. It worked really well for me in one non-profit where I needed simple email blasts, to track donations, volunteers, etc. It has a nice automatic email form for donations and memberships. You can search your contacts easily by name or email, and tag groups easily. Tags are easy to organize. The old dashboard did a great job managing campaigns and tracking donations against the goal. For small orgs, this is a good basic starter tool for managing your contacts and interactions.

Contras:

It's missing some things a more mature org needs. We're a neighborhood organization that relies on memberships. There's no renewal process in Keela at this time. You can't search by street name or address fields, so broadcasting to a group on a street is impossible. Sometimes we feel Keela gets 'tired' and can't find a contact we know is in there. So we refresh the browser, and lo and behold, there it is. The integration to mailchimp is weak, and unfortunately, Keela's email blast tool isn't as robust as Mailchimp, so we're forced to stay on Mailchimp. We've had problems with the quickbooks integration not putting funds into the right account. The other problem is reporting. We find the tools not as robust as we'd like for reporting total membership sales data. We've also had to cancel a class of membership and redo it, and that jacked all our reporting for people who'd already taken out memberships under the 'wrong' class. For a larger org with heavier membership management needs, this tool, wasn't as robust as we hoped.

Excellent experience with Keela!

Comentarios: We had excellent direction from the Keela team members who walked us through the process. They have gone above and beyond their duties to help.
They cleaned up and imported our data into the Keela system in just seven days!
Our questions were answered quickly and professionally.
We were able to schedule training immediately.
We were up and running on Keela within three weeks and our team is finding Keela to be very user-friendly!

Puntos a favor:

Integration with our current business was seamless! We were up and running on Keela in less than three weeks. Keela offers all the functionality necessary for nonprofit management.

Contras:

The only feature missing is a built-in events platform however, EventBrite integrates with Keela. We did not find any other software that offered all the functionality in one place.