Opiniones de Thryv

Lo ideal para administrar tu negocio

Puntos a favor:

Me fascina el potencial que posee el software en lo que respecta a literalmente automatizar cada funcion de tu negocio, lo cual es un gran ahorro de tiempo.

Contras:

Las integraciones suelen aveces ser un tanto engorrosas, el resto, no hay ningun problema realmente.

Crafting your message

Comentarios: I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.

Puntos a favor:

I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.

Contras:

Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.

Impressive Customer Service and Good Tools

Comentarios: Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well.

Puntos a favor:

I love that I can get a quick response from Customer Service, and they are always so eager to help. I really love the follow-up meetings with coaches. I really hope these coaching sessions will help my business grow. The social media posting tools are great! The calendar and booking features are great! I would love it if I could give my clients the option to choose from meeting locations, but I'm not seeing that option anywhere. I may check with a coach at some point. Not a big deal though.

Contras:

Whew. I've been around and around regarding the auto-billing / auto-invoicing. I have clients that want an invoice each month to pay for the services I provide them. I'm still manually having to create and send these invoices each month. I would LOVE to see this work better and be a little more user friendly.

Are you a small business looking to thrive? Then you need Thryv!

Comentarios: I L-O-V-E using Thryv! I am your #1 fan.

Puntos a favor:

As a Leadership Coach, I am focused on helping my clients to remove obstacles so that they can be successful. Thryv does just this in my business. It offers me so many services in one package that frees up my time to focus on my clients. Thryv allows me to work smarter, not harder.

Contras:

The software - nothing. The price point is hard for small businesses. When you are a solopreneur, with a single employee (a.k.a. yourself), it is hard to make a monthly payment of $300-500 / month. Is it worth it? A-B-S-O-L-U-T-E-L-T-Y!! I wish there were leveled pricing plans.

You do not keep the website you pay them to build

Comentarios: 3 different sales people, 2 managers - a complete sh_t show from day one

Puntos a favor:

good platform, but only if your a boiler-plate industry. Zero ability to understand a unique business and translate forward to customers

Contras:

poor to decent. they really want you to spend the time customize what they cannot execute on...Ads are a big problem

All in one Software

Comentarios: Great overall experience. Customer service is very good with helping understand the program. I really like the full capability of it and i am excited to continue to learn more. Its also good to see Thryv continuously updating and changing things for the better.

Puntos a favor:

The software has been great for my business. It has really been helpful to bring the full customer service management all into one. I love the scheduling part and being able to automatically send reminders about the appointments and thanking them afterwards. There are a lot of great tools that can be set up and automatically go out. Email campaigns are another good one.

Contras:

There are a few minor components with invoicing and having one customer wit multiple addresses and all. Seems like Thryv is listening and trying to correct things as they come about.

Playful Paws review

Comentarios: The employees associated with Thry were good at what they did, but just were not able to get the software program to where I needed it to be. I was not happy with being told that the software would work for my business, then after signing contract locking me into 6 months of payments seeing that the employees were not able to get the software to work for me as needed.

Puntos a favor:

The only features that I found really useful for my business was the showing what and who owes for payment and the invoices sent at the end of day for owners to see what they currently owe. The feature that allowed owners to make payments themselves was also something that I liked for my business.

Contras:

The software was not really equipped for my business as I was told it was. The booking feature was not a good designed feature and did not work well.

New to thryv

Comentarios: The customer service has been amazing. It is a lot more complicated getting it all set up than anticipated. I need weekly meetings to go over everything and still have more to set up. Not happy with the invoicing, getting use to the scheduling.

Puntos a favor:

I can do everything on one platform. My realtors can request a session and organizing clients conversation in one platform as well.

Contras:

Hard to set up. Invoicing not what I used in the past. I don't seem to have as much control over the appearance of my invoices being sent out.

A Lot in a Small Package

Comentarios: Customer service was really responsive through email and phone. It was easy to use and set up. It had a lot to offer.

Puntos a favor:

Thryv really packed a punch. It's a CRM, where you can collect payments, message clients, create coupons, and post to social media. Both the online platform and the mobile app were really easy to use.

Contras:

I WISH it had newsletter capability AND task creation. I LOVE Hubspot's and Salesforce's task lists. If Thryv had that and the ability to make a newsletter, you'd really need nothing else.

Zika x

Comentarios: Good

Puntos a favor:

I like the software because I can schedule my clients and service them and bill them in advance, or on the spot excellent software

Contras:

I have received no help with the marketing I have asked for help and have discontinued asking

Thryv Software in

Comentarios: We are very happy with our experience with Thryv.

Puntos a favor:

This software is so easy to use and has all the features we need to manage all aspects of our business.

Contras:

There are no features I dislike in the software.

Thryv is the superior online small business management platform.

Comentarios: Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.

Puntos a favor:

Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

Contras:

There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

Great all-around business building system

Comentarios: We chose Thryv because its a powerful value add to our Business Acceleration Platform that is easy for our clients to understand and use. No rocket science!

Puntos a favor:

Extensive and easy to use marketing feature set. Easy to connect and move data between Thryv and other applications. Includes basic invoices and payment processing and can be connected to quickbooks seamlessly.

Contras:

The messaging system was a little off-putting til I understood its key value. You can't embed images or video, or add attachments. You also can't format text or use html. In other words, this will not replace regular email. However, it does allow you to track conversations whether by email or text messages in one place. That's valuable.

Amazing business management software

Comentarios: Honestly, I've had an overall great experience with Thryv. They have great customer support and have the digital marketing tool of the future. Great price for the value.

Puntos a favor:

I love using the social media scheduling tool because it saves me a lot of time compared to before. I also use the appointment scheduler on a daily basis. The reminders help me remember all my appointments and help to remind my clients of the time. The website widgets have been a great addition and really help increase the amount of people contacting our business.

Contras:

Sometimes when I am trying to access my Thryv software via mobile, it just keeps loading but never opens. That can get a bit annoying. Also, sometimes the software can be a bit glitchy, not load in certain areas. Also, the social media scheduling tool sometimes randomly disconnects my social media profiles and cancels the posts I had scheduled. That is a bit annoying as well.

THRYV is helping my business grow

Comentarios: Thryv and the staff has been amazing in helping me get my small business off the ground (during a ppandemic!). Every day I learn something new. I believe it is going to further assist in growing and maintaining my business.

Puntos a favor:

Thryv is easy to set up and use. The training and customer service are the best I have found. They are very attentive, even reaching out to me to make sure I am getting the most from my system. I am so pleased that I can post to ALL my social media sites at once and set up my posts for the future. I am pleased that my birthday greetings are also automated and that I can schedule special "announcments" and campaigns.

Contras:

There are some functions that I don't use in my business and I feel they clutter my dashboard.

THRYV is Excellent!

Comentarios: Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.

Puntos a favor:

That it is user friendly for myself and my sales team. The communication aspect has changed the game for our company. We all know what is going on with each other's customers at any given time and it has made us look that much more professional in the building supplies industry. Tracking the 7 key components has been important for my role - Leads, Appointments, Conversion Rates, etc.........

Contras:

Cannot cc in the emailing portion and the limit of characters in the text and email side.

Yes, You Can Do It All

Comentarios: I now have the ability to see what is happening with my business under one roof. Like a wheel, there still may be addition spokes, but Thryv is the hub. It is the command center.

Puntos a favor:

You can run your business on a single, intuitive platform with all the support you could want. The website design team is a huge value.

Contras:

So much to learn, so little time. This is a powerful platform giving you all the arms you need to handle all the hats you wear as a small business owner. This thing is a beast for capability. It's worth the time & effort to become its master.

Total Client Integration

Comentarios: Excellent

Puntos a favor:

Communications with the clients. The scheduling is easy and the reminders to the clients which can be set up to automatically remind us and the clients of appointments are valuable. The client portals to access documents are another useful feature as well as the automatic contact campaigns to keep your business in front of the clients regularly even when their cases have resolved.

Contras:

There are many features that are not easily understood. However, the support has been very helpful in explaining and working through all the features.

Our buiness has bounced forward

Comentarios: The level of customer support Thryv offers is important on an average business day and during this time of rapid change, the importance of client communication and the continuation of prospecting, it is crucial.
I wanted you to be aware of our high level of satisfaction, the appreciation of each interaction we've had with customer support personnel and their skill-level to help us, efficiently and the customer support culture and level of Thryv customer support.

Puntos a favor:

Streamlining of client communications, scheduling and retention of client contact information. The visibility to the sells process, which has allowed us to be improve our process. The integration of the online portal/app with our website, sells process and ability to manage all of this, including social posts, marketing campaigns and online presence in on place. The ability to have several seats in the system for employees or subcontractors.

Contras:

Social Content, the posting feature for LinkedIn only posts to our company page and I have to take an additional step to post to my personal LinkedIn page. Knowing where each logo and size of logo feeds to within Thryv.

All Glitter and No Substance

Comentarios: We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision.

Puntos a favor:

Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.

Contras:

1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.

2+ years user, new small business owner that is not computer savvy

Comentarios: Confusing. My Google info, is not accurate. Says I am based in a different city. Has photos of my personal home when searched. And I keep getting calls that my business is called VIP mobile salon. I thought Thryv would handle my online presence?

Puntos a favor:

Auto pilot features help so I can continue my full-time job while my business is in its infancy stage.

Contras:

The website designer seemed to lack experience. I think I would have done a better job. He did not impress me. After discussion with management, I explained the quality was NOT worth $350 a month, and they agreed. I actually still don't completely know what I am paying for. I hired someone to work with Thryv for me. Software, is quite confusing for me. So I ask the web maintenance team to fix things for me. After 2nd correction, I hope they get the address on website correct. There are actually plenty of unusual mistakes. For example, bullets are not the same nor aligned.

Nothing but problems

Comentarios: Wish I never started with Thryv. I'll be looking elsewhere.

Puntos a favor:

If the system worked properly every day or even most days, it would be great. Conceptually, the software would do almost if not everything a solopreneur needs to run a more efficient business.

Contras:

I have had nothing but problems with Thryv from day one, literally. Integrations didn't integrate. Documents didn't load. The app doesn't open. I've deleted and uploaded the app on my phone numerous times, updated the phone, turned the phone off and on. Still stuck trying to open. On occasion, even the website doesn't open on my computer. There have been so many problems, I can't even remember them all anymore. I've wasted so much time trying to get Thryv to work, both by myself and with customer support, that it's maddening. I've asked for a discount because of the problems and got no reply. I was sold partly on the fact that I could integrate other programs, only to find out (after I signed the contract and paid money) that Thryv does not have the capability to answer questions the way the other form does -- so NO INTEGRATION. I don't intend to renew when my 6 month contract ends, which is a shame, because there is a lot of potential for the product to be great. It's as if someone came up with a good concept and then hired I don't know who to develop lousy software, thinking that if they market it well enough it will sell, and then hoping their support team can fix the bugs later, or just not caring about the client experience because they'll get their 6 months' worth of money and run. Glad I only took the basic package to limit the damage.

This software saves me SO much time

Comentarios: I’ve had an overwhelmingly positive experience with Thryv

Puntos a favor:

Everything is amazing. I love this software and it’s ease of use.

Contras:

The lack of an Afterpay-like integration the way Square has.

Thryv has helped me thrive!

Comentarios: Overall experience comparable to other systems is fantastic!

Puntos a favor:

The thing I like most about the software is how user friendly it is. The system sometimes acts as my assistant when I’m in desperate need of one. It’s also very easy for my clients and customers to use which is a huge plus. Takes a lot of work and time off of my hands that I can put into the business.

Contras:

Not much. Wish it was cheaper, but it’s worth every penny! ;)

Excellent for scheduling, invoicing, and social posts; not great for web editing.

Comentarios: Overall, I wish I didn't use them to host my website, but I'm thrilled with them for the administration side of things. So it's a mixed bag. The web side is rough, but the admin side for scheduling, social media, and invoicing do tend to make up for it.

Puntos a favor:

It makes administration much more manageable for invoicing, scheduling appointments, and managing multiple social media profiles in one place.

Contras:

The web editor is kind of terrible. Very limited if you don't know how to code, not intuitive at all on the user interface side of things.