Opiniones de 3CX

Software telefónica

Comentarios: En general es una herramienta de fácil uso para cualquier usuario en cuanto a temas de llamadas, lo utilizamos para las llamadas salientes de callcenter

Puntos a favor:

Realmente es un software habilitado mediante una extension a la telefonía para uso interno entre agentes, sirve para realizar llamadas al exterior, teniendo una extensión ligada al usuario.

Contras:

Que las llamadas se graban pero quedan guardadas unicamente en la computadora del usuario y no queda compartida de manera

Es el mejor sistema de gestión de llamadas que he conocido

Comentarios: Generalmente lo uso para hablar con clientes, proveedores y con muchos de mis contactos de trabajo y pues se ha vuelto una herramienta totalmente fundamental

Puntos a favor:

Dentro la empresa que trabajo 3CX siempre ha sido la herramienta de trabajo principal para los agentes, además, los mandos medios atendemos nuestras llamadas con él y realmente me parece muy fácil de usar, precisamente es lo mejor de todo.

Contras:

No le encuentro ningún contra aunque me gustaría poder modificar mi tono, recibo muchas llamadas al día y a veces me resulta un poco molesto.

BMW roberto

Comentarios: Al principio como toda aplicación es complicada en lo que te acostumbras, el ingresar a cada usuario con su sesión fue algo complicado pero una vez que sabes como iniciar el programa , el como marcar , como redirigir las llamadas y hasta como agrupar las ext. , solo es cosa de familiarizarte con la aplicación 3cx

Puntos a favor:

La aplicación es muy amigable para la tarea diaria de hacer llamadas y comunicarnos dentro del trabajo y fuera de el con los clientes, de igual forma la comunicación para redirigir las llamadas y comunicarnos es efectiva y mayor aun si contamos con las diademas para una mejor calidad de audio a la hora de realizarlas

Contras:

La aplicación como tal es buena , solo tenemos que asegurar que tengamos un buen Internet para que podamos escuchar con claridad las llamadas , yo siento que la aplicación es muy buena y no tiene contras por el momento

Excelente herramienta de comunicación m

Comentarios: Se mejoró la comunicación interna dentro de la empresa ya que al poder instalarla en los celulares te puedes comunicar en todas partes, además del ahorro económico que está App genera

Puntos a favor:

Es una herramienta fácil de usar, muy practica ya que se puede utilizar tanto en computadora como en celulares lo cual ayuda a mejor la comunicación en todas partes, tiene mensajes de voz que llegan al correo que tienes programado para escucharlos de manera clara, además que ahorras dinero ya que no necesitas estar con alguna compañía para su funcionamiento

Contras:

El único contra es que si se te va el internet las llamadas no entran a la aplicación

3cx gestión telefónica

Comentarios: Tenemos dos call Center, un está equipado con 3cx, óptimos resultados en las comunicaciones con el sistema incorporado en las PC's, que da comodidad y agilidad a los operadores.

Puntos a favor:

La claridad de las comunicaciones, la sencillez en la aplicación e integración.

Contras:

Dificultad para extraer los datos con power bi

3CX es muy bueno

Puntos a favor:

Me gusto que su implementacion es muy facil y rapida es un aplicativo intuitivo y versatil.

Contras:

no tengo queja alguna de este aplicativo ya que funciona de maravilla.

Muy eficiente.

Puntos a favor:

Fue una gran opcion para remplazar los telefonos fijos es intuitivo y versatil.

Contras:

Deberia ser mas personalizable pero es un excelente programa.

Reseña

Comentarios: Excelente 👌

Puntos a favor:

La facilidad de comunicación, con la aplicación ya no usamos tanto el teléfono.

Contras:

Todo perfecto, no tiene ningún defecto es muy fácil de utilizar, y accesible.

Comunicación en tú área de trabajo.

Comentarios: La principal ventaja que aporta es ser un canal de comunicación rápido y eficaz.

Puntos a favor:

Es un software fácil de usar, dinámico y tienes todos los contactos a la mano dentro de tu empresa. Lo que me gusta es que es una herramienta que facilita la comunicación, sin necesidad de involucrar datos personales y reemplaza correos electrónicos. Solo necesitas estas conectado a internet y puedes mandar mensaje o tener llamadas.

Contras:

Tiene grandes fortalezas, solo es necesario que las personas se animen a usarlo más.

Herramienta para comunicarte en tu empresa

Puntos a favor:

Puedes re dirigir llamadas a miembros de otros equipos y puedes llamar a números personales fuera de la empresa

Contras:

No hay nada que me disguste de la aplicación, quizá podrían añadir más funcionalidades

Util y Buena interfaz

Puntos a favor:

El interfaz es facil de utilizar, es facil navegar por la aplicacion, para las llamar a otra persona o en reuniones es bastante util y estable.

Contras:

Falta hacerse conocer, falta mejorar el servicio posventa en cuanto a fallas.

3CX is an all-around telephony service for any organisation

Comentarios: So far it's good. It works 24/7 without failure. Love the support we're getting.

Puntos a favor:

I like that 3CX works for start up and mid to large size companies. The price is reasonable. Integrations with Hubspot and other SMS apps are available.

Contras:

There's no Caller ID feature, and no native SMS function.

Full featured Hosted SIP VOIP solution

Comentarios: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Puntos a favor:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Contras:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

A Perfect Phone System

Comentarios: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Puntos a favor:

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Contras:

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

Great for call center management

Comentarios: Overall this is a great software program for any company that gets a high volume of calls

Puntos a favor:

I like that you can set your status , and that it shows if you are on the phone, if you have a voicemail, etc.

Contras:

I will say this system was a lot harder for the older generation employees to train on. For other people it was intuitive.

A Seamless Communication Solution: 3CX Software Review

Comentarios: 3CX has been an invaluable asset for our team. Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and interact with clients. The reliability and cost-effectiveness of the system make it a top choice for our call centre's day-to-day work. I highly recommend giving 3CX a try.

Puntos a favor:

With 3CX, everything is unified under one roof. We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.

Contras:

3CX relies on a stable internet connection. Even the slightest change will impact your experience. Compared to the previous software we had, this is an ongoing issue we're still trying to find a solution to.

The most easily managed telephone systems

Comentarios: We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions.

Puntos a favor:

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Contras:

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

Your phone - everywhere

Puntos a favor:

Working from anywhere or from any device, seamlessly integrated with our Microsoft 365 system.

Contras:

Occasional issue after upgrade (missed note under release for some feature change).

The industry leader, and it shows

Comentarios: I would not choose any other provider. They are the best and the petty things that are harder to get by are still petty issues. I would recommend all the way!

Puntos a favor:

3CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment with critical situations.

Contras:

I have to say, for a service that is so good in all areas, I am a little dissapointed in voicemail management. But hey, there's always place for improvement!

24.7.12.365 Globalised Virtual Connectivity

Comentarios: 3Cx has brought high productivity through real-time communication from all global corners.

Puntos a favor:

Safe environment for internal and external communications and sharing. Integrations with calendar applications for effective conflict-free scheduling.

Contras:

This is perfect tool for all communication requirements,no dislike at all.

Easy to Use PBX for Small to Medium Businesses

Comentarios: Best Cloud PBX Used with Good Quality Service and easy to use.

Puntos a favor:

3CX Self Hosts a PBX and thats the best Part. No need of a Seperate Server. Everything is under 3CX and all the internal features of a PBX are very easy to use and manage. Morever its free for small communication systems

Contras:

SBCs - Session Border Controller are one thing that sometimes causes an Issues.

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

Comentarios: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Puntos a favor:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Contras:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

3cx is an essential program

Comentarios: I am very satisfied with the 3 cx program, as I have been able to carry out its functions in a practical and efficient way on a daily basis. While not perfect, I think this program is very useful.

Puntos a favor:

This program has provided a trouble-free calling and receiving experience from the moment it was installed on your computer. As a daily user of this tool, I haven't had major difficulties or complaints related to poor quality or connection drops.

Contras:

There are few aspects of the program that I dislike. The first one is the delay in the initial connection. Although it did not record connection failures, the connection slowness makes the program less practical. Also, I notice the lack of an option to make conference calls, which is of paramount importance for my tasks. If this option were available, the utility of the program would improve.

Truly makes working remotely a possibility

Comentarios: 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Puntos a favor:

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Contras:

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

3CX Review

Comentarios: Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage.

Puntos a favor:

What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

Contras:

I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface.