Opiniones de Smartlook

Muy necesaria

Puntos a favor:

Smartlook nos ayuda a optimizar la experiencia de usuario usando las diferentes funcionalidades: - Heatmaps - Events records. - Funnels ...etc

Contras:

Mejorar los precios. Mejorar las sesiones de grabación video

Smartlooked for awhile now

Comentarios: Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.

Puntos a favor:

So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.

Contras:

The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.

I was able to update my website without requesting criticism, which saved me a lot of time.

Comentarios: I watch a few records at random and can tell what the user wants from our website.

Puntos a favor:

The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me.

Contras:

I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them.

DX Heroes review

Comentarios: Smartlook has a clean UI and it's easy to set up. I wouldn't say I like the blocking page after the trial ended because I wanted to show SmartLook to my colleague first before we decide if it has enough value for our business.

Puntos a favor:

It's better than HotJar and I want to support Czech startups instead of foreign startups. :) The UI is much better than in HotJar.

Contras:

I am still not sure if the first plan has suitable value for the money. I really appreciate the extended trial period.

Good option to analyse your customer behavior

Comentarios: We used this tool for 2 years, it was very useful for use to record our customers interactions.

Puntos a favor:

-Heatmaps. - Bugs tracker. - Funnel optimization

Contras:

- The price is higher compared with similar tools

Excellent for improving the user experience.

Puntos a favor:

The features it provides, particularly when beginning off as a free customer. The user interface is straightforward, with automatic recording of critical events that may be used to create a pipeline, a fast advance option, and emphasized portions that can be reviewed, among other features.

Contras:

We do not use the Heatmap capability, and therefore feel it may be improved. We use a different service for it.

Great for UX optimisation

Comentarios: We are generally loving so far the functionalities it offers to our team to be able to understand the digital behaviour of our users with our beta tool

Puntos a favor:

The functionalities it offers, especially when starting as a freemium user. The UX is simple, automatically tracking important events that can be used to set up a funnel, the fast forward option and the highlighted elements you can review, etc.

Contras:

We are not using the Heatmap functionality, and we believe there can be an improvement on that feature. We are using a separate provider for that.

First tool to use if you're creating a mobile app

Comentarios: Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.

Puntos a favor:

Ability to view each session and understand UX issues without having to wait for user feedback

Contras:

Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously.

The best User Experience Tracking Software

Comentarios: it helps in understanding website user behavior, tracking the analytics and supporting in Improving the content on the website.

Puntos a favor:

The Integration is super easy, we can get new information about user behavior every time when we check the tool, it is a good software to analyze, improve and implement the content and services on a Platform (web or app)

Contras:

not much, it is good and keep on updating

Great qualitative analytics tool

Comentarios: Smartlook is a great addition to Google Analytics. It provides answers that you can't get from your quantitative data. A must-have for marketing analysts and UX designers.

Puntos a favor:

Smartlook doesn't sample their recordings in comparison with most competitors. Their support and account management is top notch, wouldn't even consider a change because of them.

Contras:

There are some bugs now and then but nothing too annoying. And I always get answers whenever I report them, it doesn't get unnoticed and they work on fixing them. User management is a bit clumsy at the moment but it should get better in the future.

Great asset!

Comentarios: I got Smartlook to help build my conversion rate. I wanted to see what customers are clicking on and what they are not so I could improve my website to increase sales.

Puntos a favor:

I loved how you can see heat maps on what visitors click on the most and what they avoid. I like that it literally records the visitors session to show you how to make improvements. I also like the fact if you pay for the entire year you get 2 months for free.

Contras:

The only thing that can be changed is a lower price, maybe a smaller package. I have a small Business and it can get costly.

The idea to look how our customers use our websites is brilliant. I'm always very excited to replay.

Puntos a favor:

I have spotted out several typos and failures on my site just by looking what my visitors had seen. It provides the best insight as well regarding the customers behaviour, it is not comparable to anything else I was using (google analytics, path recording). I ve discovered a new world with Smartview and can't help spending hours playing back then recordings, and checking what and hiw the visitors were doing.

Contras:

On a smartphone the right panel (offering other other recordings if the same visitor ) takes up a considerable amount of space, and it takes too much clicks and precise zoom to hide it. Itwould be better to be able to switch it off from the profile settings, (or simply deactive it for the free package) Its also a big painpont, that there is no option to filter out the recording from direct (not facebook, google etc), as this info is also not visible on the smartphone listing

Smartlook user

Puntos a favor:

I appreciate the simplicity and ease of working with the tool. It is very easy to teach even a potential client how to use the smarlook in the future and learn from it

Contras:

I miss setting a session limit for a given project and events for incorrect input filling.

Smartlook helps me to understand of behavior of my customers

Comentarios: customer preferences

Puntos a favor:

It is a step towards understanding our customers and helping us prepare our strategies. It is really useful to begin to understand our clients. You have an overview of the demand and customer preferences to help them customize the offer.

Contras:

At least I do not like that this free version is limited and I often have to clear data. We would also prefer some statistics, for example, where our customers are from what country, region, city, age, and so on.

Easy to use, very useful, excellent to know at all times what the customers do in my e-commerce

Comentarios: Know which products are the most visited by customers, in addition to the time that remains on the page to discover the limitations that each client can have in navigation for later use for improvements on the web

Puntos a favor:

Necessary every day for the preparation of marketing campaigns, the handling is very intuitive and easy

Contras:

The loading of some of the recordings is somewhat slow and it takes time to show the recording when the customer is still on the web.

a very useful tool

Puntos a favor:

I can improve my web and the user experience thanks to smartlook being able to analyze the behavior in different computer browsers, tablets and mobile.

Contras:

The limit of 1000 recordings in the free account is finished in a short time, even so it is quite useful to obtain data of the operation and to correct possible errors that we can only see through this tool.

I Love GetSmartLook

Comentarios: nice

Puntos a favor:

What I like best is the possibility that I have to be able to follow each step that the customer gives in our e-commerce and quickly identify and correct any mistakes we may have on our site.

Contras:

Unfortunately they have a very limited free version and sometimes when I really need the software it is already full and I have to clean and wait to fill it again to be able to analyze.

Perfect tool and great source of info for UX analytics

Comentarios: Excellent tool for UX designers! :)

Puntos a favor:

It's a must-have tool for any UX-related person, both designers and marketers. It allows you to see what exactly your visitors do on your website. Smartlook has an amazing interface and powerful feature to analyze your customers' behaviour and improve your business :)

Contras:

It's pretty expensive for small-sized businesses, not every company can afford it. At the same time free version is pretty limited. But anyway, if the budget is not a problem, I strongly recommend to use this tool.

My go-to tool for understanding what customers and prospects are up to

Comentarios: Really great. Still only on a free trial as I don't have a huge amount of traffic yet.

Puntos a favor:

I love the simple installation to wordpress and the intuitive session recording dashboard. I really appreciate the free trial which is based off number of recordings. Because I'm a new business and don't have huge volume I'm still able to make use of the free version and upgrade when my business increases. Thank you for this.

Contras:

Nothing springs to mind.

Excellent for making decisions about site functionality.

Puntos a favor:

I follow the step-by-step navigation and the preference of the products by potential customers, so I can make decisions about the site.

Contras:

Because I'm in the free plan, I can not see the completion of my site users, so I lose performance on the site.

Undoubtedly it is the best option for analysis of behavior in websites.

Comentarios: They allowed me to see how people use my sites and make improvements for a fair price and a friendly tool.

Puntos a favor:

Simple and efficient tools, they deliver what they promise. The administrative panel is easy and intuitive allowing you to quickly access your clients' accounts. The price is the best and the free account is excellent with few limitations. Would certainly recommend!

Contras:

Maybe they could include feedback resources like polls and surveys. Also have a tool for receiving visual feedback, allowing visitors to select areas or elements of the site / app and write comments.

Great service

Puntos a favor:

- easy to use - easy to implement to website - helps to find errors on website - helps to better understand to your customers

Smartlook provides a Smart Look at Users

Comentarios: Smartlook as enabled us to be more knowledgeable about our users, and thus prioritize enhancements that truly benefit the user.

Puntos a favor:

I appreciate how easy it is to start getting user insights from your website. Immediately we could see places on our site that could be enhanced because of being able to see our user's pain points more clearly.

Contras:

The "Pick an event on page" feature would have been nice to use, but didn't work with our Google Tag Manager implementation.

Manage your website easily

Comentarios: We can see what our visitor is doing on our website and improve it by seeing their action on it.

Puntos a favor:

Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.

Contras:

The smart look is fine but they give very little space option for free users kindly improve that so free user can also experince the real touch of it.

Best app for UX testing and & user journey analysis

Puntos a favor:

Very easy setup, you can see any action of every user so you learn the problems in user journeys. We quickly identified many difficulties during the sign-up process of our customers which would never come to our mind. Really worth to try.

Contras:

No important cons found yet. There are limits for the free version, but I can understand they need to offer something more in paid plans.