Opiniones de NinjaOne

La solución más completa para MSPs

Comentarios: Gracias a NinjaOne hemos podido ofrecer una completa solución de monitorización para nuestros clientes por un coste razonable y permitiéndonos crecer en este ámbito de desarrollo, junto con una compañía como NinjaOne, que ofrece estabilidad, garantías y un excelente soporte técnico y comercial.

Puntos a favor:

Facilidad de uso y de implementacion. Muchísimas características para monitorización. Ejecución de scripts remotos. Herramientas de control remoto integradas. Sistema de línea de comandos remota. Integración con multitud de herramientas de terceros. Solución propia de backup. Solución propia de gestión de documentación. Solución propia de sistema de ticketing. Soporte técnico y comercial excelente del fabricante.

Contras:

Si tuviese que decir algo, aunque no impacta en el buen funcionamiento del producto, sería que echo de menos la posiblidad de una mayor personalización del dashboard.

Mejor software de monitoring para MSP

Comentarios: En general la experiencia con NinjaRMM es muy buena, y hay que destacar que siempre están implementando mejoras en el sistemas que desde hace unos meses ha ido mejorando mucho.

Puntos a favor:

- Fácil implementación - Posibilidad de implementar & customizar alertas (servicios, procesos, event viewer,etc(...)) - Compatibilidad con Mac* - Integración de antivirus (Bitdefender o Webroot) desde NinjaRMM - Posibilidad de control remoto de equipos/servidores (Windows/Mac)

Contras:

- No puedes personalizar el dashboard principal - Poca integración con SNMP v3 para monitorización avanzada - Pocas opciones de automatización para Mac (Instalación/Updates) o gestión de equipos Mac - Poca integración con Linux - No desarrollada la parte de integración con Hyper-V como sistema de virtualización (VMware, si)

Da una gran experiencia.

Puntos a favor:

Tiene buenas herramientas, informes, tareas y comandos.

Contras:

Siendo sincero no veo nada de malo en esta plataforma.

buena.

Puntos a favor:

Me parecion un aplicativo muy util en cualto a la asistencia remota, es facil de utilizar y su interfas es agradable a la vista.

Contras:

podria decirce que por el momento no he encontrado nada de malo en este aplicativo.

Es de mucha ayuda

Puntos a favor:

Este aplicativo es de gran ayuda para brindar soporte IT remoto es intuitivo.

Contras:

Puede tornarce algo lento cuando no se tiene buen internet.

Gran producto de monitorización y gestión todo en uno

Puntos a favor:

Centralizar las alertas La posibilidad de afinar qué se quiere monitorizar y cada cuánto tiempo Generar nuestras propias alertas Variedad de checks Facilidad de despliegue Organización jerárquica de los recursos monitorizados El equipo de soporte y acompañamiento

Contras:

Para nuestros casos de uso consideramos que la herramienta cumple con las expectativas

Rapido y Eficiente como un Ninja

Puntos a favor:

es un aplicativo muy util en muchoscaso, ya que sus herramientas son completas e intuitivas.

Contras:

Puede llegar el caso que el equipo no compla con las caracteristicas o se ponga lento en una que otra ocacion.

Programa que simplifica bastante la forma de trabajo

Comentarios: De momento la experiencia es muy positiva.

Puntos a favor:

Fácil de utilizar e implementar, con bastantes herramientas de control.

Contras:

Destacaría la falta de personalización del dashboard.

Best-in-class RMM for internal IT Departments

Comentarios: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Puntos a favor:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Contras:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Best RMM tool on the market

Comentarios: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Puntos a favor:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Contras:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

their SMS login is not working - no fix from their support in timly manner

Comentarios: not good, major issues should be fixed at the time and not dragged out,

Puntos a favor:

their is not a lot - I'm not impressed by their lack in support.

Contras:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Configure, Deploy & Enjoy

Comentarios: Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints.

Puntos a favor:

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Contras:

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Ninja RMM was what we were waiting for

Comentarios: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Puntos a favor:

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Contras:

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Great RMM with additional capabilities continuously added - Great price!

Puntos a favor:

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Contras:

Nothing - usually there is something, but I have no cons.

Favorite RMM to use and manage

Comentarios: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Puntos a favor:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Contras:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Great RMM and Ticketing System

Comentarios: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Puntos a favor:

Ease of use, scripting that just works, and the dojo community for help

Contras:

It is a little too basic. The document feature is not the best so we use a different product.

Huge bang for your buck!

Comentarios: We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.

Puntos a favor:

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

Contras:

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

I use NinjaOne to keep track of my tasks and collaborate with my team effortlessly.

Puntos a favor:

The interface is user-friendly and the task management features are efficient.

Contras:

I wish there were more customization options for task organization and prioritization.

Highly recommend

Comentarios: I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Puntos a favor:

Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away. Ninja are constantly devloping new features for the product, that are introduced seemlessly. Setting up the alerting was very simple and encompasses everything we require for our customers. They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Contras:

Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

Exactly what we needed from an RMM

Comentarios: Very good. Even though we're a small IT company, every member of staff have made us feel valued as a Ninja client.

Puntos a favor:

The patch management works great, clients feel confident that we are proactive with important security updates.

Contras:

The UI can be a bit tricky at times but the online FAQs are very helpful.

Powerful and cost effective RMM tool backed by an efficient support

Comentarios: We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

Puntos a favor:

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's Overall asset list management and monitoring features TeamViewer and Splashtop native integration Variety of PSA desk tools integration Full antivirus integration with Webroot or Bitdefender was a key element and selling point Backup integration

Contras:

The overall integration was really easy. You feel like you are part of the journey with the constant development of new features Clear documentation on all features Efficient and knowledgeable support More granular reporting would be great

Great company to help with all management needs

Comentarios: [sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.

Puntos a favor:

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Contras:

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

Hidden Software Gem

Comentarios: Excellent product that we will use for years to come

Puntos a favor:

This product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use

Contras:

More customisation of reports would be a great benefit

Get the job done

Comentarios: Ninja is aggresively customer focused - as it should be.

Puntos a favor:

I like the smooth and fast interface. Other products have universities setup so you can spend days and weeks learning their system. That is not needed here. It gives me exactly what I need to get the job done.

Contras:

Anything can be improved. Some aspects of the interface could be tweaked.

Excellent RMM for newcomers and experienced in the industry

Comentarios: The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.

Puntos a favor:

First is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.

Contras:

The only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well.