--- description: ¿Qué piensan los usuarios de Reputation? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Reputation gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Reputation - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software para análisis de redes sociales](/directory/31655/social-media-analytics-tools/software) > [Reputation](/software/167624/reputation-com) # Reputation Canonical: https://www.capterra.ec/software/167624/reputation-com Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.ec/software/167624/reputation-com?page=2) > Sistema de gestión de reputación en la nube que permite a las empresas supervisar o gestionar puntuaciones online y responder a los comentarios de los clientes. > > Veredicto: 184 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 184 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Reputation.com - **Ubicación**: Redwood City, EE. UU. ## Contexto comercial - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil) - **Idiomas admitidos**: alemán, francés, inglés - **Países disponibles**: Alemania, Canadá, Estados Unidos, Francia, India, Reino Unido ## Funciones - Análisis de audiencias - Análisis de la competencia - Análisis de sentimientos - Análisis de texto - Análisis visual - Compartir en redes sociales - Creación de informes y estadísticas - Distribución multicanal - Encuestas y comentarios - Etiquetado - Filtrado por palabras clave - Gestión de SEO - Gestión de campañas - Gestión de comentarios - Gestión de contenidos - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de la experiencia del cliente - Gestión de la reputación - Gestión de los comentarios negativos - Gestión de respuestas - Gestión de varias cuentas - Hashtag Tracking - Herramientas de colaboración - Importación y exportación de datos - Informes personalizables - Integración de redes sociales - Modelos personalizables - Métricas de rendimiento - Notificación de reseña de usuario - Panel de actividades - Panel de comunicaciones - Participación del cliente - Procesamiento de lenguaje natural - Programación de publicaciones - Promoción social - Real-Time Notifications - Recolección de respuestas sin conexión - Recopilación de datos multicanal - Review Sharing - Seguimiento de la participación - Seguimiento de palabras claves - Solicitud de reseña de usuario - Supervisión de competidores - Supervisión de redes sociales - Supervisión de reseñas - Third-Party Integrations - Varias campañas - Varios idiomas - Visualización de datos … y 5 características más ## Integraciones (en total: 23) - AdvancedMD EHR - Aline - CDK Global - Denim Social - DrChrono - Dynamics 365 - Entrata - Experity - HubSpot CRM - Meta for Business - Microsoft Power BI - Open Dental - RealPage - Rent Manager - ResMan … y 8 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Software para análisis de redes sociales](https://www.capterra.ec/directory/31655/social-media-analytics-tools/software) ## Categorías relacionadas - [Software para análisis de redes sociales](https://www.capterra.ec/directory/31655/social-media-analytics-tools/software) - [Herramientas para gestionar la reputación](https://www.capterra.ec/directory/30750/reputation-management/software) - [Software de gestión de experiencia del cliente](https://www.capterra.ec/directory/30671/customer-experience/software) - [Herramientas de monitorización de redes sociales](https://www.capterra.ec/directory/31028/social-media-monitoring/software) - [Software para encuestas](https://www.capterra.ec/directory/30092/survey/software) ## Alternativas 1. [Google Forms](https://www.capterra.ec/software/176571/google-forms) — 4.7/5 (11363 reviews) 2. [SurveyMonkey](https://www.capterra.ec/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 3. [Sprout Social](https://www.capterra.ec/software/121447/sprout-social) — 4.4/5 (606 reviews) 4. [Determ](https://www.capterra.ec/software/154479/determ) — 4.4/5 (39 reviews) 5. [Birdeye](https://www.capterra.ec/software/152997/birdeye) — 4.7/5 (702 reviews) ## Opiniones ### "Makes Social Media Reviews Very Easy to Track" — 4.0/5 > **Sherry** | *26 de abril de 2022* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's very easy to use and I love the email notifications when you get a review... especially a bad review. > > **Puntos en contra**: Could have more analytics, but that's not a deal breaker. > > You can respond to reviews immediately, especially bad reviews. ----- ### "Reputation.com Makes the grade" — 5.0/5 > **Aurora** | *4 de julio de 2022* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform. > > **Puntos en contra**: Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable\! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together. ----- ### "Neutral" — 2.0/5 > **Tiffany** | *23 de septiembre de 2019* | Propiedad inmobiliaria | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time. > > **Puntos en contra**: It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly. > > Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong. ----- ### "Wonderful Product with Great Flexibility" — 4.0/5 > **Tyler** | *25 de marzo de 2022* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: I love the content library and user system\! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features\! > > **Puntos en contra**: The software can be glitchy every now and then, but overall this isn't such a detrimental issues. > > I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has. ----- ### "A Solid Partner For Your Business" — 5.0/5 > **Matthew** | *23 de septiembre de 2022* | Automoción | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages. > > **Puntos en contra**: As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features. > > We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination. ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.capterra.ec/software/167624/reputation-com?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.ec/software/167624/reputation-com) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados