--- description: ¿Qué piensan los usuarios de UserGuiding? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de UserGuiding gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UserGuiding - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software para adopción digital](/directory/31638/digital-adoption-platform/software) > [UserGuiding](/software/177546/userguiding) # UserGuiding Canonical: https://www.capterra.ec/software/177546/userguiding Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.ec/software/177546/userguiding?page=2) > UserGuiding ayuda a las empresas a mejorar la adopción de productos y UX mediante la creación de flujos interactivos de incorporación de usuarios sin necesidad de programación. > > Veredicto: 52 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa UserGuiding? Más de 2000 empresas (SaaS, comercio electrónico, inversiones, consultorías, etc.) confían en UserGuiding para lograr una mayor retención y una mejor incorporación de usuarios. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 52 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: UserGuiding - **Ubicación**: New Castle, Turquía - **Constitución**: 2017 ## Contexto comercial - **Precio inicial**: $174,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés, portugués - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - Contratación de personal - Creación de contenidos - Creación de informes/análisis - Formación en la aplicación - Gestión de cuentas - Gestión de lanzamiento - Gestión de tareas - Guía contextual - Herramientas de autoservicio - NPS para clientes - Onboarding del usuario - Panel de actividades - Participación del cliente - Segmentación por público - Seguimiento de actividades - Seguimiento/Análisis de uso ## Integraciones (en total: 10) - Amplitude - Google Analytics 360 - Google Tag Manager 360 - HubSpot CRM - Intercom - Mixpanel - Segment - Slack - Webhook Relay - Woopra ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para adopción digital](https://www.capterra.ec/directory/31638/digital-adoption-platform/software) ## Categorías relacionadas - [Software para adopción digital](https://www.capterra.ec/directory/31638/digital-adoption-platform/software) - [Software para el éxito del cliente](https://www.capterra.ec/directory/30961/customer-success/software) ## Alternativas 1. [Customerscore.io](https://www.capterra.ec/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [Skalin](https://www.capterra.ec/software/1018511/skalin) — 4.9/5 (55 reviews) 3. [LiveAgent](https://www.capterra.ec/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Custify](https://www.capterra.ec/software/190125/custify) — 4.9/5 (122 reviews) 5. [Product Fruits](https://www.capterra.ec/software/1011214/product-fruits) — 4.7/5 (89 reviews) ## Opiniones ### "Great onboarding tool\!" — 5.0/5 > **Buğra** | *16 de julio de 2020* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :) > > **Puntos en contra**: The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it. > > We use UserGuiding to highlight certain important features in the trial -\> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever. ----- ### "Highly recommend. Fantastic user onboarding product." — 5.0/5 > **Peter** | *30 de septiembre de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: UserGuiding allows me to have complete control of my onboarding content, my release notes as well as my knowledge base outside of my application allowing it to evolve at a faster or slower pace than my application. > > **Puntos en contra**: I would have to say that onboarding for a small business the cost can be a little high but worth it. > > The overrall experience so far has been fantastic. It is very easy to use and more importantly to integrate into any web application with a few simple lines of code. The online help documentation they provide is fantastic to get you up and running in minutes. ----- ### "Review" — 3.0/5 > **Youssef** | *20 de noviembre de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Easy to use without any code implementation > > **Puntos en contra**: less functionnality i would like if add possibilty to insert audio like we inject a text > > so good ----- ### "Very customisable onboarding software" — 4.0/5 > **Kent** | *17 de marzo de 2020* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom. Userguiding allows you to adjust the look and feel of your onboarding product tour to look like it is part of your application. You can add much more than just a picture or video to your tooltips as well. You can adjust size of modals and pop-ups all of which allows a much finer level of control. > > **Puntos en contra**: The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views. It would also be good to have control of the location of some other elements, like where on the screen a tooltip appears, and where within a tooltip or modal the quit icon (X) appears. Finally, it would amazing to have some extra controls over when a particular guide starts - for example, the guide starts 30 seconds after landing on a page. Another option would be to have elements on previous screens trigger the start of the guide. In our case, we have a native welcome screen that the user has to complete before the user guide should start. But the welcome screen is the same URL as the landing page. Because the URL doesn't change when the user completes the welcome screen, we had to do some workarounds to trigger the user guide on completion of the welcome screen. > > It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users. Userguiding is helping us make sure we guide and assist our users in how to get the most value from our software. ----- ### "Powerful User Onboarding Tool" — 5.0/5 > **Usuario verificado** | *2 de noviembre de 2021* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It's easy to build and it has a lot of onboarding documents and videos. > > **Puntos en contra**: The price is a bit high. It would be great there is a free plan and feature based pricing. > > UserGuiding allows me to create interactive product guides for my users in seconds. The platform is easy to use and allows me to create user guides at multiple language and in different formats. I can also segment my users into groups and create surveys to understand their needs. Most importantly, I don’t need to hire anyone to build my guides. I can do it all myself with UserGuiding. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.ec/software/177546/userguiding?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.ec/software/177546/userguiding) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados