---
description: ¿Qué piensan los usuarios de Novagems? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Novagems gracias a Capterra Ecuador.
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title: Novagems - Opiniones, precios y características - Capterra Ecuador 2026
---

Breadcrumb: [Inicio](/) > [Sistemas de seguridad física](/directory/30595/physical-security/software) > [Novagems](/software/188725/novagems)

# Novagems

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> Sistema de gestión de guardias de seguridad que permite que las empresas de vigilancia de seguridad optimicen su gestión operativa.
> 
> Veredicto: 21 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Novagems?

Novagems es un software de gestión de guardias de seguridad que permite a las empresas de seguridad optimizar su gestión operativa y gestionar fluidamente a sus guardias, clientes y gerentes.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.3/5** | 21 Opiniones |
| Facilidad de uso | 4.3/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.8/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.3/5 | Basado en las opiniones generales |
| Funciones | 4.0/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Novagems
- **Ubicación**: Burnaby, Canadá
- **Constitución**: 2017

## Contexto comercial

- **Precio inicial**: $10,00
- **Modelo de precios**:  (versión gratuita disponible) (Prueba gratis)
- **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Alemania, Arabia Saudita, Australia, Canadá, Catar, Emiratos Árabes Unidos, Estados Unidos, India, Irlanda, México, Nueva Zelanda, Omán, Reino Unido, Singapur, Sudáfrica

## Funciones

- Acceso móvil
- Alertas y notificaciones
- Base de datos de clientes
- Base de datos de empleados
- Cambio de turnos
- Creación de informes históricos
- Creación de informes/análisis
- Enrutamiento
- Facturación
- GPS
- Geovalla (Geofencing)
- Gestión de ausencias
- Gestión de calendarios
- Gestión de control de horas
- Gestión de empleados
- Gestión de eventos
- Gestión de investigaciones
- Gestión de nóminas
- Gestión de pedidos de trabajo
- Gestión de seguridad
- Gestión de trabajos
- Gestión de visitantes
- Gestión del rendimiento
- Portal de autoservicio
- Programación automatizada
- Real-Time Monitoring
- Real-Time Updates
- Seguimiento de activos
- Seguimiento de competencias
- Seguimiento de estado
- Seguimiento de la asistencia

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Sistemas de seguridad física](https://www.capterra.ec/directory/30595/physical-security/software)

## Categorías relacionadas

- [Sistemas de seguridad física](https://www.capterra.ec/directory/30595/physical-security/software)
- [Software de asignación de personal](https://www.capterra.ec/directory/30059/service-dispatch/software)
- [Software de gestión de personal](https://www.capterra.ec/directory/30210/workforce-management/software)
- [Software para planificación de personal](https://www.capterra.ec/directory/30756/employee-scheduling/software)
- [Software de seguimiento GPS](https://www.capterra.ec/directory/31399/gps-tracking/software)

## Alternativas

1. [Connecteam](https://www.capterra.ec/software/153140/connecteam) — 4.6/5 (5120 reviews)
2. [Wageloch](https://www.capterra.ec/software/196911/wageloch) — 4.5/5 (265 reviews)
3. [Findmyshift](https://www.capterra.ec/software/115536/findmyshift) — 4.6/5 (1182 reviews)
4. [7shifts](https://www.capterra.ec/software/123038/7shifts-restaurant-scheduling) — 4.7/5 (1211 reviews)
5. [QuickBooks Time](https://www.capterra.ec/software/148488/tsheets) — 4.7/5 (7003 reviews)

## Opiniones

### "Novagems Security Guard Software" — 4.0/5

> **Albert** | *7 de agosto de 2024* | Seguridad e investigaciones | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Combines schedluing and employee monitoring into one easy to use software.
> 
> **Puntos en contra**: Can be glithcy, goes down for a few miutes at a time.
> 
> Great customer service and decent software at a reasonable price.

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### "Completely Satisfied" — 5.0/5

> **Nicholas** | *17 de abril de 2024* | Seguridad e investigaciones | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: What I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks.
> 
> **Puntos en contra**: One aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue.
> 
> Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently.

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### "“Promising Platform, But Not Reliable for Daily Operations”" — 1.0/5

> **Usuario verificado** | *19 de abril de 2026* | Seguridad e investigaciones | Valoración de la recomendación: 0.0/10
> 
> **Puntos a favor**: The platform has a solid concept and aims to centralize workforce management into one system. When features work as intended, they can be useful for organizing operations.
> 
> **Puntos en contra**: Frequent technical issues, unreliable performance, slow customer support, and lack of flexibility. Instead of improving efficiency, it often creates additional administrative work.
> 
> Our overall experience has been frustrating. While the platform shows potential, ongoing technical issues, lack of reliability, and inconsistent support have made it difficult to depend on for daily operations. For a business that requires accuracy and efficiency, the system falls short.

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### "Great all inclusive program" — 5.0/5

> **Travis** | *5 de abril de 2024* | Seguridad e investigaciones | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: This program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one. This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs.
> 
> **Puntos en contra**: There were some bugs in the beginning, but the support team fixed them promptly. There are some additional reporting features that would help our organization, and I know the support team is working to implement them.
> 
> Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative.

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### "Great software" — 5.0/5

> **John** | *5 de abril de 2024* | Seguridad e investigaciones | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up.
> 
> **Puntos en contra**: Probably one of the most important things that it lacks is that we cannot really do parking management. For instance, if you needed to document a license plate during a report, you cannot look up that info based on the license plate. You may need to see prior violations in the past but you can't do this. But, the rest of the app makes up for some of this.
> 
> We love dealing with Novagems, especially \[sensitive content hidden\] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in.

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