Opiniones de Commusoft

Perfect Management System

Comentarios: Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant.

Puntos a favor:

Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work.

Contras:

Some time keeping features. It only logs travel when travelling to the job, not returning.

Exquisite

Comentarios: Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

Puntos a favor:

It covers almost everything we need from the diary, invoicing, estimating and key reporting.

Contras:

Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

Plumbers diary management

Puntos a favor:

Commusoft is great for plumbers Diary management, service reminders

Contras:

Sometimes commusoft is difficult to navigate small things like deleting items.

Seamless job management

Puntos a favor:

It is such an easy to use system, we can monitor ongoing works, check engineers notes, store images and invoice from one place.

Contras:

It would be nice to be able to transfer tenant addresses when a landlord moves home.

Superb Tool

Comentarios: The overall experience is superb , always on hand to help

Puntos a favor:

commusoft is a vital part of the company

Contras:

allow more than one mobile number on the main account

Simple to use

Puntos a favor:

we have been using for a long time, is simple to use.

Contras:

i wish there was a way of deleting attachment in bulk instead of one at a time

Commusoft Review

Comentarios: We have been using it for a number of years now and cant recommend it highly enough. Any issues are dealt with quickly. Its very quick in updating at real time and is very user friendly

Puntos a favor:

It is a fast system that our office staff and engineers find easy to use

Contras:

The occasional change of lay out can sometimes cause confusion

very good software for our heating buisness

Puntos a favor:

It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use. it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years

Contras:

sometimes it does not always link to our accountancy software- we have to manually rest it

Commusoft Review

Comentarios: Very good and would recommend. There is little downtime and the functionality is very good.

Puntos a favor:

Easy to track users and invoice. The overall layout is very easy to use

Contras:

The maps function is a bit laggy when seeing where the engineers are.

Great, All-In-One Package!

Comentarios: Very positive, they've always responded to our questions and issues in a timely manner. We'll be using the software for the foreseeable future.

Puntos a favor:

The fact that everything is included in one place is a massive pro, from the initial customer enquiry, to the quote, then the job, then the invoice! It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze.

Contras:

There aren't many cons, one thing that would be nice is for additional works to contain a parts list.

Would recommend to other users

Comentarios: Always prompt when needing assistance and overall a very useful and efficient programme.

Puntos a favor:

Easy to navigate, no fuss and can be used across different users/job positions.

Contras:

we have no complaints

commusoft review

Comentarios: we have had commusoft for a number of years and find it a easy and flowing system

Puntos a favor:

This is a easy system to use i have used different software over the years and this has to be the most easiest

Contras:

the only downside is that you have to buy extra data when you have run out

Very easy to use - keeps records up to date

Puntos a favor:

User friendy Stores all information in one place Mobile use

Contras:

No concerns - Used this package for many years always happy with it.

Good software system

Comentarios: Good system very little downtime or breaks in service

Puntos a favor:

Fairly easy to use with handy support feature

Contras:

Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us

Great software

Puntos a favor:

using this software makes managing multiple engineers much easier saving me time for more important tasks

Contras:

there's not much to not like, its a basic software that does what i need

Amazing

Comentarios: Brilliant, love it

Puntos a favor:

Very easy to use, store all the info a business like ours could need, integrates with Xero and Stripe which save us lots of time, no need for any paperwork, could not live without it.

Contras:

Only minor annoyances.... Doesn't seem to work well on mac (home computer) not sure if this is my computer though or if I'm doing something wrong but it has lots of buttons missing and only half a screen etc... the engineers complain about the app sometimes, the diary being on the complete wrong day, I have noticed its a lot better since it has been updated. It takes 4 clicks to print 1 invoice! You cant amend service sheets from the office, I understand why but its very annoying when they have done one mistake like not clicked rented. You cant see feedback on the diary when you hover over each job, you have to type in every job number into another tab as when you click view job from the diary you loose your dairy day so have to keep going clicking back to the diary, please let us see feedback from the diary when you hover over the event. This is one of my biggest hates about commusoft, when you open the side bar eg view diary event from the job page, if you want to close that side panel this comes up, and you have to click this to close it, really hate this. Are you sure you want to close side panel? Yes No, it would be so much better it you could just click off it like you can when you open a service cert, you can view it then click the main page and it just closes (emails do it as well, really annoying)

Commusoft review

Comentarios: We really like it. We couldn't be without it now.

Puntos a favor:

We have been using Commusoft (paperless plan) for over 4 years now and we could not work without it I like the fact that it can easily scale with our business and the ongoing feature releases and development shows how much is reinvested into making it great, and they're all included!

Contras:

Not a downside but feature updates are quite frequent and sometimes it's difficult to keep on top of the new releases..Set aside a couple of hours a month to review what's the new features are have and how they can improve yours and the customers experience. Like sharpening the saw really.

Excellent diary software

Comentarios: Overall we are really impressed with both the diary software and customer support which is fantastic, we have had to call a few times where we did not understand somtheing and the issue was explained right away and the problem solved.

Puntos a favor:

We really like the option for our engineers to note the locations of the boiler, gas meter, and stopcock, this information is vital to us as we have a lot of repeat business for estate agents and often the tenants are not home and knowing the location of the boiler and gas meter really saves time for the next engineer who may not have attended the property the previous year.

Contras:

One of the things we least like about using the software is the issues we sometimes have when one of our engineers says the job is complete when in fact the job has been scheduled for consecutive days which means you have to completely add a new job as you cannot add a new event on the same job. This, of course, is a user error, where the engineer has clearly misunderstood the question, the engineer does mean to say he has completed the works for that day. I think it would be great if this error could be undone without having to add a new job.

Commusoft is great

Comentarios: In my opinion, this specific product is good user friendly. you do have to take time and invest in trying to understand the methods and process is that already exists within the software and have a clear understanding with regards to how you would like the software to operate with those two things in mind you can approach their customer support team that can talk you through implementations.

Puntos a favor:

What I liked was the ability to be able to repurpose already set up systems that can be utilised in my specific way for my business.

Contras:

As with all software, there are some limitations that exist within the software I have also used to competitors software over the years and I have found commusoft to be the best value for money and the better product

Upgarde your buisness

Comentarios: Commusoft has changed how my heating and plumbing business runs and stores information. It has allowed the business to take the next step. I have recommended commusoft to many people as it will help any size company, from a one-man band to a large company. Could not recommend it enough.

Puntos a favor:

The diary service with keeping all information bout past jobs in one place.

Contras:

I wish there was more accessible information available on the app or able to change information on the app better.

Excellent Service, Fantastic System.

Comentarios: My overall experience with Commusoft has been very positive, the pre-migration call and post-migration call where very easy going and enjoyable, and I must admit, I was quite concerned it would be awkward, not at all, the reps are very supportive, understanding and patient, and put you at ease. Any concerns are quickly dealt with in a clear and easy to understand way.

Puntos a favor:

The leap from version 3 - 4 was night and day, but it didn't take a whole lot to learn the new system as it still felt familiar, but significantly more polished. The customisation options and the settings in the new software are it's biggest selling point compared to the old one. I remember initially speaking to one of the reps and them saying, in the old system we are only using 5% of what Commusoft is capable of and thinking... well if there are more features... they are not readily available or are very hard to find. This is not the case in V4.

Contras:

I would struggle to find anything I really dislike, If anything I would like to be able to get an event booked into the diary before putting in the information of the job, as it keeps the customers hanging on, but I am still learning the system and so there might be a way I can actually do that, which I have not yet found, it's still early days.

Clever & time saving software

Comentarios: Excellent and friendly staff and very helpful

Puntos a favor:

Very easy to adapt to - lots of things it can do but equally if you don't need or want the extra functionality then you don't need to use it - keeps things simple! Game Changer

Contras:

There are still lots of things i need to adapt or personalised and being a techno phobe can be daunting - and now getting the time to do it whislt using it (but thats really down to me and my time management)

Great for dispatching jobs and invoicing.

Puntos a favor:

We are able to send job confirmation to the client and engineer simultaneously. Invoicing is quick and simple and can be linked to 3rd party accounting software with ease.

Contras:

We would like the ability to view and edit the company setting and reports on the mobile/iPad app.

DJW Electrical Services

Comentarios: We have been using Commusoft for over 3 years and its helped me move to the next level in my business. We are able to manage our jobs, customers, invoices and quotes etc. Very easy to use and fast response support.

Puntos a favor:

Being able to remotely manage staff / customers

Contras:

not being able to remove duplicate customers

Great Overall Package

Comentarios: Overall a great package.

Puntos a favor:

Easy to use and updates instantly. Our Engineers find this programme easy to use.

Contras:

Any issues that have arisen have all been rectified.