Opiniones de GymMaster

Es intuitivo

Puntos a favor:

Este aplicativo es muy intuitivo y de facil aprendizaje.

Contras:

Me ha pasado que cuando genero informes me aparecen con inconsistencias.

Become a master with GymMaster

Comentarios: Es un excelente software,sin duda alguna los de servicio al cliente son unos masters de la atencion!

Puntos a favor:

Es un software que me impacta lo mucho que ayuda a ahorrar tiempo,y el soporte al cliente es excelente,te ayudan prontamente y eficazmente con cualquier inquietud o duda

Contras:

Nada que añadir,es muy buena opcion,por ahora no tengo algo realmente negativo a destacar

Administracion a tu alcanse

Comentarios: lleno mis expectativas ya que tiene de todo un poco para la administracion eficaz de un gimnasio

Puntos a favor:

es facil de utilizar, es muy dinamica e intuitiva

Contras:

tendrias que saber sobre el manejo de computadora y todo lo relacionado a las tecnologia

una app interesante no la conocia

Puntos a favor:

facil para gestionar asistencias en un gym

Contras:

no es muy conocida y debemos indicar a las personas como descargalo

My favorite personal trainer of all time

Comentarios: Great and keeps your health in the right way.

Puntos a favor:

I love that it gives me stability and possible improvement every day.

Contras:

I encourage the [sensitive content hidden] to provide the Arabic language.

Satisfied Customer

Comentarios: I love GymMaster and so do my clients. I couldnt ask for a better product.

Puntos a favor:

The website and app are easy to navigate and set up classes.

Contras:

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

GymMaster Review

Comentarios: overal good as system is well laid out and easy to learn

Puntos a favor:

Ease of use and the quick to answer help line offered when unsure of anything

Contras:

system errors such as doors locking when not supposed to or changes made to the system that have effected members

Fully comprehensive

Comentarios: Analytics became easy!

Puntos a favor:

It allows us to run our entire gym easily, remotely, and efficiently.

Contras:

The lack of billing options for Canadians. we feel billing should be integrated into the system and not put through a partner company for which we are charged.

Excellent Software Easy to Navigate lots of extras

Comentarios: Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy.

Puntos a favor:

The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system.

Contras:

Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too.

Incredible Customer Service

Comentarios: I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

Puntos a favor:

There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

Contras:

The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

Amazing software and support

Comentarios: The most supportive staff, who make any task easy to understand. Very quick with responses and very helpful!

Puntos a favor:

It takes into account everything that you need to run a fitness business. The software is user friendly but expansive, with features for everything. The path from prospect to thriving member is all mapped out, and everything can be done online! Signing up for memberships online was a game changer for us. Also very easy for our members to book in to workouts and for us to book them in at our end.

Contras:

Truly everything we need to run our business and more.

Problem Solvers

Comentarios: A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

Puntos a favor:

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package

Contras:

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

Practicality and ease of use was outstanding

Comentarios: Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

Puntos a favor:

- Ease of Use - Access to statistical business data - Member portal; in which members can access personal training files and book in sessions if they wish - Great customer service team always willing to help with inquiries - Being able to track members and payments with ease

Contras:

- Would be better if tailgating software was more compliant with my security system of choice

Gym Master- easy software to use with great support!

Comentarios: very satisfied, makes tracking membership, payments very easy and has reduced admin right down to a minimum

Puntos a favor:

I like the support and how helpful the staff are

Contras:

no cons to mention, gym master does exactly what its suppose to do.

Great Software!

Comentarios: Love all the features that gymmaster provides (billing, email reminders, check-in etc)

Puntos a favor:

The dashboard, the reminder emails that are automatically sent for payment reminders, the check-in logs and more

Contras:

Not being able to use other credit card processing companies besides the ones listed in order for the billing to work.

Feedback

Comentarios: Happy, would suggest Gym Master caters to Crossfit Gyms as well ( would be great if it had an option of sharing daily workouts and allowed people to log their scores like Sugar Wod, Wodify)

Puntos a favor:

Makes it easier for people to know how much they owe

Contras:

Bit complicated to use at times, have to contact help quite a bit

GymMaster - all the gym software options and support team you need. All for a very reasonable price!

Comentarios: From day one, GymMaster has been an extremely professional company to work with, and the software has been nothing but positively impactful for my business. The price is so reasonable for what you get as a gym/fitness center, including full time support by email, and they always answer the phone for a support call or question I have.
At the time of the Corona virus mandatory gym closure, GymMaster was one of the first companies to reach out, with a plan/options already in place. I chose the MASS HOLD option they created, and this made things so easy during this hard time. They had quickly came up with a solution to what the gym would need within hours of us having to close the doors. So far this option they set up has been flawless, and has saved me several headaches.
They have been more than fair about invoice payments to them during this time, as I never had to ask, they stepped up and offered plans of assistance to help gyms fight through this tough time.
I will continue to use GymMaster, I have no interest in even finding another Gym Software company or service, this has worked wonderfully for me and I highly recommend you set your gym up with GymMaster.

Puntos a favor:

I found the set-up for GymMaster software to be very easy to integrate with my business, as well as merchant service account. Clear and easy to use instructions, but what I also find extremely helpful is GymMaster staff and support team always available to help. The software is very user friendly, easy to set up basic operations of the business and also to make changes along the way, (signing-up members, changing class times, adding staff, selling online product/services). I also find beneficial that I can set up to print out any type of analytical report. The software easily checks members in by FAB or front desk staff, and the member portal works great for my member to sign-up for classes, book appts. etc on the free member portal app. If I ever need help, again GymMaster support team has always been available to help!

Contras:

Navigating through the backend in the very beginning was a little frustrating at first, as there are a lot of options, and some of the phrasing can be a little confusing until you get used to it. Some tabs and links that can be accessed from several points, which was a bit confusing, but GymMaster staff and support team has always done a great job of helping understand the back end, answer questions and how to adjust settings specific to my business model. I can call GymMaster pretty much at anytime and they will help me make the necessary adjustments, while explaining how to do it myself for the next time. Really helpful and great instructors. They make sure you have all questions answered and things in place before the call ends. Really friendly, helpful support team.

Gym master is amazing!!!!

Comentarios: the software is so good, the support team are really friendly and always willing to help.

Puntos a favor:

I love gymmaster because they will try their best to customise much as they can for your needs. payments are easy, classes are easy to set up.

Contras:

non, i love everything about it, i really cant think of anything

GymMaster is the basis for our entire operation

Comentarios: GymMaster allows us to operate our facility without staff fairly easily with minimal technical experience. Setup was a learning curve we were able to work through with our IT business partner but once we had everything setup we were very impressed at how everything was able to be integrated fairly seamlessly. The app, while still quite glitchy, allows us to monitor what's going on at our 24 hour facility remotely at all times. Our members love being able to use their apps to monitor their memberships and buy products on their own after hours. Tailgating works perfectly and allows us to easily monitor when non-members have entered without prior arrangement or with permission as a dropin with a friend. Being able to unlock the door remotely via the app is also great for when we have visitors or a member has forgotten or having issues with their fob.

Puntos a favor:

It integrates our security, automatic subscription payments, inventory and member app that our members find easy to use and accessible 24 hours a day.

Contras:

Some background features seem to exist that we don't know are on or able to be changed. Some things happen automatically by default that I do wish were default set to off that we don't know are on until some unforseen action happens. As we learn to use it more and more we are able to work through these things but sometimes with updates it seems there are more 'default' options appearing waiting for us to find.

AN EXTRAORDINARY SOFTWARE & PROFESSIONAL CUSTOMER SERVICE TEAM.

Comentarios: Where do I start? My overall experience with the GymMaster system, was daunting at first. I had NO IDEA! However, the Gym Master team have been amazing, their attitude were exceptional by ways of:
1. Helping - Understanding my needs of learning GymMaster.
2. Patience - Giving me the opportunity get better at it and learning from my mistakes.
3. Willingness - to assist after hours, even they have finished work for the day.
4. Follow up - getting back to me regarding an existing Problem.
5. Staff and client recognition - knowing who their clients are and creating Rapport, and building confidence in me to understand GymMaster.
6. Thank you - representatives and some I may have forgotten (sorry) for listening, understanding and offering me guidance to be a GymMaster operator in my business.

Puntos a favor:

The GymMaster software is user friendly with a simple interface that shows everything about a member at first glance. The folders are well labeled and easy to follow prompts and dropdown boxes. The GymMaster is an amazing tracker of clients and bookings, as well as memberships. Every gym should adopt this software for piece of mind.

Contras:

It's not a major thing. I mean, off the record. Time difference calling from AU, NSW at 7pm, and it's 11pm in NZ when they're closed. But, I totally understood, some things cannot be done. I'm a Kiwi myself.

Awesome Club Management Software - especially if you have a 24/7 club

Puntos a favor:

I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo. Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access. Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge. Customer service is great - you are not going to find this level of customer service in many other companies. Integrated billing is easy to use and works great - makes life easy. There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software. The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

Trouble adding members to paysafe

Comentarios: Overall, I love the product. There are some things that I'd like to be easier, but overall, it's a great product and I'm glad I found it.

Puntos a favor:

Most of the features are easy to use with the exception of billing. It keeps track of sessions, who owes me money, and it generates reports which are helpful in making business decisions.

Contras:

Adding members to paysafe is an arduous process which doesn't make me look good in front of customers.

Amazing all around!

Comentarios: The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all.
When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring.
Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call.
I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable.
The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!

Puntos a favor:

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Contras:

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Gym Master is the best available for gym management software!

Comentarios: Fantastic product and customer service!

Puntos a favor:

How easy it is to use and adapt to our needs as we grow.

Contras:

Need to add few more credit card processing companies so rates are more competitive for ones that integrate with the software.

Great software. Amazing customer service.

Comentarios: All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.

Puntos a favor:

When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!