Opiniones de eviivo

Muy buen channel manager

Puntos a favor:

La sincronización con las plataformas, la comodidad la programación de la mensajería, etc

Contras:

Estamos a la espera del asistente de precios.

Buen PMS, servicio pésimo

Puntos a favor:

Relativamente fácil de usar, control bastante elevado de todos los parámetros de tu propiedad

Contras:

El servicio técnico, casi inexistente. Cuenta semanas conseguir que te atiendan

Software util y funcional.

Comentarios: satisfactoria.

Puntos a favor:

funcionalidad y opciones en general para el cambio de tarifas, información visual y agilidad.

Contras:

Tener que crear canales específicos para Airbnb y VRBO. Limitación en el tipo de promociones a realizar. Dificultades y errores cuando se utiliza la web a través del móvil.

Not just a software. Eviivo is a great team , ready to help,just what my small Guest House needs.

Puntos a favor:

Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.

Contras:

I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.

Really pleased with the solution and most importantly the customer service and communication

Comentarios: My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business.

Puntos a favor:

Eviivo covers the majority of our use cases: -Vacation rental reservation with individual home and property calendars -Rate management with multiple seasons for 3+ years (clunky implementation) -Venue calendar management -OTA integration with all major platforms -Quickbooks online integration for payment processing and accounting They are also very open and welcomed my feedback and enhancement requests/suggestions.

Contras:

A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these. -Need centralized inbox within the application to handle all OTA communication and internal direct guest communication -Can’t support group bookings with our vacation home model of unique calendars vs hotel room types -Need calendar to show holidays for ease of rate setting -Need e-sign capability for vacation rental contract agreement and allow attachments with reservations -Need customized cleaning checklist -Need damage communication and billing process beyond the pre-auth for the deposit

7 years of pulling my hair out...

Comentarios: So many growing pains! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us.

Puntos a favor:

Ease of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary.

Contras:

The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports

Amazing Experience

Puntos a favor:

Eviivo has made our lives much easier. We manage over 90 properties in Hocking Hills, Ohio. We have 40+ employees and several of them are managers working in Eviivo everyday. The platform works perfectly for monthly reporting & integrating with all the channels that we need. We couldn't be happier.

Contras:

Integration with Airbnb can be challenging some times. Data isn't pulled through correctly after reservations are made and you are unable to modify these reservations.

Returned to Eviivo because of customer service

Comentarios: [SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service!

Puntos a favor:

I like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.

Contras:

I am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is. I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.

Ease of Use

Comentarios: Pretty good ...I am happy with eviivo suite..just some changes would be so much better. Thanks

Puntos a favor:

I find the most difficult thing about this software is that it is not designed for dummies like me. I have to get help from the Eviivo team and get shown the path. Once I see the path I can follow through, however it is not intuitive. I find uploading photos very cumbersome and the way you have to save them...lengthy. That whole platform needs to be upgraded? I think the whole thing needs to be a bit simpler to use...as mentioned it doesn't jump out at you. I like the price point, availability of help, and the result of the booking system though. Thanks Michele

Contras:

As mentioned above..sorry put the "least" in the paragraph above

Software with a lot of options!!!

Puntos a favor:

I became associated with this software when the previous software company REZOVATIONS sold to Eviivo. The transition was a bit bumpy at first but over time Eviivo has become enjoyable to use. It has a lot of capability with a lot of options. Customer service is sometimes right on with help, other times I struggle to get a solution or a satisfying answer to my question or concern. I would like to see an improvement to the the ability to send email confirmations and correspondence to our customers.

Contras:

I would like to see an improvement to the ability to send email confirmations and correspondence to our customers. It would be nice to be able to preview or edit the email before you send it to your customer. Some times it becomes this software makes it difficult to change the price of a room when you book it.

great over all PMS

Comentarios: There was no PMS in place when I purchased the inn. eviivo has allowed me to run reservations much better than the previous owner.

Puntos a favor:

Very easy to setup and use. Intuitive GUI. Company is always working to add new features.

Contras:

The Group Booking function is a bit clunky to apply discounts or promotions I have to touch each individual room booked, not at a group level, yet I can attribute payment on one to cover all.

Can be questionable

Puntos a favor:

It provides the basic needs of any reservation software system. Being able to record gift certificates is a plus and the overall interface of it is pretty simple to understand and navigate for the most part. You're able to adjust room prices and minimum night stays and the reports aspect of it is decent too. You can customize the colors to differentiate payment statuses which always helps as well as customize and label colored flags to tag specific reservations all on the occupancy map.

Contras:

The system is sluggish and very slow at loading anything. I've logged in from different computers and laptops, but it's not my personal laptop or desktop at work or my friends desktop that is making the system slow, it's the system itself. There is an update always going on and every update so far has not made the system more functional in any way or improved it by any means. I believe at one point that one of their updates had actually made the software worse. I don't like how it saves the same guest information over and over if that particular guest uses an outside third party website to make their reservations. It should be able to recognize the information and pull up that guest. It just makes it difficult to see thousands of names under the Guests Tab if you're wanting to search for a particular guest and it pulls up 10 duplicates of the same person with the same last name of the person you are looking for but with a different first name. That duplicate basically takes up the whole screen making you have to scroll until you find the guest name you're actually looking for.

Wish I had picked another software!

Comentarios: My first season in our accommodation was nothing less than a nightmare. We decided to have Eviivo connect us with Expedia, and something went woefully wrong. We were being shown on the internet as "sold out" for many, many weeks, right during the time people would have been booking for vacations. Internally, Eviivo was unable to correct the problem without disconnecting us from Expedia, then reconnecting us - which took another 2 weeks. Then, wrong rates were posted for a period, and until a correction could be made, we lost another $450! We still have not recovered that loss. We will never recover the bookings that were lost during the time we were being shown as sold out. Additionally, we had people showing up at our B&B, and we hadn't been notified that they were coming, nor did their reservation show up on the diary. Needless to say, it was a very, very stressful season. Support has improved, but we still have money owed to us, a year later.

Puntos a favor:

Not much. It did integrate with my previous system.

Contras:

It is way to complex and way to many layers of complexity for the average person. It des not need to be so complex. All I need is a reservation system to accept online reservations and process payments efficiently. Simple, accurate reports would be helpful when doing taxes.

Very User Friendly

Comentarios: I was using it daily until COVID19 hit. Now I am getting a large amount of cancellations, but I am also blocking my calendar.

Puntos a favor:

my initial training session was very important and over time - it is quite an easy system to use

Contras:

Nothing so far, but I do need to take the time and discover all that Eviivo does.

Robust, Comprehensive Features and Easy To Use

Comentarios: Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors.

Puntos a favor:

Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars.

Contras:

Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive.

Best Customer Service

Comentarios: When I was notified that eviivo would take over Rezovation which I used for 13 years, I was worried. however, all agents of eviivo I came in contact with have performed better than I could have imagined. it is just comforting to know that a team of eviivo has your back . thank you, I love you all.

Puntos a favor:

The easy use was important for me and the continuing of records I had developed by using the software which eviivo took over.

Contras:

nothing, I cannot say any negative word about this product. i am a completly satisfied customer. At 72 i need a lot of support when it comes to software.

Total Disaster of a Reservation Software

Comentarios: Eviivo is an innkeeper's worst nightmare. When we adopted a new, better software and disconnected Eviivo from all of the OTA's, Eviivo had the nerve to charge us THREE MONTHS worth of fees to disconnect, despite the fact that this was not mentioned in any sign-up documents or by any tech support personnel. When we didn't immediately pay the fee, Eviivo maliciously went back into Expedia and reconnected our listing to them causing multiple double-bookings. These folks are bad news. Stay away.

Puntos a favor:

There were no redeeming qualities to this software.

Contras:

This software was difficult to implement and use. Eviivo provided literally NO customer support, and they messed up our listings with OTA's..............erroneous pictures, descriptions, poor quality and size of photos, you name it, they did it wrong. We lost a 6-year, five-star listing on Bed & Breakfast .com along with four years of customer records. The transition from RezOvation to Eviivo cost us time, money, and 10% of our previous year's bookings, and gave us months of stress and worry. These people are incompetent and uncaring about customer needs.

So Glad We Stayed!!!

Comentarios: We are another small property who was left without software when Expedia got rid off RezOvations. Saying that the transition was complete chaos and a nightmare with be a huge understatement. Eviivo was severely overwhelmed by having to migrate thousands of customers in such a short time without properly trained staff in the USA and with a platform foreign to our needs. Prior to the switch I already had lost confidence that Eviivo could offer us a smooth transition. Acting as quickly as I could, I tried to find other platforms and soon after realized how terrible this market is. After probably hundreds of hours researching, I quickly signed a contract with one of the main software companies in the USA. The day before we were supposed to switch over to them, I realized that this company didn't seem much better than Eviivo, so I pulled the plug and cancelled hours prior to the changeover. After a couple of months of headaches and disappointments, we are SO glad that we stayed with Eviivo. The booking engine is probably the best out there (besides one other that's obscenely expensive!) with larger pictures. Eviivo's interface with Google Hotels, Airbnb and the other major OTAs is pretty impressive and simple to use. The interface with the credit card payments, rate management, reporting and diary are pretty impressive. I cannot stress enough how wonderful their customer service is. The "chat" function is even available on Saturdays. We are very, very happy we stayed!!!

Puntos a favor:

Amazing booking engine with larger pictures. Great interface with all the major platforms. Amazing reporting.

Contras:

It was a very difficult start. Training was non-existing other than some videos old and outdated with horrible audio.

Used by the #1 Small Hotel in the World

Comentarios: Our overall experience is that for us, we would have no need for any other product.

Puntos a favor:

We have used eviivo since we started trading in 2010. Back then it was a PC-based product rather than web-based as it is now. Being web-based it has a zero footprint on our hardware, everyone gets the same view of the same data and updates to our room availability, and therefore updates to a potential guest's view and OTA's view of our room availability, are virtually instantaneous. That aspect is a critical feature, as indeed is the availability of access to the eviivo suite itself, and apart from the rare occasion of planned downtime, or a JCB digging through underground BT cables, we have otherwise never suffered a lack of access to the suite. It is also really easy to use (including the App version for mobile access) - certainly for the features we use, as I know there are a ton more of bells and whistles which we could tap into, but being only 7 rooms, the eviivo suite features we use at this price point are just perfect for us.

Contras:

There is nothing for us to dislike. It does what it says on the tin. As for potential improvements, one thing I would really love to see is the ability to build and run bespoke reports. There are lots of canned reports to use, but sometimes there's just that little extra thing you need - but you can always ask their helpdesk

"Less is More"

Comentarios: *80% of the required information, including images of the property and rooms, already lists on the perspective clients website, therefore this is redundant and nonessential.
*Eviivo is merely the reservations booking engine for a company, who already has a website, therefore the format and the content of the entire booking engine should be MUCH more simplistic. The plethora of "bells & whistles" is unnecessary and creates additional input work for the client.
*A considerable amount of the lodging verbiage used for descriptions of the property and rooms is not relevant to businesses located in the USA. The tactic of forcing clients to convert by a specific date is unprofessional conduct on the part of Eviivo. Shutting down a client's current booking engine prematurely, prior to sorting out migration "bugs" and issues, will definitely cause a substantial loss of revenue for the client. In addition, Customer Support should be available during USA business hours, not UK ones; with extended after-hours support available during the initial migration phase, at the very least.

Puntos a favor:

Thus far...nothing. After reading all of the online reviews, I am extremely concerned about loosing business and revenue, by being forced to switch to Eviivo, from Webervations, which I am VERY happy with.

Contras:

*required input of redundant information, which already lists on my business website (pictures & property/room details) *lack of tech support *the current format is not user friendly; needs to be much more simplistic *system does not allow a party of 2 guests to book a larger room (Booking Engine will only display available rooms that match the number of guests) *lack of pricing breakdown for individual dates, when multiple dates are booked *lodging verbiage which is irrelevant to businesses located in the USA

Beware!

Comentarios: Our overall experience was very frustrating, and expensive. We lost business and time. We spent many hours setting up their system, only to never be able to use it.

Puntos a favor:

We were clients of Rezovation, which was purchased by Eviivo Suite. We went through the process of migrating over to Eviivo, so we did go through the training process, downloading the new calendar, etc. The system appeared to be very much like Rezovation, which we found to be an excellent system. If they get their technical problems sorted out, then this might be a very good reservation system in the future.

Contras:

However, our experience was that Eviivo was never able to migrate our data over due to issues with converting currencies to Canadian dollars. They initially kept telling us that it would be corrected very soon. Then they quit responding to our phone calls and emails. During the process the old Rezovation system that they'd left running in the interim also had problems and we often had to take it down off of our website completely. We feel that we definitely lost business during the periods that we didn't have an on line booking system. We called and emailed them numerous times to at least get a progress report and, for at least the last month, they didn't even respond to our calls or answer our emails. We definitely cannot recommend this product for any Canadian companies at this time (we don't know if it's functioning elsewhere).

Will your business benefit from using Eviivo?

Comentarios: Excellent. I can't recommend it enough. As a bit of a technophobe it was a relief to find an online platform which was almost seamless to use. The support provided was excellent. The staff were always polite, patient, efficient and lovely to talk to. I always felt they would go above and beyond.
The awards nights were also great fun and enjoyed meeting the team as well as other accommodation providers.

Puntos a favor:

The booking system was so useful for every aspect of running and promoting our business. It was easy to use and any updates were smoothly integrated.

Contras:

None. I can't fault this system in any way.

Eviivo - a great PMS for managing 2 bedroom room cottages or 100+ room hotels

Comentarios: I chose Eviivo from a shortlist of maybe half a dozen products when I started out three and a half years ago now and I've grown my business on the back of it. The support during the pandemic of 202/21 was exceptional too. And the price has been a constant too, which is really nice. To be honest, I can't imagine being without Eviivo now.

Puntos a favor:

The support. It's second to none. You don't need it often, but when you do it's there for you.

Contras:

To be honest I can't think of any features I don't like about Eviivo. And I rarely think of improvements that could be made to it (although I do sit up and take notice when Eviivo bring out improvments). I suppose I could cite the fact that there isnt a facility within the software where users can suggest improvements (or not one I've found anyway). Also, Eviivo don't have an affiliate scheme which is a pity, otherwise I'd probably be even more pro Eviivo than I am already!

Feedback

Comentarios: The Eviivo university is a great resource as are the master classes. The communication has been excellent. The team works together to resolve our issues. Their accessibility helps resolve issues quickly. They clearly explain the solutions to our problems. The staff of [SENSITIVE CONTENT] have all been clear, thorough and friendly. I have worked with others but mostly with this group. When cases are created we are sure to get notification of the process and or resolution. The continuing improvements have made the suite even easier to use and address issues that I'm sure where flagged by users. The extensive reports page covers everything we need to run our inn. The app has a had time connecting to the server and we cannot use the app to book with a guest while on the phone.

Puntos a favor:

The ease of understanding. User friendly. Comprehensiveness.

Contras:

Integration was bumping due to lack of staffing during merge from Resovations.

The best channel manager

Puntos a favor:

I have always been in a look for a channel manager until I found eviivo. The system is user friendly and the stats in the dashboard help you to track your progress with one click.

Contras:

The old app but it’s now upgraded to new app where you can have multi property and you can do a lot of things while you are not on your laptop.