Opiniones de Convoso

excelente aplicativo

Comentarios: muy buena experiencia en la utilizacion de la herramienta

Puntos a favor:

la funcionalidad, el uso, volumen y buen manejo

Contras:

poco soporte al momento de presentar fallas

Revicion de Convoso

Puntos a favor:

Lo que me gusta de Convoso es lo eficiente que es en comparación con otros sistemas de software que probamos en ese momento.

Contras:

Lo que más no me gusta es que el guión a veces se retrasa.

Great auto-dialer

Puntos a favor:

Never have to wait long, multiple outbound calls are made at once and waiting is never an issue.

Contras:

I honestly can't think of any negatives. It workes perfectly for my needs.

Overall satisfied but needs minor improvement.

Comentarios: Overall it has been a great experience.

Puntos a favor:

Easy to pull up information for my customers. Easy to make, transfers, and conference calls. Overall the features are user friendly.

Contras:

The call backs that I set up for the day, if I don't get to it in time, that call back would be removed that same day, and I have to search through my call history to find that person again. The system should allow you to hold on to your call backs for at least 2 to 3 days, instead of removing it later that same day if I don't get the chance to call or disposition the call.

Convoso review

Comentarios: Over all Convoso has been good to us but lately its has been having a few issues

Puntos a favor:

I like how user friendly Convoso is. The buttons are color coded and are very easy to figure out.

Contras:

How Slow it has been lately. Has also been glitching and freezing up putting us into a forced pause. Making it so we have to be logged out by a supervisor.

Very good option for VOIP calling for any call center!

Puntos a favor:

I like the whisper feature, the way I can track calls and all the other features that are available!

Contras:

It seems to go down sometimes which can be very inconvenient but they get it back up very quickly, theres not a lot of downtime when there are issues.

Convoso is a game changer

Puntos a favor:

Convoso has been a game changer for our team. Their predictive dialer has improved our contact rate and efficiency. The ease and simplicity of their system makes implementation easy and gives our team members quick access to better results. Their team has been with us every step of the way walking us through any questions or roadblocks we have run into with quick solutions. They are friendly and meet with us as often as needed to ensure our success in all aspects of Convoso. Convoso's robust reporting has given us the data and information we have been lacking to give us better lead measures to help our team improve. It gives us the numbers to make us more effective in all we are working towards.

Contras:

It would help us if the reporting was more easily specified for the lead measures we need to see.

The future of call centers!

Puntos a favor:

It makes everything so easy! From taking clients calls, to tracking their information and being able to call them directly back. It's everything you need to be successful all in one place. With the bonus of never having to give clients your personal phone number.

Contras:

Only problem I have sometimes is the quality of the audio. I frequently have issues with echos or static noise during my calls. Or clients just can't hear me at all.

Convoso Survey

Comentarios: I've used it before. once you learn it and get the hang of it, its easy, simple and a good way to make sure you're staying on top of your work.

Puntos a favor:

the ease to use, the way it manages calls, lead, and allows us to set call backs. allows management to set up and change disposition titles when needed. love that it has a voicemail system as well

Contras:

its pretty much micromanagement on a computer. with my bosses now they are amazing and aren't hounding us, but my previous experience i felt convoso made it impossible to be a normal human with needs and was a snitch lol. almost a threat to my job. i feel the experience depends on YOUR management team

Great Product!

Puntos a favor:

I really appreciate how easy it is to use Convoso. As a remote employee I am able to stay engaged with the company I work for. I am able to switch channels quickly from asking management questions so that I may provide great customer service to my customers to engaging my teammates so that we can support each other and motivate each other throughout our work day.

Contras:

I have not had any negative experiences using Convoso.

BEST CALL CENTER TOOL ON THE MARKET

Comentarios: very useful in training on call monitoring & very useful in tracking performance trends and transparency and accountability

Puntos a favor:

very easy and extremely important in maintaining our call flow & great very useful

Contras:

sometimes there are voice issues, but the support tech are very good in solving the issues

Pretty good stuff!

Comentarios: Good. nothing much to complaine about to be honest

Puntos a favor:

the ease of use and seamlessness made it really amazing to use

Contras:

the design could be more aesthetic, but its not a deal breaker

Great product

Puntos a favor:

The reliability it’s doesn’t disappoint I use it daily and I never have to worry about it not working

Contras:

Audio quality is sometimes not where I’d like it to be

Gets The Job Done

Comentarios: Pretty easy to use and find info thats needed, so far I've experienced minimal issued when it comes to calls dropping.

Puntos a favor:

Easy to use the interface is easy to use, easy to track your call history, update dispos and perform call backs just to name a few.

Contras:

No complaints as yet, so far it gestthe job done daily.

CONVOSO REVIEW FROM REPRESENTATIVE PERSPECTIVE

Puntos a favor:

What I like most about Convos is the system is easy to manage. You can make calls and transfer calls and leave messages without having to go through so many steps.

Contras:

The system does not allow you to conference calls

Great phone system

Puntos a favor:

Filtered calls guided calls nice quality calls

Contras:

sometimes customers says that there is alot of static

Convoso is great

Puntos a favor:

Every business should use this feature. It will make the process much smother and manageable.

Contras:

Convoso crashes at times when I am speaking with a client.

daily user of convoso

Puntos a favor:

easy to navigate during the transfer process

Contras:

the automatic kick out when in "restroom"

Convoso is a must have!

Puntos a favor:

Convoso is easy to use and has all the features I crucially need for my business.

Contras:

I can't think of one thing I would change about Convoso.

JEANETTE'S HONEST OPINION

Puntos a favor:

ITS USER FRIENDLY, & GIVES US ACCESS TO CALL RECORDINGS WITHOUT BEING AN ADMIN

Contras:

CRASHES EVERY OTHER DAY, IT'S NOT AVAILABLE THROUGH AN APP

awesome product

Puntos a favor:

the ease of use and how simple the system is to use

Contras:

nothing it is a perfect system it works great

Simple and easy to use

Puntos a favor:

It was easy to use, able to maximise workflow

Contras:

ui isnt the worlds greatest but it doesn't really need to be

easy to use

Puntos a favor:

easy to use and control get straigjt to it.

Contras:

i havent had problems with convoso thus far

Chris Saporito review

Comentarios: would prefer something with higher quality

Puntos a favor:

the ability to change some options on incoming info. but its still a pain and looks dated

Contras:

Call quality goes in and out even with full fiber connections. looks dated

convoso review

Puntos a favor:

easily able to navigate website with little training.

Contras:

quality of calls , call quality is sometimes lacking .