--- description: ¿Qué piensan los usuarios de SMART Service Desk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de SMART Service Desk gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SMART Service Desk - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [SMART Service Desk](/software/100670/smart-service-desk-itsm) # SMART Service Desk Canonical: https://www.capterra.ec/software/100670/smart-service-desk-itsm Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.ec/software/100670/smart-service-desk-itsm?page=2) > Asistencia al cliente, gestión de servicios de TI, administración y cumplimiento de riesgos. Se ofrece un software para ITIL, Objetivos de Control para Información y Tecnologías Relacionadas (COBIT \[Control Objectives for Information and related Technology\]), ISO 20000 e ISO 27001. > > Veredicto: 31 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa SMART Service Desk? Bancos, comercios minoristas, automóviles, bienes de consumo de alta rotación (FMCG \[Fast Moving Consumer Goods\]), universidades, fabricación, farmacia, construcción, bienes raíces, gestión, todas las demás organizaciones del sector privado y gubernamental. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 31 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: SMART Service Desk - **Constitución**: 2012 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Alerts/Escalation - Comunicación multicanal - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de configuración - Gestión de contratos o licencias - Gestión de la base de conocimiento - Macros y modelos de respuestas - Portal de autoservicio - Seguimiento de activos ## Opciones de asistencia - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.ec/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.ec/directory/30008/help-desk/software) - [Software de ITSM](https://www.capterra.ec/directory/30676/itsm/software) ## Alternativas 1. [Freshservice](https://www.capterra.ec/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://www.capterra.ec/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [SysAid](https://www.capterra.ec/software/107225/sysaid) — 4.5/5 (511 reviews) 4. [Caspio](https://www.capterra.ec/software/137206/caspio) — 4.6/5 (249 reviews) 5. [BOSSDesk](https://www.capterra.ec/software/144825/boss-solutions) — 4.6/5 (139 reviews) ## Opiniones ### "Excellent Service Management Software Suitable for IT, HR and Operations Support" — 5.0/5 > **Salma** | *4 de octubre de 2016* | Ingeniería civil | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Easy of use > > **Puntos en contra**: We are waiting for SMART Service Desk to release that application on Oracle Platform, Oracle RDBS is our enterprise database platform, and we prefer to have SMART HelpDesk also on Oracle. Vendor has promised to deliver in Q1 2017 > > We have been using cloud instance of SMART Service Desk for Managing IT and Non IT Incidents and Service Requests for more than 2 years. We have not hesitation to recommend it. As we could not afford servicenow or remedy, we went with SMART Service Desk, for their best price performance ratio. ----- ### "Best value for ITSM software" — 5.0/5 > **Dikhi** | *23 de noviembre de 2020* | Minería y metalurgia | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Cost, flexible service catalog, full-feature > > **Puntos en contra**: A nice-to-have self asset review would be important for my requirement. There is alternate approach to fulfill this approach. ----- ### "We have been using SSD from last 1.5 years. Its been good but we are not fully using the features." — 3.0/5 > **Rashmi** | *26 de septiembre de 2016* > > Our technical support process is complicated hence the tool to support the work is bit complex as well. In whole customizing it to our requirement is the challenge. Few features are yet to work on like auto reporting for which I am still working with vendor. SLA is not properly configured. Without these basic feature Service desk tool is hard to review. I appreciate SSD team support to bring back the feature when we lost it in the Q1. Its our fault I agree. We have together worked for its betterment and we are still working for its successful usage internally. Looking forward to make this a better tool to log all our incidents, SR and change request and track it to meet the SLA. ----- ### "Maintenance Service Request & Resolving" — 5.0/5 > **Amelita** | *4 de junio de 2017* | Educación primaria/secundaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Useful, accessible can be used anywhere as long as you have an internet connection. Options not complicated it's easy to understand so it's easy to create and monitor the service request. It saves time in reporting concern because of no need to talk to maintenance personnel personally. It shows also how/what the maintenance personnel works. The concerns were properly reported and monitored so it was also properly documented and can check the history of the concern. It can generate reports in so many ways. > > **Puntos en contra**: Their is no option or category how it was resolved. The time \& date is not synchronize to the place of the user. > > This is very useful in creating, monitoring, reporting and resolving service request. I suggest that they should develop more option about how it was resolved and also include it a report that can be generated. ----- ### "Great value for organizations looking for Digital Transformation of IT and HR Departments" — 5.0/5 > **Sethi** | *11 de noviembre de 2016* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy of use > > **Puntos en contra**: None i came across, I required some special features, SMART Service Desk Global Support team was able to customize it in just 3 days. > > From the first time I used SMART Service Desk, I was surprised at just how simplicity and ease of use. I am not a programmer and I was able to setup for my Service Desk for in hours. It has code less form creation feature, which lets you create e-forms, which are of great value for organizations looking for Digital Transformation of IT and HR Departments. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.ec/software/100670/smart-service-desk-itsm?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.ec/software/100670/smart-service-desk-itsm) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados