Glasscubes

Glasscubes Intranet/CRM - What a find

Comentarios: Our experience with Glasscubes has been an extremely positive one since the moment I first spoke to Craig. He conducted two online presentations, which having sold software for 18 years, I think are some of the best I have had. Clear, concise, informative, in plain english and no hard sell (just let the product do the work for him!). The implementation and on-boarding process is both intuitive and straight forward with lots of support both from the team and from online content, which is excellent. Nothing is too much trouble for our primary contacts. Pound for pound, Glasscubes exceeds expectation and I can only imagine will get better and better. Yes there are improvements that can be made but their 'vote for new functionality' that clients can access will enable them to prioritise and gauge what to do next. We are a team of 13 and the overwhelming feedback has been really positive from the whole company and has made us far more collaborative, centralising all our work and creating a focal point for our company. I very much look forward to working with Glasscubes for many years to come and if they maintain their standards, they will become a real force in this market and a natural choice for small SMEs.

Puntos a favor:

- Easy of use - Breadth of Functionality - Amazing support - Great supporting documentation - Cross platform and device availability

Contras:

- would like to see smoother integration with MS Office suite (both on PC and Mac). I appreciate refinements to this process are ongoing. Working on a Mac, it this is slightly clunky but really not a deal breaker in anyway.

In house marketing production, made simpler.

Comentarios: The problem of solving a one stop shop for each specific job/campaign and associated assets for a wider marketing team. Glasscubes worked well for us. It was important that the right people could see the right task and files for the right brief.

Puntos a favor:

Ease of use across multi-channel marketing teams. One simple place to manage and track campaign work.

Contras:

The missing function would be for there to be an option where you can choose to download all files from a job rather than having to download them individually.

Cheap and cheerful collaboration

Puntos a favor:

Ease of set-up and simple cost model. Sharing documents with suppliers is non chargeable license. Fast on boarding

Contras:

Poor versioning, real basic desktop UI, poor integration with mobile platforms

Review of the system/product after 7 years of usage

Comentarios: Good product, 100% reliability and resilience in my experience and can't recall any downtime except for planned overnight downtime that did not interfere with our operation

Puntos a favor:

This is an honest & genuine review after many years of experience with the system/product & I would highly recommend it. I have been using & administering the system for over 7 years and have not had any glitches or downtime at all. The responses to queries and issues from the team is rapid and problems are resolved quickly. They are also open to additional features and development.

Contras:

We have had to come to an understanding with the finance people of GlassCubes that in NHS we take a while to pay our invoices and sometimes can't react quick enough to pay them due to internal processes

Staying organised with GlassCubes

Comentarios: A little daunting at first because of it's scale, we've been using GC for a couple of years now and it's a really powerful and helpful business tool.

Puntos a favor:

Love how GlassCubes helps to organise resources, chats and different working groups, no matter how large our community gets.

Contras:

Finding the right levels for personal notifications is very fiddly. And the lack of direct chat functionality is also quite restrictive meaning we sometimes have to take conversations out of GlassCubes when we'd ideally like to keep them in.