--- description: ¿Qué piensan los usuarios de LiveAgent? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de LiveAgent gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.ec/software/102188/liveagent Page: 1 / 71\ Siguiente: [Next page](https://www.capterra.ec/software/102188/liveagent?page=2) > Una buena atención al cliente comienza con un mejor software para el centro de ayuda. Gana más clientes al brindar una excelente atención al cliente con LiveAgent. > > Verdict: Rated **4.7/5** by 1749 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa LiveAgent? Amplia gama de pequeñas y medianas empresas en los sectores de eCommerce, telecomunicaciones, seguros, SaaS, startups y corporaciones. El cliente objetivo es todo aquel que comprende la importancia de la atención al cliente. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.7/5** | 1749 Opiniones | | Facilidad de uso | 4.6/5 | Based on overall reviews | | Asistencia al cliente | 4.7/5 | Based on overall reviews | | Relación calidad-precio | 4.6/5 | Based on overall reviews | | Funciones | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **Precio inicial**: $15,00 - **Modelo de precios**: (Prueba gratis) - **Detalles de precios**: Gratis: $0/agent/mes – Small: $15/agente/mes – Medium: $29/agente/mes – Large: $49/agente/mes – Enterprise: $69/agente/mes - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web, Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Available Countries**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice and 204 more ## Funciones - Acceso móvil - Automated Attendant - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat y mensajería - Chatbot - Colaboración entre varios usuarios - Comunicación multicanal - Contratación de personal - Control/Acceso remoto - Creación de informes de llamadas - Creación de informes/análisis - Distribución automática de llamadas - Encuestas y comentarios - Enrutamiento automatizado - Formularios personalizables - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de clientes potenciales - Gestión de comentarios - Gestión de contactos - Gestión de datos del cliente - Gestión de encuestas y sondeos - Gestión de incidentes - Gestión de la base de conocimiento - Gestión de la calidad - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de tareas - Gestión del conocimiento - Grabación - Grabación de llamadas - Historial de cliente - Historial de transcripciones/chat - Interfaz de agentes - Mensaje de voz - Métricas de rendimiento - PBX - Portal de clientes - Procesamiento de lenguaje natural - Recopilación de datos multicanal - Registro de llamadas - Segmentación de clientes - Seguimiento de la participación - Seguimiento de problemas - Seguimiento de retenciones - Seguimiento/Análisis de uso - Software de asistencia remota - Supervisión de llamadas - Uso compartido de la pantalla ... and 82 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.capterra.ec/directory/22/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.capterra.ec/directory/22/customer-service/software) - [Software de help desk](https://www.capterra.ec/directory/30008/help-desk/software) - [Software de chat en directo](https://www.capterra.ec/directory/30797/live-chat/software) - [Software para call center](https://www.capterra.ec/directory/30007/call-center/software) - [Software de service desk](https://www.capterra.ec/directory/31027/service-desk/software) ## Alternativas 1. 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[Freshdesk](https://www.capterra.ec/software/124981/freshdesk) — 4.5/5 (3397 reviews) ## Opiniones ### "excelente plataforma" — 4.0/5 > **Felipe** | *12 de junio de 2025* | Telecomunicaciones | Recommendation rating: 9.0/10 > > **Puntos a favor**: su facilidad de maniobrar la plataforma su facilidad de registro para los clientes su facilidad de diseño en la plataforma > > **Puntos en contra**: que no se pude quitar la publicidad de la pagina que hay pocas plantillas para diseñar la plataforma > > que esta super excelente para el registro de mis clientes super facil de adaptarse en la plataforma.. ----- ### "Best software for customer support management" — 5.0/5 > **Shivam** | *27 de enero de 2026* | Marketing y publicidad | Recommendation rating: 9.0/10 > > **Puntos a favor**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. > > **Puntos en contra**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. > > Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. ----- ### "An effective and reliable Helpdesk solution that made our customer support more simplified." — 5.0/5 > **Ishant** | *15 de octubre de 2025* | Software informático | Recommendation rating: 10.0/10 > > **Puntos a favor**: The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. > > **Puntos en contra**: Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. > > The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 de marzo de 2025* | Formación profesional y coaching | Recommendation rating: 8.0/10 > > **Puntos a favor**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Puntos en contra**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "Turning Customer Chaos into Clarity" — 5.0/5 > **Susan** | *11 de enero de 2026* | Entretenimiento | Recommendation rating: 9.0/10 > > **Puntos a favor**: I liked that LiveAgent keeps all customer messages in one place, making it easy to reply quickly. It’s simple to use and helps manage support without stress. > > **Puntos en contra**: It can be a bit confusing at first because of all the options, so it takes some time to get used to. > > my experience with LiveAgent has been good. Once I got used to it, it became a really helpful tool for handling customer support smoothly. ----- Page: 1 / 71\ Siguiente: [Next page](https://www.capterra.ec/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.ec/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data