---
description: ¿Qué piensan los usuarios de LogMeIn Resolve? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de LogMeIn Resolve gracias a Capterra Ecuador.
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title: LogMeIn Resolve - Opiniones, precios y características - Capterra Ecuador 2026
---

Breadcrumb: [Inicio](/) > [Software de ciberseguridad](/directory/31037/cybersecurity/software) > [LogMeIn Resolve](/software/1026169/goto-resolve)

# LogMeIn Resolve

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> GoTo Resolve is an all-in-one IT support software built for today's SMBs.
> 
> Verdict: Rated **4.4/5** by 213 users. Top-rated for **Probabilidad de recomendación**.

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## Quick Stats & Ratings

| Metric | Calificación | Detail |
| **En general** | **4.4/5** | 213 Opiniones |
| Facilidad de uso | 4.5/5 | Based on overall reviews |
| Asistencia al cliente | 4.2/5 | Based on overall reviews |
| Relación calidad-precio | 4.3/5 | Based on overall reviews |
| Funciones | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: GoTo
- **Ubicación**: Orem, EE. UU.
- **Founded**: 2003

## Commercial Context

- **Precio inicial**: $29,00
- **Modelo de precios**:  (Prueba gratis)
- **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: inglés
- **Available Countries**: Alemania, Australia, Canadá, España, Estados Unidos, Filipinas, Francia, India, Irlanda, Italia, Malasia, Nueva Zelanda, Reino Unido, Singapur

## Funciones

- Acceso desatendido
- Alertas y notificaciones
- Alerts/Escalation
- Auditoría de problemas
- Chat en tiempo real
- Chat en tiempo real dirigido a consumidores
- Control/Acceso remoto
- Controles o permisos de acceso
- Copia de seguridad y recuperación
- Creación de informes para TI
- Creación de informes y estadísticas
- Creación de informes/análisis
- Creación de marca personalizable
- Gestión de aplicaciones
- Gestión de asignaciones
- Gestión de configuración
- Gestión de datos
- Gestión de implementación
- Gestión de inventarios
- Gestión de la conformidad
- Gestión de parches
- Gestión de políticas
- Gestión de problemas
- Gestión de problemas
- Gestión de puntos de terminación
- Gestión de seguridad
- Gestión de software
- Gestión de tareas
- Gestión de tickets
- Gestión de tickets de soporte
- Herramientas de colaboración
- Monitorización y gestión remota
- Panel de actividades
- Panel de comunicaciones
- Para MSPs (Proveedores de servicios gestionados)
- Priorización
- Real-Time Notifications
- Reconocimiento automático de usuario/dispositivo
- Resolución de problemas
- Seguimiento de activos de TI
- Seguimiento de problemas
- Software de asistencia remota
- Supervisión de actividades
- Transferencia de archivos
- Uso compartido de la pantalla

## Integrations (4 total)

- ConnectWise PSA
- Microsoft Teams
- ServiceNow IT Service Management
- Zendesk Sunshine

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Software de ciberseguridad](https://www.capterra.ec/directory/31037/cybersecurity/software)

## Categorías relacionadas

- [Software de ciberseguridad](https://www.capterra.ec/directory/31037/cybersecurity/software)
- [Sistemas de seguridad informática](https://www.capterra.ec/directory/30228/anti-virus/software)
- [Software de gestión de dispositivos móviles](https://www.capterra.ec/directory/30584/mobile-device-management/software)
- [Software de ITSM](https://www.capterra.ec/directory/30676/itsm/software)
- [Software de escritorio remoto](https://www.capterra.ec/directory/31955/remote-desktop/software)

## Alternativas

1. [Zendesk Suite](https://www.capterra.ec/software/164283/zendesk) — 4.4/5 (4066 reviews)
2. [Freshdesk](https://www.capterra.ec/software/124981/freshdesk) — 4.5/5 (3397 reviews)
3. [Milvus](https://www.capterra.ec/software/202528/milvus) — 4.8/5 (298 reviews)
4. [Supremo Remote Desktop](https://www.capterra.ec/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews)
5. [LiveAgent](https://www.capterra.ec/software/102188/liveagent) — 4.7/5 (1749 reviews)

## Opiniones

### "Good RMM for the price" — 4.0/5

> **Topher** | *10 de diciembre de 2025* | Marketing y publicidad | Recommendation rating: 7.0/10
> 
> **Puntos a favor**: Quick and easy setup to start receiving help desk tickets and provide remote support. Includes remote scripting, device inventory, and SSO.
> 
> **Puntos en contra**: Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades. Asset inventory is being actively developed but still needs some polishing in regards to managing duplicate entries.
> 
> As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option.

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### "Romote access software by GoTo" — 5.0/5

> **Azizah** | *11 de septiembre de 2022* | Telecomunicaciones | Recommendation rating: 10.0/10
> 
> **Puntos a favor**: GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance.
> 
> **Puntos en contra**: Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software.

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### "Logmein Resolve Review" — 3.0/5

> **Tonia** | *6 de mayo de 2025* | Gestión de organizaciones sin ánimo de lucro | Recommendation rating: 8.0/10
> 
> **Puntos a favor**: Logmein Resolve offers Quick remote access to assist customers in real time
> 
> **Puntos en contra**: It often resolves to websites outside of the US and is blocked by the system
> 
> Logmein Resolve is good tool for quick remote access into a customer's PC but often the site will not load due to the links resolving to the EU.

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### "Extremely user friendly" — 4.0/5

> **Raj** | *30 de abril de 2025* | Seguridad informática y de redes | Recommendation rating: 9.0/10
> 
> **Puntos a favor**: It's intuitive interface and robust file transfers are impressive making it easy to use even for novices.
> 
> **Puntos en contra**: Sometimes there are billing issues by including unforeseen charges.  The price could be a bit cheaper.
> 
> It's an excellent cloud based RMM tool making monitoring and remedial actions very fast and simple.

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### "Great tech tool for assisting clients and staff" — 5.0/5

> **Josh** | *22 de mayo de 2025* | Servicios jurídicos | Recommendation rating: 9.0/10
> 
> **Puntos a favor**: Very convenient tool to assist clients and staff with PC and device issues and critical updates remotely
> 
> **Puntos en contra**: Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over.

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## Links

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