--- description: ¿Qué piensan los usuarios de Deskero? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Deskero gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Deskero - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [Deskero](/software/131179/deskero) # Deskero Canonical: https://www.capterra.ec/software/131179/deskero Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.ec/software/131179/deskero?page=2) > Deskero es un software basado en la nube que ofrece herramientas simples pero efectivas para integrar solicitudes provenientes de diferentes canales. > > Veredicto: 112 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Deskero? Deskero está dirigido a cualquier tipo de negocio que quiera involucrar a los clientes de una manera más personal y significativa, al mismo tiempo que cuenta con un fuerte sistema de emisión de solicitudes de atención de los clientes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 112 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Deskero - **Constitución**: 2012 ## Contexto comercial - **Precio inicial**: $9,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, español, francés, inglés, italiano, portugués, ruso, árabe - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Italia, Japón, México, Reino Unido ## Funciones - Alerts/Escalation - Base de datos de clientes - CRM - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de tickets de soporte - Gestión de usuarios - Herramientas de colaboración - Macros y modelos de respuestas - Modelos personalizables - Panel de actividades - Portal de autoservicio - Priorización - Third-Party Integrations - Varios idiomas ## Integraciones (en total: 7) - Adobe Commerce - Gmail - Meta for Business - Twitter/X - WordPress - Zapier - Zendesk Sell ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.ec/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.ec/directory/30008/help-desk/software) - [Software de servicio al cliente](https://www.capterra.ec/directory/22/customer-service/software) - [Software de base de conocimientos](https://www.capterra.ec/directory/32454/knowledge-base/software) - [IT Ticketing Systems Software](https://www.capterra.ec/directory/32623/it-ticketing-systems-software/software) ## Alternativas 1. [LiveAgent](https://www.capterra.ec/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [Zendesk Suite](https://www.capterra.ec/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Bitrix24](https://www.capterra.ec/software/113540/bitrix24) — 4.2/5 (986 reviews) 4. [Salesforce Service Cloud](https://www.capterra.ec/software/136189/salesforce) — 4.5/5 (823 reviews) 5. [TeamSupport](https://www.capterra.ec/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Opiniones ### "Used for client support email ticketing help desk" — 4.0/5 > **Mark** | *12 de septiembre de 2016* | Contabilidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great > > **Puntos en contra**: None really, we are on the entry package with a few agents and it has been working well for the last few months. > > We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. ----- ### "Simple, complete, scalable and customizable with API" — 5.0/5 > **Andrea** | *19 de agosto de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers. > > **Puntos en contra**: The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages. > > We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied. ----- ### "Good but not cheap" — 3.0/5 > **Usuario verificado** | *5 de febrero de 2018* | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems > > **Puntos en contra**: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione... ----- ### "Easy process to onboard ticketing system for our clients" — 5.0/5 > **Marc** | *5 de febrero de 2020* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Clean and easy to understand / use interface. Support and implementation went smooth and well documented. > > **Puntos en contra**: We are french based company (Quebec) and the french language pack needs a bit of update. > > We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team. ----- ### "Deskero allows you to measure I.T., so that you can manage it." — 5.0/5 > **Ray** | *20 de julio de 2017* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Overall, I've had a great experience implementing Deskero as our help desk \& I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly \& efficiently. > > **Puntos en contra**: A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.ec/software/131179/deskero?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.ec/software/131179/deskero) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados