--- description: ¿Qué piensan los usuarios de Front? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Front gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Front - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software de correo electrónico](/directory/30553/email-management/software) > [Front](/software/132901/front) # Front Canonical: https://www.capterra.ec/software/132901/front Page: 1 / 13\ Siguiente: [Next page](https://www.capterra.ec/software/132901/front?page=2) > Front es la primera bandeja de entrada compartida que ayuda a los equipos a colaborar en cada correo electrónico con mayor transparencia, responsabilidad y eficiencia. > > Verdict: Rated **4.5/5** by 285 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Front? Cualquier equipo que confía en el correo electrónico para realizar el trabajo tanto interna como externamente. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.5/5** | 285 Opiniones | | Facilidad de uso | 4.5/5 | Based on overall reviews | | Asistencia al cliente | 4.4/5 | Based on overall reviews | | Relación calidad-precio | 4.1/5 | Based on overall reviews | | Funciones | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Front - **Ubicación**: San Francisco, EE. UU. - **Founded**: 2013 ## Commercial Context - **Precio inicial**: $25,00 - **Modelo de precios**: (Prueba gratis) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Available Countries**: Alemania, Australia, Austria, Brasil, Bélgica, Canadá, China, Dinamarca, España, Estados Unidos, Estonia, Finlandia, Francia, Grecia, India, Irlanda, Italia, Japón, Luxemburgo, Macedonia del Norte and 11 more ## Funciones - Acceso móvil - Alertas y notificaciones - Análisis visual - Archivos de audio y vídeo bidireccionales - Arrastrar y soltar - Automatización de procesos empresariales - Autoresponders - Base de datos de empleados - CRM - Chat de vídeo - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat y mensajería - Chatbot - Colaboración entre varios usuarios - Comunicación multicanal - Configuración de flujos de trabajo - Contratación de personal - Directorio de empleados - Encuestas y comentarios - Enrutamiento automatizado - Enrutamiento de llamadas - Gestión de bandeja de entrada - Gestión de calendarios - Gestión de centros de atención telefónica - Gestión de comentarios - Gestión de contactos - Gestión de correo electrónico - Gestión de equipo - Gestión de la base de conocimiento - Gestión de la calidad - Gestión de la comunicación - Gestión de notas - Gestión de reuniones - Gestión de tareas - Gestión del rendimiento - Herramientas de colaboración - Historial de cliente - Historial de transcripciones/chat - Integración de telefonía informática - Mensajería SMS - Métricas de rendimiento - Participación del cliente - Recopilación de datos multicanal - Seguimiento de la participación - Seguimiento de problemas - Seguimiento/Análisis de uso - Software de asistencia remota - Videoconferencia ... and 53 more features ## Integrations (94 total) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... and 79 more integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de correo electrónico](https://www.capterra.ec/directory/30553/email-management/software) ## Categorías relacionadas - [Software de correo electrónico](https://www.capterra.ec/directory/30553/email-management/software) - [Herramientas de colaboración](https://www.capterra.ec/directory/15/collaboration/software) - [Software de servicio al cliente](https://www.capterra.ec/directory/22/customer-service/software) - [Software de help desk](https://www.capterra.ec/directory/30008/help-desk/software) - [Herramientas para trabajar en equipo](https://www.capterra.ec/directory/31033/team-communication/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.ec/software/61368/salesforce) — 4.4/5 (18761 reviews) 2. [Zendesk Suite](https://www.capterra.ec/software/164283/zendesk) — 4.4/5 (4066 reviews) 3. [LiveChat](https://www.capterra.ec/software/62194/livechat) — 4.6/5 (1708 reviews) 4. [LiveAgent](https://www.capterra.ec/software/102188/liveagent) — 4.7/5 (1749 reviews) 5. [Freshdesk](https://www.capterra.ec/software/124981/freshdesk) — 4.5/5 (3397 reviews) ## Opiniones ### "Never bcc internally again" — 5.0/5 > **Arjun** | *26 de diciembre de 2023* | Software informático | Recommendation rating: 10.0/10 > > **Puntos a favor**: The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too. > > **Puntos en contra**: Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now. > > Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time. ----- ### "Great to use, not so fun if you leave" — 4.0/5 > **Matt** | *19 de marzo de 2025* | Software informático | Recommendation rating: 5.0/10 > > **Puntos a favor**: Front felt complete and allowed for me to access all channels in one inbox saving so much time > > **Puntos en contra**: What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform > > Front is great to use but unfortunately if you ever decide to leave, well there’s a lot of tidying up to do\! ----- ### "Outlook sync is one-way only. Made Front unusable for our team." — 1.0/5 > **Grey** | *3 de febrero de 2026* | Maquinaria | Recommendation rating: 0.0/10 > > **Puntos a favor**: The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. > > **Puntos en contra**: The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. > > Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. ----- ### "Front changes the game" — 5.0/5 > **Julie** | *29 de diciembre de 2025* | Comercio minorista | Recommendation rating: 10.0/10 > > **Puntos a favor**: I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. > > **Puntos en contra**: Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. > > My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. ----- ### "Front is a 10/10" — 5.0/5 > **Dennis** | *23 de julio de 2025* | Hospital y atención sanitaria | Recommendation rating: 10.0/10 > > **Puntos a favor**: Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. > > **Puntos en contra**: I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. > > My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. ----- Page: 1 / 13\ Siguiente: [Next page](https://www.capterra.ec/software/132901/front?page=2) ## Links - [View on Capterra](https://www.capterra.ec/software/132901/front) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data