--- description: ¿Qué piensan los usuarios de Act!? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Act! gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Act! - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software CRM](/directory/2/customer-relationship-management/software) > [Act\!](/software/133171/act) # Act\! Canonical: https://www.capterra.ec/software/133171/act Página: 1 de 38\ Siguiente: [Página siguiente](https://www.capterra.ec/software/133171/act?page=2) > Act\! incluye gestión dinámica de ventas y una potente automatización de marketing. Es el paquete definitivo de herramientas para pymes. > > Veredicto: 923 usuarios lo han valorado con **3.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Act\!? Act\! es un software de CRM y automatización de marketing para pymes que quieren crecer. A diferencia de otras ofertas, Act\! es la única plataforma probada que se adapta perfectamente a tu negocio. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.9/5** | 923 Opiniones | | Facilidad de uso | 3.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.9/5 | Basado en las opiniones generales | | Funciones | 3.9/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Act\! - **Ubicación**: Scottsdale, EE. UU. - **Constitución**: 1987 ## Contexto comercial - **Precio inicial**: $30,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000 - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, francés, inglés, neerlandés - **Países disponibles**: Alemania, Australia, Bélgica, Estados Unidos, Francia, Nueva Zelanda, Países Bajos, Reino Unido, Sudáfrica, Suiza ## Funciones - Acceso móvil - Alertas y notificaciones - Almacenamiento de documentos - Análisis de campañas - Automatización de marketing - Base de datos de clientes - Base de datos de contactos - Búsqueda/filtro - Campañas de goteo - Comentarios/notas - Comunicación multicanal - Contactos compartidos - Creación de informes y estadísticas - Creación de informes/análisis - Cualificación de leads - Gestión de actividad de ventas - Gestión de calendarios - Gestión de campañas - Gestión de clientes potenciales - Gestión de contactos - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de modelos - Gestión de oportunidades - Gestión de seguros - Gestión de tareas - Gestión del pipeline - Gestión del pipeline de ventas - Herramientas de colaboración - Importación y exportación de datos - Informes personalizables - Integración de redes sociales - Marketing multicanal - Marketing por correo electrónico - Marketing social - Métricas de rendimiento - Panel de actividades - Para el sector de los seguros - Presupuestos y estimaciones - Previsión de ventas - Procesamiento de lotes - Programación de citas - Páginas de aterrizaje y formularios web - ROI Tracking - Segmentación - Seguimiento de interacciones - Seguimiento de visitantes de la web - Seguridad de datos - Sistema de calendarios o recordatorios - Third-Party Integrations … y 4 características más ## Integraciones (en total: 24) - BigCommerce - Dropbox - Ecwid - Eventbrite - FreshBooks - Freshdesk - Google Contacts - Google Workspace - Instagram - LinkedIn for Business - Meta for Business - Microsoft 365 - Microsoft Outlook - QuickBooks Online - Shopify … y 9 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software CRM](https://www.capterra.ec/directory/2/customer-relationship-management/software) ## Categorías relacionadas - [Software CRM](https://www.capterra.ec/directory/2/customer-relationship-management/software) - [Herramientas de automatización de marketing](https://www.capterra.ec/directory/6/marketing-automation/software) - [Sistemas automatizados de ventas](https://www.capterra.ec/directory/12/sales-force-automation/software) - [Software de servicio al cliente](https://www.capterra.ec/directory/22/customer-service/software) - [Software de gestión de contactos](https://www.capterra.ec/directory/30016/contact-management/software) ## Alternativas 1. [Bigin by Zoho CRM](https://www.capterra.ec/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.ec/software/61368/salesforce) — 4.4/5 (18791 reviews) 3. [HubSpot CRM](https://www.capterra.ec/software/152373/hubspot-crm) — 4.5/5 (4471 reviews) 4. [Zoho CRM](https://www.capterra.ec/software/155928/zoho-crm) — 4.3/5 (6983 reviews) 5. [Dynamics 365](https://www.capterra.ec/software/157279/dynamics-365) — 4.4/5 (5834 reviews) ## Opiniones ### "ACT Works for this Sales Guy" — 5.0/5 > **Marc** | *28 de diciembre de 2024* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The CRM is a good but it is great as a tool to send personalized emails and letters to groups of people. > > **Puntos en contra**: It takes up a lot of memory and with a low gig computer can be an issue. > > I have used it for over 25 years and I find it invaluable. ----- ### "It's the best program around\!\!Would highly recommend" — 5.0/5 > **Maria** | *9 de junio de 2026* | Servicios para instalaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I used this program in my last job. I did customer services and marketing. All the features it has was the best the follow up calls. Categories that we used to make sure no call was ever missed or an opportunity. Now I have this for my own company. I'm excited for the future. And you program is the best. I recommended it to many people. > > **Puntos en contra**: The things that I find that would be a downside are one the price. Maybe if there was a way of using the product by paying a monthly payment. > > Your company was helpful in every aspect the sales department. And helping my IT guy as we set up our computer. ----- ### "As an expereience CRM user, I would not reccomend this software" — 2.0/5 > **Lydia** | *6 de mayo de 2026* | Sector textil | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: We recently took over the family business, and if we didn't have 34 years on relevent data we wouldn't stick with this CRM. Hvaing used Salesforce, Hubspot, and other internal private CRM's I have to say it is the most inferior and non-user friendly one I have encountered. > > **Puntos en contra**: Static non-movable notes section. Formatting issues with the notes section, and constant glitching. Inability to copy and paste from preview. Weird organization method for contacts and company. Customer Success department is good, however having them in an overseas timezone when the 7th largest world economy is in California is very invonvienient time zone issue. Their overseas I.T. department has abolsutely no idea what they are doing. They were 15 minutes late for a ticketed scheduled meeting, and wouldn't have shown up if we didn't call them. They then hung up on our internal I.T. guy when they got confused, and then lied about it in the log notes; saying "he asked to put us on hold and never came back." I verified this later in another call. > > Very poor. I am giving 2 stars instead of 1 because the customer success department is decent. As mentioned, if there weren't 34 years of company data in the notes field (which is not something you can migrate to another software) I would not use this CRM. ----- ### "30 Years of Excellence: A CRM Relationship That Has Delivered Unmatched Value, Service, and Reliability" — 5.0/5 > **Dan** | *1 de mayo de 2026* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: For nearly 30 years, ACT\! has been one of the most valuable business relationships I’ve had—including compared to my banking partners. Very few companies today deliver this level of long-term value, service, and reliability. What stands out most is their exceptional customer support and continuous software improvement. In an era where many major companies charge significantly more for limited online-only service, ACT\! provides direct, high-level technical support from experienced senior technicians and engineers who genuinely stay with you until problems are fully resolved. Whether it’s recovering critical data or troubleshooting complex system issues, their team consistently delivers. ACT\! has remained an essential part of my business infrastructure because they combine affordability, powerful CRM functionality, and unmatched support better than virtually anyone else in the industry. > > **Puntos en contra**: If I had to identify one drawback, it would be that the software can occasionally be a bit finicky—particularly with things like Outlook integration needing to be reset or reconfigured from time to time. That said, this is rarely a serious issue because ACT\!’s support team can typically remote in and resolve it within minutes. My only real criticism would be the occasional communication challenges that can come with offshore support teams. In a global business environment, that’s simply part of modern customer service, and it’s a small tradeoff considering the outstanding level of technical support ACT\! provides at its price point. Ultimately, any minor frustrations are heavily outweighed by the company’s value, responsiveness, and commitment to keeping clients operational. > > My overall experience with ACT\! has been nothing short of exceptional. As of 2026, this represents a 29-year business relationship—one of the longest and most important professional relationships I have, including compared to many major service providers and financial institutions. I began using ACT\! when my business was in its earlier stages, paying roughly $99, and over the decades I’ve watched both my company and ACT\! evolve together. Today, even at a significantly higher investment, it remains worth every penny. Few companies can honestly claim to have delivered this level of consistent value, adaptability, and service over nearly three decades. What has kept me loyal is simple: unmatched customer support, dependable software, and continuous improvement. Their technical teams have repeatedly demonstrated an extraordinary willingness to solve problems completely—whether it involves troubleshooting, Outlook integration issues, or even recovering critical data. Their willingness to stay engaged until the issue is resolved provides a level of confidence that is increasingly rare in today’s software world. Like any long-term software platform, there are occasional technical hiccups, and at times communication with offshore support can require a little additional patience. However, these are minor considerations when weighed against the incredible affordability, depth of functionality, and level of service ACT\! consistently delivers. ACT\! is far more than just a CRM to my business—it has been a foundational operational tool for nearly 30 years. Their combination of value, reliability, and customer commitment is extraordinarily difficult to find, and I fully expect to remain a client for as long as I am in business. ----- ### "Works Well" — 5.0/5 > **Karen** | *29 de mayo de 2026* | Muebles | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is a fairly easy to use system and customer assistance is great. It works well for what we need at our business. > > **Puntos en contra**: For us, we use some of the systems they set in place in a different way and sometimes it can be hard to work around the presets for the systems. We have worked with customer support to make the system work better for us. > > They are always friendly and helpful and the system work well for tracking the information we need access to. ----- Página: 1 de 38\ Siguiente: [Página siguiente](https://www.capterra.ec/software/133171/act?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.ec/software/133171/act) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados