FareHarbor

El mejor sistema de reservas

Puntos a favor:

Me gusta mucho como te ayuda fareharbor en todo y organiza los productos con todos los detalles y como lo implementan a tu página.

Contras:

No tengo ninguna queja esta plataforma es perfecta..

Nefasta atención a la empresa y peor gestion de los fondos

Comentarios: Horrible, nada recomendable.

Puntos a favor:

Me gustaba el servicio de gestion de reservas, hasta que hay que devolver dinero a un cliente, entonces es cuando vienen los problemas. Nefasto sistema de atención a la empresa. Farehabour decide lo que le devuelve y a quien, y se toma la libertad de retirar dinero libremente de tu bolsa.

Contras:

Nos han retirado dinero de nuestro fondo sin consultarnos, no nos lo devuelven y no hay forma de hablar con ningun responsable. Centralita en la que cada vez te atiende una persona. Para devolver dinero a cliente es una odisea, no hay forma de hacerle llegar los fondos. Un sistema que se supone que te ahorra tiempo y llevo mas de un mes para gestionar estas dos incidencias. Resultado, han desaparecido 400€ de MI fondo.

Extremadamente dificil de superar!

Comentarios: Me esta quitando MUCHO peso de los hombros; es de fácil acceso para que los clientes puedan hacer sus reservaciones; buena atención del personal cuando hay algún problema técnico, siempre dispuestos a ayudar hasta que el problema este resuelto.

Puntos a favor:

Varias cosas me gustan: La transparencia, seguridad bancaria tanto como para nuestros clientes como para nosotros. Fácil de utilizar y muchas opciones que agilizan los procesos desde que comienzas una reserva. Accesibilidad con los técnicos a la hora de solicitar ayuda.

Contras:

Las actualizaciones, y noticias, nos gustaría recibirlas en videos en nuestro idioma principal (español) para poder entender mejor.

Muy útil para negocios turísticos

Puntos a favor:

Me gusta Fareharbor porque los clientes pueden ver la disponibilidad de actividades de manera fácil, y reservarlas sin tener que llamarnos. Igual para los nuevos empleados (incluso yo cuando recién empecé), es muy fácil empezar a usarlo.

Contras:

No sé porque tenemos que ingresar el zip code cuando hacemos pagos en Fareharbor— me parece innecesario.

Negocios y ventas

Puntos a favor:

que se hace un conteo de cuanto se gana por el servicio prestado

Contras:

no todos conocen, no tengo mucha queja actualmente

Excellent service and product

Comentarios: Overall, I really like Fareharbor - I like the way it looks when people book.

Puntos a favor:

The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Contras:

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Seamless offline to online inventory management

Comentarios: Saves time, improve overall efficiency and customer satisfaction.

Puntos a favor:

There are very useful features for every booking and reservations website. Customers can make reservations directly from our site. Its swift integration enables any website to become multilingual providing customers with a variety of payment and communication options.

Contras:

Satisfying. I have experienced the best all along.

All in One Booking / POS System

Puntos a favor:

FareHarbor's user-friendly interface makes it easy to manage bookings, schedules, and customer information. This simplicity improves efficiency and reduces errors, allowing us to focus more on delivering exceptional experiences to our customers.

Contras:

I have encountered occasional limitations in the reporting and analytics capabilities within FareHarbor. While it provides essential metrics and insights, there are times when I've needed more flexibility or detailed customization options in generating specific reports or analyzing data trends.

From very satisfied to totally dissapointed

Comentarios: I've been using Fareharbor for 6 years, and I must say I have passed from being a very satisfied customer to being totally dissatisfied. I am highly disappointed with FH in general, particularly the decreasing quality of customer service, the extra charges for pretty much everything, the commission fees, and the incredibly outrageous prices on the FH websites you are planning to charge. I would never recommend your services to a friend or colleague. I hope whoever reads this review avoids this company at all costs.

Puntos a favor:

Customer service WAS very good, and commission rates WERE fair (Past tense)

Contras:

They seem completely uninterested in keeping customers. Now, they seem more interested in finding creative ways to destroy small businesses.

FareHarbor and Tour Management

Comentarios: I have been using FareHarbor for over 15 months on a daily basis as I give tours on a Segway part time. Its easy to monitor on my mobile home screen and gather data about a client before they arrive. It also lets me know what liability forms they have completed before their arrival. Overall I am happy with my FareHarbor experience.

Puntos a favor:

FareHarbor is easy to use as an app on my mobile phone or on the desktop computer. Its responsive and gives me data in real time and this is helpful when client's are making changes so I can react accordingly. Usage is intuitive so no real training is needed.

Contras:

It would be helpful if FareHarbor would highlight clients that are double booked other wise there is no downside to FareHarbor.

FareHarbor allowed us to bring our reservations online

Puntos a favor:

Being a cloud-based service, FareHarbor allowed us to move away from our antiquated reservation system to a more robust system that allows online reservations and is much easier to manage for a multiple-site operation.

Contras:

API access for creating new user accounts would be a nice addition.

Pay as you go

Comentarios: Fareharbor was the perfect solution for us over the last years but with increasing direct sales, the commission fee is getting now out of control. We will change therefore sooner or later again to Bokun, which is kinda sad. For comparison:
Bokun Pro = 588USD/Year (1.5% Fee on 100.000USD Sales = 1.500USD)
Total: 2.088USD/Year Farharbor = 6.0% Fee on 100.000USD Sales = 6.000USD)
Total: 6.000USD/Year

Puntos a favor:

The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case.

Contras:

- The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable

WANT YO BE THE BEST IN BUSINESS USE FAREHABOR

Comentarios: It is the best thing I have in my business. It makes my work easy and fast and also enjoyable.

Puntos a favor:

24/7 availability it helps because customers are not available at the same time. Gives the best customer service with no crashes. Instant review.

Contras:

I have no regrets no doubts even with payments this is great.

Zero Customer Service

Comentarios: Starting my own business and wanted to use FareHarbor for my bookings. Had the Zoom call, answered the questions that were emailed to me and then….. NOTHING!!! They just disappeared. I’ve emailed, called, messaged and I get the standard reply of someone will get back to you. Bummer I thought this would be the easiest part of opening my business. Disappointing.

Puntos a favor:

What I liked about FareHarbor when I’ve used it at my other jobs was the ease of use.

Contras:

Zero Customer Support. Can’t get a human on the phone.

Average at best

Puntos a favor:

The add-on integrations were really good.

Contras:

The overall user interface just did not seem to live up to what other products on the market can offer. Also customer service took a lot longer to respond then some other booking softwares.

Fareharbor 2022/2023

Comentarios: Fareharbor have been great to deal with and the system easy to use

Puntos a favor:

Easy to use, especially the app when out and about, bookings and payments are easy as are cancellations and refundsDashboard is easy to see availability Manifests are detailed and handyGreat customer Service from our accounts manager, help desk and the team is fast and efficient The reports and invoice are great

Contras:

Waiver forms don't always show on printed out manifest which can lead to some double handling.

FareHarbor has been the best reservation system I've used and the customer service is impeccable!

Comentarios: FareHarbor is easy to use, great for growing your business and I cannot emphasize enough how amazing everyone that works at FareHarbor is. I would expect that I'd annoy/frustrate them as often as I call them requesting them to change this or to change that. They even made my new website for me after seeing that I was having some success with there program on my previous DIY site. Great Program, Great Company. Thank all y'all at FH! Big shout to [SENSITIVE CONTENT HIDDEN] for all the help recently, as well as all of the staff who've helped me over the years.

Puntos a favor:

I love how the software program and app truly works. Everything that the company say works, works. With other reservation systems I tried, there mustve had some issues with the program or something because alot of stuff would randomly not work or do the wrong thing etc etc. The platform is also very aesthetically pleasing, easy to use, and always evolving/growing/staying up-to-date with the newest features available. Doesn't cost you as the business anything!

Contras:

There is really nothing much to complain about with FareHarbor. Of course, in a dream world, there would be a cpl/few things I really wish that could be changed and/or part of the program. I wish I could remember what some of them were at this moment, but I can remember that 'connecting a liability waiver' to my FH bookings/items etc was not as hi-tech as I woulda guessed. The waiver app partnership Fh has is with Smartwaivers. From all m research, seems like a pretty good setup but it costs too much for my business because of the large # of waivers used/month etc (in my opinion of course). And it's not just smartwaivers, most all of the good waiver app's out there are similarly priced, but as i said, expensive per month if you use a lot of waivers. In Fareharbor's defense, they have been super super helpful over the years coming up with ideas for me on how I can set up and complete waivers with our customers for free etc. Unfortunately from what I've found, the ways you can accomplish having a waiver system in your booking for free are not nearly as professional or legally strong as if you were to just use the 'Smartwaivers' connection or any of the other professional waivers, like the one I've been using for the last year or so which is a little bit cheaper called 'Waiver Electronic'. The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up!

Clunkier than we'd like but it gets the job done

Comentarios: We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

Puntos a favor:

Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the system seems to function differently depending on which page it links from, and we can't figure out why. (I've emailed to ask to talk to a rep for a tour or consultation two weeks ago and am awaiting a response.) Also, once an event has passed, it disappears from the calendar when it would help us to answer fewer questions if those events remained available for guests to see. What's more, our staff finds it, well, not difficult to use, but clunkier and more difficult than the other systems we use (e.g. CampLife, Asana, Square). For example, issuing refunds or moving a reservation to a different day or time is confusing--I feel like I have to click on several things and go back before I find where I'm trying to go. That said, our bookkeeper loves the report function. It's robust enough to account for our different needs but not so much that it's overwhelming.

Contras:

We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally.

Game changing softwear

Comentarios: Excellent. This is one of the very best companies I have ever worked with. Very highly recommended.

Puntos a favor:

Easy to use. Fantastic customer service. Increased our bookings and reduced our admin time enormously.

Contras:

They have rebuilt our website which is great and includes lots of best practice insight from our industry. Sometimes updates aren't seamless between the main part of FareHarbor and the Web team. This is a minor irritation and I still rate them highly. They don't currently offer an integrated Cookie solution but I believe they're working on developing one.

hard to find much better product or service!

Puntos a favor:

value for the functionality of use and integration of our business.

Contras:

occasional back office struggles. The dashboard could be more user friendly however the support is excellent so they mitigate the issues

Very pleased

Comentarios: I'm a one man tour boat business. Fareharbor takes care of the booking of customers and they do it well. I don't have to worry.

Puntos a favor:

It frees my time up so I'm not on the phone all day taking reservations.

Contras:

I don't have any complaints. I was concerned that I wouldn't be able to figure it out, but it's easy.

Fare Harbor makes it easy

Comentarios: Been great so far, sadly like every business after Covid they raised their prices...

Puntos a favor:

Makes it easy for a small owner like me.

Contras:

They raised commission to 6% of each booking this year, so far no guest complaints yet, but I'm sure they are coming...

FareHarbor has changed my life

Comentarios: Running our business more smoothly and efficiently.

Puntos a favor:

As a business owner, FareHarbor has helped me by freeing up my time for other tasks. I love the creative part of doing business, not the day-to-day operations and scheduling.

Contras:

There is a learning curve. I do want to add the support I receive is amazing any time we do get stuck.

Easy setup and ready to run

Comentarios: Fantastic

Puntos a favor:

I was impressed with how fast the team was able to set up my account and start running the app for my reservations, and within a week everything was pretty much fully funcional

Contras:

I honestly can't think of anything here, great job!

Excellent support

Comentarios: It operates our booking system, website and payment system flawlessly

Puntos a favor:

The 24/7 support by the operators is really first-class. They have an excellent team for answering any and every query. This is very important to me as I inevitably need answers fast.

Contras:

nothing stands out to me that I could say needs improvement.