Kixie PowerCall

Excelentes funciones.

Puntos a favor:

Me gustó el rápido clic para marcar y la opción de SMS me ayudó a obtener una respuesta lo antes posible .

Contras:

Si deja un mensaje y hace clic en " 1" o " # " para enviarlo , tardará un poco , pero no es gran cosa.

Kixie PowerCall is a sales engagement platform that seamlessly integrates with popular customer rela

Comentarios: In general, I tend to have a positive experience with Kixie PowerCall, as the platform's integration with popular CRM systems, automatic call logging, and real-time analytics and reporting features are all well-received and effective in improving sales productivity and efficiency. However, I have expressed concern about the pricing, which may be too high for small businesses or teams with limited budgets. User interface could be more intuitive. Nevertheless, most users consider Kixie PowerCall to be a valuable sales engagement tool, with many reporting that it has led to improved sales performance and revenue growth.

Puntos a favor:

I tend to appreciate most about Kixie PowerCall include its seamless integration with popular CRM systems, its automatic call logging and local presence dialing features, and its real-time analytics and reporting capabilities. I also tend to appreciate the platform's ease of use and its ability to significantly improve sales productivity and efficiency.

Contras:

I have expressed concerns that Kixie PowerCall's pricing may be expensive, particularly for small businesses or teams with limited budgets. In addition, I have mentioned that the user interface could be more intuitive and user-friendly. Despite these minor criticisms, the platform generally receives positive feedback from users, indicating that the benefits of using Kixie PowerCall for sales engagement generally outweigh any drawbacks.

Best Call Center Solution For Business

Puntos a favor:

I like the automatic call distribution The software comes with great features as a call center It is affordable and makes sales ennoblement easy

Contras:

Has all the features we need and even more. No complaints

Our company used KIXIE for almost 2 years. Save your money. Their customer service is non-existent

Comentarios: This company is terrible. They should go the way of Enron.

Puntos a favor:

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

Contras:

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Lifestyle Fiberglass Pools

Comentarios: Really good

Puntos a favor:

Takes the guess work out of organizing our incoming calls

Contras:

Sometimes things happen to the software outside out control and we don't get notified

Kennedy Painting Feedback

Comentarios: The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros with using Kixie!!

Puntos a favor:

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Contras:

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

Makes calling and keeping records wasy

Comentarios: Time saving and tracking.

Puntos a favor:

Easy to use and saves time. Syncs to our CRM for record keeping.

Contras:

More reporting to view calls out, sorted by the number being called.

Fischer Homes LOVES Kixie!

Comentarios: Kixie has been great! We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic!

Puntos a favor:

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Contras:

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

Easy to use

Comentarios: Great

Puntos a favor:

It is easy to use and you can record a voicemail that you can then "drop" instead of having to leave a message for each call. Customer Support is very helpful.

Contras:

Occasionally I have to restart because I get logged out but that typically happens if I go long periods without daily use.

Kixie is the best!!

Comentarios: My experience with Kixie has been awesome, I use other dialers and Kixie is my first option because of how easy it is to work with.

Puntos a favor:

It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.

Contras:

At first, it had a lot of bugs, and it used to crash quite a lot, we reported the issue to Kixie's tech support, and we got a very quick response and they helped us right away. It looks like with the new software updates those bugs are gone and our experience using it has been a lot better.

Saved us a ton of money for a simple trackable dialer

Comentarios: Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Puntos a favor:

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being. The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast. I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Contras:

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Love it!

Puntos a favor:

Power Dialer and connection boost are both awesome.

Contras:

At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.

A good phone software, with a few bugs.

Comentarios: Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.

Puntos a favor:

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Contras:

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

The Best Softphone Service I've Used

Comentarios: Overall, our experience has been positive. We're running the trial right now, but having a platform that allows us to call easily with a local presence, has a slick dealer with features like voicemail drop, automatic post-call notes and dispositions, and SMS built right in, all that integrates fully with most popular CRMs is a godsend. All for a monthly price that's less expensive (or at least comparable) to other options on the market. As of yet, I don't have much negative to say about the platform.

Puntos a favor:

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Contras:

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

Great Product and Great Support

Comentarios: The SMS program is fantastic, and the support is top notch. [SENSITIVE CONTENT] responded to my question within minutes, and then maintained communication over multiple days until my question was answered. She escalated the question when I explained the setup and got a technical engineer's input. She went as far as was necessary to get my an answer, and as a business, that type of support is greatly appreciated.

Puntos a favor:

We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available

Contras:

Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.

Ease of use

Comentarios: It is easy and simple to use and fit into our business model

Puntos a favor:

It is easy to use for all the team. No matter the computer literacy level of our users.

Contras:

I sometimes need to go out of the software and reinstall to get the power dialer to show and work.

Solid support team

Puntos a favor:

Technical support team is always there to quickly respond to any IT issues/questions you may have

Contras:

None at the moment, Software has worked fine for as long as I have used it.

Integration and Automation

Comentarios: Overall Kixie Powercall performed well and we are satisfied with it as the replacement of the previous system.

Puntos a favor:

I really liked how Kixie was able to integrate with our CRM and also provided a like of automation tools to help our salesteam work efficiently.

Contras:

Some of the configuration/reporting should be more customizable

Shout-out to the Kixie Team for Being an Integral Part of My Business!

Comentarios: Sign up for the trial to get a sense of how it works since it’s free for 7 days and takes two seconds to setup. Kixie integrates great with my CRM, saves me ton of time, helps keep me organized, and eliminates manual logging tasks. Like I said before, I can’t even remember what it feels like to make calls before using Kixie. I dial 100 customers a day to grow lead generation and create interest for our sales team. I constantly track my call reporting which keeps me focused on reaching the dial numbers and average call duration. This is huge in making me stay competitive with my team so I always reach my sales goals.

Puntos a favor:

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts. Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down. Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit. Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Contras:

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Pete's review

Puntos a favor:

The ease for calling people consistently with simple navigation on the caller page.

Contras:

On the text function, it is not easy to go back and see previously sent text messages, without the overall interface getting in the way.Often Kixie can be very slow when going to the next caller and I have to close it down and go back in or even uninstall it and install it again.There should be a one-button shortcut that can end a call without having to click on the icon.

Ok Product, Terrible Customer Service

Comentarios: It's been really bad, I will not be renewing and I am unhappy with the customer service. I tried on several attempts to reach out to them and resolve the issue, however they have a strict no refund policy and apparently don't care if you are satisfied with the product or not. You also can't turn off auto renewal at all, I had to write them explicitly telling them NOT to renew my subscription - because they will just automatically charge you their annually fee without any advanced notice. I really am not happy with this product.

Puntos a favor:

I can send text messages to potential clients.

Contras:

The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not offer the functionality I was hoping for. So after 8 days, I decided that having an extra user was not going to work out for me, however I was charged in advance for a year and there is no refund for a user I will not be using.

Greatest dialer you can get.

Comentarios: I am a user. I have been using this service for over a year in the real estate business, it has been awesome, we can listen to recordings and it's well known that what is not measured cannot be improved.

Puntos a favor:

This dialer has been a game-changer for us. We love the calling and texting system.

Contras:

Nothing. Some bugs here and there, but everything gets resolved quickly.

Amazing System

Comentarios: I use it daily it's great and I'm happy to have it. The SMS templates are great and efficient

Puntos a favor:

Everything. Caller ID, how it integrates with our CRM, the text messages, the SMS templates. the VM drop

Contras:

Sometimes there are glitches, but it happens with technology

Just as you'd expect

Comentarios: Overall, it works great and I'm probably spoiled now for other VOIP services.

Puntos a favor:

Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message. Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.

Contras:

Nothing that is of any significance. It really works well.

Makes it happen!

Comentarios: I would say a 7/10

Puntos a favor:

I do like how it easily integrates my CRM and works well in clarity and connectivity. The call recordings are a nice feature to go back and listen to for reminders or training of sales techniques.

Contras:

The new updates made are necessary but sometime interfere with the productivity and flow function of my workday. The last update cost me many hours of technical support with known bugs in the release. I do not like the amount of refreshing that must occur to connect to my Pipdrive and I find it really frustrating that I lose at least on call per day. Typically its when I'm answering from the app.