Peek PRO Tour Operator Software

Peek PRO Tour Operator Software

Por Peek Travel

¿Quién usa Peek PRO Tour Operator Software?

Operadores de actividades y recorridos que ofrecen cualquier tipo de experiencia de ocio. Es tan fácil de usar que incluso las empresas que más se resisten al uso informático tienen confianza en cambiar del lápiz y papel a las iPads.

¿Qué es Peek PRO Tour Operator Software?

Peek Pro es un sistema de reservas en línea que permite a los operadores de actividades aumentar sus ingresos, ahorrar mucho tiempo y brindar el mejor servicio para sus clientes. Los operadores están especialmente cautivados por las aplicaciones móviles líderes en el sector y el diseño intuitivo del sistema de gestión administrativa. Las características incluyen pagos diarios, correos electrónicos automáticos, recursos y gestión de canales, escaneo de códigos QR, certificados de regalo, exenciones gratuitas, más de 20 informes personalizables y mucho más.

Información sobre Peek PRO Tour Operator Software

Peek Travel

https://www.peek.com

Fundada en 2011

Resumen de precios de Peek PRO Tour Operator Software

Peek PRO Tour Operator Software dispone de una una versión gratuita y ofrece una prueba gratis. Consulta más información sobre precios de Peek PRO Tour Operator Software a continuación.

Versión gratuita

Prueba gratis

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de Peek PRO Tour Operator Software

Sistemas de reservas
Asistencia al cliente
CRM
Gestión de promociones
Gestión de reserva de habitaciones
Gestión de tasas
Notas de reserva
Reserva de actividades
Reserva de terceros
Reservas de grupo
Acceso móvil
Base de datos de clientes
Citas recurrentes
Gestión de reserva de habitaciones
Pagos en línea
Programación automatizada
Programación de grupos
Recordatorios de citas
Reserva en línea
Sincronización de calendario
Varias ubicaciones
CRM
Creación de itinerarios
Creación de paquetes
Gestión de exenciones de responsabilidad
Gestión de precios
Gestión de presupuestos
Gestión de promociones
Gestión de proveedores
Gestión de páginas web
Gestión de recursos
Gestión de reservas
Integración de GDS y OTA
Procesamiento de pagos
Reserva de actividades
Reserva de múltiples días
Sistema central de reservas

Reseñas de Peek PRO Tour Operator Software

Mostrando 5 de 609 reseñas

En general
4.8/5
Facilidad de uso
4.7/5
Atención al cliente
4.8/5
Funcionalidades
4.6/5
Relación calidad-precio
4.7/5
Ruth B.
Creative Development Director
Bellas artes, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 8/11/2017

"Great value, amazing support!"

Comentarios: Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.

Puntos a favor: I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you. The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar. The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month. Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.

Contras: The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely. There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Respuesta de proveedores

por Peek Travel el 1/10/2018

Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.

  • Fuente de la reseña 
  • Publicado el 8/11/2017
Karen Q.
Owner
Administración educativa, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 21/2/2020

"Glad I Choose Peek PRO"

Comentarios: I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Puntos a favor: Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Contras: Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

  • Fuente de la reseña 
  • Publicado el 21/2/2020
Anthony K.
Manager
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 4/3/2020

"Great Customer Service and Easy User Interface"

Puntos a favor: I love how easy the user interface is to operate and I love the availability of customer support. [SENSITIVE CONTENT HIDDEN] was incredibly helpful in solving a persisting issue that my business has had. Overall very happy with the software.

Contras: The widget flows can be difficult at times, but [SENSITIVE CONTENT HIDDEN] was extremely helpful in mitigating my issues.

  • Fuente de la reseña 
  • Publicado el 4/3/2020
Mike N.
Online Manager
Ha utilizado el software durante: Más de un año
  • Valoración global
    2/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    1/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 23/6/2018

"Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more"

Puntos a favor: It allows people to make reservations. It works well on most websites. You can embed it or link to their site. They have humans to answer the phone and relatively short hold times when doing so. Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you.

Contras: They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point. They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. They can only increase by a percentage. This is just one of many feature requests we have been waiting to see. They spend more resources on talking to customers than they do fixing the issues customers face. We have called in for many things over the months and can always talk to a Customer Service Agents. And they are good at understanding your frustration and try hard to help relieve the situation. The issue is that they cannot actually fix your problems. At this point we have 2 actual bugs reported that are effecting our in-season sales. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. That one has presented itself again since filing it. Peek actually bought our previous rental software company and ditched their software which had features we relied on. Since then we have been doing our best to get by with lesser software. I hope we can find a better solution.

  • Fuente de la reseña 
  • Publicado el 23/6/2018
Lora M.
owner
Servicios e instalaciones recreativas, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 23/2/2020

"Great Customer Service"

Comentarios: Peek Pro has allowed the customization I need for my niche business. It is easy to use. They take care of the setup and follow up with you after the initial setup. They don't disappear after the initial setup. They had multiple "views" for the activities schedule. I was able to keep the custom trips I offer AND get the calendar view I needed. I am excited to keep working with them.

Puntos a favor: Excellent Customer Service
Ease of use
Clean look, easy for customers to read
Multiple activity views
Versatile
Customizable

Contras: The system charges a percentage to my customers. This was the only reason I hesitated in the beginning, my market is very tight and I feared my customers would not like the increase in price. But they worked with me and my unique situation and I am confident it will be worth it.

  • Fuente de la reseña 
  • Publicado el 23/2/2020