---
description: ¿Qué piensan los usuarios de USU Knowledge Management? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de USU Knowledge Management gracias a Capterra Ecuador.
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title: USU Knowledge Management - Opiniones, precios y características - Capterra Ecuador 2026
---

Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [USU Knowledge Management](/software/144600/usu-knowledge-management)

# USU Knowledge Management

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> Knowledge Center centraliza el conocimiento de tu empresa y permite a los agentes proporcionar información de asistencia de forma rápida, precisa y actualizada.
> 
> Veredicto: 18 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa USU Knowledge Management?

Brinda servicios a empresas de diversos tamaños, en los sectores tanto privado como público. Más de 150 000 agentes de servicios en todo el mundo utilizan esta plataforma de gestión del conocimiento.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.8/5** | 18 Opiniones |
| Facilidad de uso | 4.7/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.7/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.7/5 | Basado en las opiniones generales |
| Funciones | 4.6/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: USU
- **Ubicación**: Möglingen, Alemania
- **Constitución**: 1977

## Contexto comercial

- **Precio inicial**: $10,00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: alemán, inglés
- **Países disponibles**: Alemania, Canadá, Estados Unidos, Reino Unido

## Funciones

- Alertas de cuenta
- Alertas y notificaciones
- Alerts/Escalation
- Análisis
- Arrastrar y soltar
- Búsqueda de texto completo
- Búsqueda/filtro
- CRM
- Catalog Management
- Comunicación multicanal
- Contratación de personal
- Controles o permisos de acceso
- Creación de informes y estadísticas
- Creación de informes/análisis
- Creación de marca personalizable
- Discussions/Forums
- Edición de texto
- Encuestas y comentarios
- Gestión de comentarios
- Gestión de contenidos
- Gestión de flujos de trabajo
- Gestión de incidentes
- Gestión de la base de conocimiento
- Gestión de modelos
- Gestión de recursos informáticos
- Gestión del conocimiento
- Herramientas de colaboración
- Modelos personalizables
- Panel de actividades
- Participación del cliente
- Portal de autoservicio
- Seguimiento de actividades
- Seguimiento/Análisis de uso
- Third-Party Integrations
- Varios idiomas

## Integraciones (en total: 6)

- SAP Business One
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Zendesk Suite

## Opciones de asistencia

- E-mail/Help Desk
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de gestión del conocimiento](https://www.capterra.ec/directory/30094/knowledge-management/software)

## Categorías relacionadas

- [Software de gestión del conocimiento](https://www.capterra.ec/directory/30094/knowledge-management/software)
- [Software para el éxito del cliente](https://www.capterra.ec/directory/30961/customer-success/software)
- [Software de gestión de comunicaciones con los clientes](https://www.capterra.ec/directory/31002/customer-communications-management/software)
- [Software de service desk](https://www.capterra.ec/directory/31027/service-desk/software)
- [Software de base de conocimientos](https://www.capterra.ec/directory/32454/knowledge-base/software)

## Alternativas

1. [LiveAgent](https://www.capterra.ec/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.capterra.ec/software/164283/zendesk) — 4.4/5 (4071 reviews)
3. [Bitrix24](https://www.capterra.ec/software/113540/bitrix24) — 4.2/5 (984 reviews)
4. [TeamSupport](https://www.capterra.ec/software/87908/teamsupport) — 4.5/5 (848 reviews)
5. [Zoho Desk](https://www.capterra.ec/software/169505/zoho-desk) — 4.5/5 (2211 reviews)

## Opiniones

### "Excellent resource to manage your single source of truth" — 5.0/5

> **Tariq** | *16 de junio de 2021* | Telecomunicaciones | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Ease of use, flexibility and the agent interface
> 
> **Puntos en contra**: None, the product met all of our criteria
> 
> \[SENSITIVE CONTENT HIDDEN\] and the team at Unymira were excellent at every level. They made it easy to understand the product and simplified the procurement process. The implementation went smoothly and \[SENSITIVE CONTENT HIDDEN\] was part of the journey at every step.

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### "Great Tool for Contact Centers" — 5.0/5

> **Usuario verificado** | *8 de julio de 2019* | Dispositivos médicos | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly. We have great flexibility to configure the system specific to our organizational structure, allowing us to pre-filter answers based on the user's team membership. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. Coupled with the customizable workflows, this has allowed us to pursue a true Knowledge Centered Support (KCS) strategy by distributing appropriate editorial privileges throughout the teams. Multiple hosted and on-prem options available.
> 
> **Puntos en contra**: Knowledge Center lacks thorough system and administrative documentation in English. This lack is somewhat mitigated by excellent support and availability of the Unymira implementation team but does create some challenges in learning the system and its potential uses. The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve.
> 
> We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America). We needed a product with a flexible structure we could configure to meet the specific needs of our various teams as well as support our transition to a KCS framework driving content creation from the front-lines. Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers.

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### "Knowledge Center is excellent\!" — 4.0/5

> **Judy-Ann** | *8 de agosto de 2019* | Telecomunicaciones | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: This user-friendly software is very adaptable with very cool features.
> 
> **Puntos en contra**: At this time, I an unable to say .......

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### "Not just "Checking Boxes" product.  This is their primary focus and it shows.  There is a difference" — 5.0/5

> **Keith** | *15 de junio de 2021* | Dispositivos médicos | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Many will say they offer a Knowledge Management solution however it is generally not their primary focus, if not obvious during RFP, it will become obvious once you begin to use.  I have found those other companies will do "just enough"  to sell you that it's "Knowledge Management"  but lack necessary features impacting your ability to run a successful Knowledge project.
> 
> **Puntos en contra**: Nothing really comes to mind, whatever concerns I may have had are usually addressed by really responsive support team
> 
> The product is really everything we could ask for.  Easy to create and manage content, even easier for contact center reps to find what they are looking for quickly, with information organized clean

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### "USU Knowledge Management will empower your business and users" — 5.0/5

> **Stephanie** | *13 de julio de 2021* | Telecomunicaciones | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The most impressive aspect of USU's Knowledge Management system is the ability for knowledge managers to customize the user experience based on their business needs. Drag and drop modules allow you to build user interfaces that enable users to engage with content better than any knowledge base I have ever managed.  Users can favorite, rate, and follow content which enables users to get to the content they need quickly.  The training and decision tree builders allows for content designers and training teams to create and deploy robust learning experiences quickly and effectively - ensuring process compliance and increasing users speed to proficiency.
> 
> **Puntos en contra**: There were some lessons learned with reporting requirements - these should be defined in detail versus high-level. Depending on the requirements, the system will be need to be configured to capture the data required for reporting.

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