--- description: ¿Qué piensan los usuarios de BOSSDesk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de BOSSDesk gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de activos informáticos](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.ec/software/144825/boss-solutions Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.ec/software/144825/boss-solutions?page=2) > BOSS Solutions Suite es una galardonada solución de ITSM totalmente integrada y disponible para instalación tanto local como en la nube. > > Veredicto: 140 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa BOSSDesk? Los clientes de BOSS incluyen organizaciones tanto del sector público como del sector privado. Además esta solución es adecuada para empresas con más de 100 empleados que buscan maximizar las operaciones del centro de atención y la administración de activos de TI. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 140 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: BOSS Solutions - **Ubicación**: Norcross, EE. UU. - **Constitución**: 1997 ## Contexto comercial - **Precio inicial**: $29,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Alertas y notificaciones - Alerts/Escalation - Asistencia al cliente - Barcode/Ticket Scanning - Base de datos de clientes - Búsqueda de texto completo - Catalog Management - Comunicación multicanal - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes para TI - Creación de informes y estadísticas - Creación de informes/análisis - Discussions/Forums - Edición de texto - Encuestas y comentarios - Enrutamiento automatizado - Flujo de trabajo de aprobación - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de auditorías - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de configuración - Gestión de contenidos - Gestión de flujos de trabajo - Gestión de incidentes - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de problemas - Gestión de problemas - Gestión de recursos informáticos - Gestión de tareas - Gestión de tickets - Gestión del cambio - Gestión del conocimiento - Herramientas de colaboración - Inteligencia conversacional - Macros y modelos de respuestas - Monitorización y gestión remota - Métricas de rendimiento - Panel de comunicaciones - Planificación de cambios - Portal de autoservicio - Programación del mantenimiento - Real-Time Monitoring - Seguimiento de activos - Seguimiento de activos de TI - Seguimiento de la conformidad - Task Automation … y 19 características más ## Integraciones (en total: 3) - ChatGPT - TeamViewer ONE - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de activos informáticos](https://www.capterra.ec/directory/30077/it-asset-management/software) ## Categorías relacionadas - [Software de gestión de activos informáticos](https://www.capterra.ec/directory/30077/it-asset-management/software) - [Software de help desk](https://www.capterra.ec/directory/30008/help-desk/software) - [Software de ITSM](https://www.capterra.ec/directory/30676/itsm/software) - [Software para CMDB](https://www.capterra.ec/directory/30959/cmdb/software) - [Software de service desk](https://www.capterra.ec/directory/31027/service-desk/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.ec/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.capterra.ec/software/124981/freshdesk) — 4.5/5 (3438 reviews) 3. [Milvus](https://www.capterra.ec/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Freshservice](https://www.capterra.ec/software/132997/freshservice) — 4.5/5 (724 reviews) 5. [LiveAgent](https://www.capterra.ec/software/102188/liveagent) — 4.7/5 (1786 reviews) ## Opiniones ### "BOSS Support Central - A Remote Support Must Have\!" — 5.0/5 > **William** | *17 de junio de 2020* | Servicios | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible. > > **Puntos en contra**: We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product. > > We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, \[SENSITIVE CONTENT HIDDEN\] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3 de noviembre de 2025* | Práctica médica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Puntos en contra**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "BossDesk is good but can grow yet to be gold standard." — 5.0/5 > **Joe** | *20 de mayo de 2026* | Servicios | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Ticket Management and workflow automation and the ability to get a general idea of how widespread issues are based on reporting we can pull > > **Puntos en contra**: I would like to see further configurability to boss desk workflows and the more placeholders for tasks and workflows to pull placeholder ticket information from and into tasks. We have a feature request submitted already. > > Overall, we have had a good experience in Bossdesk. Really wish something could be implemented however for dark mode users with copy paste between bossdesk, outlook, edge etc. Too many times information and emails copied have to be copied as plain text losing all previous formatting of the previously perfectly constructed information in the department drastically affecting the efficiency of Dark mode users. Some rely on Dark mode in order to avoid unnecessary eye strain throughout the work week. ----- ### "Beta Ticketing System" — 3.0/5 > **Joshua** | *25 de mayo de 2021* | Administración gubernamental | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used. > > **Puntos en contra**: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports. > > Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where. ----- ### "BossDesk at work" — 5.0/5 > **Chrys** | *25 de febrero de 2026* | Política pública | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Overall, I’ve had a pretty positive experience. The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried. It’s easy to track requests, assign tickets, and monitor response times. The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works. As for training, it was surprisingly smooth. The sessions were practical and focused on real scenarios instead of just walking through features. Within a short time, most of our team felt comfortable navigating the system. The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to fully understand. If I had to point out a downside, I’d say the interface isn’t the most modern-looking compared to some newer platforms, but it definitely gets the job done. > > **Puntos en contra**: Interface feels dated and advanced features take time to fully configure and reporting is limited ok > > Overall, I’d recommend it if you’re looking for a reliable help desk system without unnecessary complexity. It’s been a solid fit for our team so far. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.ec/software/144825/boss-solutions?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.ec/software/144825/boss-solutions) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Datos estructurados