--- description: ¿Qué piensan los usuarios de CTM? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de CTM gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTM - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.ec/software/152004/call-tracking-software Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.ec/software/152004/call-tracking-software?page=2) > CallTrackingMetrics captura la trayectoria completa del cliente en los distintos equipos y realiza un seguimiento de todas las conversaciones en una sola plataforma. > > Veredicto: 159 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa CTM? Empresas, agencias y centros de atención telefónica de todos los tamaños que desean supervisar las conversiones y automatizar sus comunicaciones para mejorar la experiencia del cliente y el rendimiento del marketing. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 159 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: CallTrackingMetrics - **Ubicación**: Severna Park, EE. UU. - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: $79,00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Angola, Antigua y Barbuda, Argelia, Argentina, Australia, Austria, Azerbaiyán, Bahamas, Barbados, Belice, Benín, Bielorrusia, Bolivia, Bosnia y Herzegovina, Botsuana, Brasil, Bulgaria, Burkina Faso y 123 más ## Funciones - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Análisis de campañas - Atribución entre canales - Atribución táctil múltiple - CRM - Cartografía del viaje de cliente - Chatbot - Colaboración entre varios usuarios - Comunicación multicanal - Creación de informes de llamadas - Creación de informes/análisis - Desvío de llamadas - Disposición de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Envío masivo de mensajes de texto - Gestión de campañas - Gestión de colas de espera - Gestión de contactos - Gestión de la calidad - Gestión de la experiencia del cliente - Gestión de listas - Gestión de listas de llamada - Grabación - Grabación de llamadas - Grabación de texto de llamada - IVR - Informes personalizables - Interfaz de agentes - Marcador predictivo - Mensajería bidireccional - Mensajería planificada - Panel de comunicaciones - Perfiles de llamadas - Planificación de campañas - Programación de campañas - Programación de rellamadas - ROI Tracking - Registro de llamadas - Respuestas automáticas - Seguimiento de conversión - Seguimiento de llamadas - Seguridad de datos - Supervisión de llamadas - Third-Party Integrations - Transcripción automática - Transcripción de llamadas - Transferencia de archivos … y 18 características más ## Integraciones (en total: 64) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Cloudflare - Dazos CRM - Dialogflow - Drift - Dynamics 365 - ElevenLabs - Facebook Business Suite - Freshpaint … y 49 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Soluciones de telefonía](https://www.capterra.ec/directory/30084/telephony/software) ## Categorías relacionadas - [Soluciones de telefonía](https://www.capterra.ec/directory/30084/telephony/software) - [Herramientas de marketing conversacional](https://www.capterra.ec/directory/31562/conversational-marketing-platform/software) - [Programas para seguimiento de llamadas](https://www.capterra.ec/directory/30901/call-tracking/software) - [Software para call center](https://www.capterra.ec/directory/30007/call-center/software) - [Software para envío de SMS](https://www.capterra.ec/directory/30842/sms-marketing/software) ## Alternativas 1. [Nextiva](https://www.capterra.ec/software/175788/nextiva) — 4.6/5 (919 reviews) 2. [JustCall](https://www.capterra.ec/software/157853/justcall) — 4.1/5 (225 reviews) 3. [Dialpad](https://www.capterra.ec/software/190976/dialpad-sell) — 4.2/5 (570 reviews) 4. [Five9](https://www.capterra.ec/software/132405/five9) — 4.2/5 (484 reviews) 5. [RingEX](https://www.capterra.ec/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews) ## Opiniones ### "CTM Call Tracking Metrics Review" — 4.0/5 > **Loganathan** | *16 de abril de 2026* | Logística y cadena de suministro | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I love the feature that eventhough I did returned my number, it still allows me to create reports and get the number of calls I got when I had that number. > > **Puntos en contra**: The only concern I had with CTM was that agency accounts can't have more than one sub accounts open and reports at the same time. > > I'm working with CTM for the past 2 and a half years. This is my first call tracking solution. So I had my struggles learning how the app works. But the support team was most helpful in getting me familiar with the application. Even when we had some issues with the app they were very patient in helping understand the problem and fixed it for us. Since they have a ton of features like call handling, forwarding, routing, whispers, call queues and IVRs and we use almost all of them, billing can be a headache. But you can get around it by again calling their billing support and they have helped me understand billing in an easy way. ----- ### "Great overall product that met all of our needs." — 5.0/5 > **Brad** | *24 de abril de 2026* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It has been a great one stop shop for us for our phone system, marketing tracking, chat, voice AI, customer and marketing texts, and Call routing. The call quality has been great, and it has been secure using good authentication practices and compliance features. > > **Puntos en contra**: There is a learning curve, but fortunately their team did great work in onboarding us and equipping us to work and build as needed. > > It has been great, and much more affordable and user friendly than our old system. It was great that we made the switch. Also their customer service is great and very responsive. ----- ### "Solid platform that does what it says, and when you need supports its there" — 5.0/5 > **Lui** | *13 de agosto de 2026* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The CTM tech support has been solid. But our account manager has been nothing short of brilliant. We cannot say enough good things. > > **Puntos en contra**: The learning curve can be a bit steep, but that is because there is so much you can do with the platform. > > Overall, the platform does what it says it needs to do. And for accounts, we need that consistency of things just working as they should. ----- ### "Not intuitive. Difficult to find information. Too expensive" — 3.0/5 > **Alexander** | *25 de abril de 2022* | Marketing y publicidad | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers. > > **Puntos en contra**: - It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there. > > It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support. ----- ### "Love CTM - Helped me be a more strategic marketer" — 5.0/5 > **Kelly** | *27 de abril de 2026* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It helped me become a more strategic marketer and understand lead source. Best investment ever and easy to use. > > **Puntos en contra**: Lack of customer service. It is hard to get customer service on the phone to help with any technical issues. Have to send an email. > > Fantastic\! I look better as a marketer when using CTM. My clients trust me more because I am using data instead of just assumptions in my reporting. ----- Página: 1 de 8\ Siguiente: [Página siguiente](https://www.capterra.ec/software/152004/call-tracking-software?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.ec/software/152004/call-tracking-software) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados