¿Quién usa Goody?

Hostelería, farmacias, comercio minorista, salones de belleza y peluquerías.

¿Qué es Goody?

Muchas empresas aún luchan por definir quiénes son sus clientes. Sin ese conocimiento, las empresas dependen de costosos programas de terceros o de la investigación para elaborar su estrategia. Goody resuelve eso por una fracción del costo en comparación con sistemas CRM tradicionales o programas de fidelización en coalición. Se brindan herramientas simples e integradas a los minoristas para que creen su propio programa de fidelización y compromiso. Estas herramientas son automatizadas y dan a los minoristas una visión consolidada de su base de clientes.

Información sobre Goody

Goodycard

http://www.goodycard.co.nz

Fundada en 2014

Resumen de precios de Goody

Goody no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Goody está disponible a partir de $70,00/mes.

Precio inicial

$70,00/mes

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de Goody

  • CRM
  • Gestión de membresías
  • Gestión de recompensas
  • Gestión de tarjetas de regalo
  • Portal de miembros
  • Programa de fidelización
  • Seguimiento de actividades
  • Seguimiento de recomendaciones
  • Tarjetas de fidelidad

Lista completa de Software de fidelización de clientes

  • CRM
  • Gestión de descuentos
  • Gestión de membresías
  • Gestión de recompensas
  • Portal de miembros
  • Seguimiento de actividades de clientes
  • Seguimiento de recomendaciones
  • Sistema de fidelidad sin tarjeta
  • Sistema de tarjeta de fidelidad
  • Sistema de tarjetas de regalo

Lista completa de Software de fidelización de clientes para pymes

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Reseñas de Goody

Mostrando 5 de 75 reseñas

En general
4,4/5
Facilidad de uso
4,4/5
Atención al cliente
4,4/5
Funcionalidades
4,2/5
Relación calidad-precio
4,3/5
Che C.
Sales And Marketing Specialist
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 10/10/2018

"A Simple, flexible CRM system for Point of Sale"

Comentarios: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody.

Puntos a favor: We liked that our loyalty scheme was able to go fully digital.

Contras: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

  • Fuente de la reseña 
  • Publicado el 10/10/2018
Shannay H.
Office Manager
Producción de alimentos, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 9/5/2018

"Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer."

Comentarios: Hopefully more customers passing through the store

Puntos a favor: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Contras: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Respuesta de proveedores

por Goodycard el 15/5/2018

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

  • Fuente de la reseña 
  • Publicado el 9/5/2018
Shannay H.
Office Manager
Alimentación y bebidas, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    3/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 12/3/2019

"Goody review 2019"

Comentarios: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Puntos a favor: Relatively easy for customers to navigate in store on the tablet

Contras: Not as easy on the app for smart phones - not even I use the phone app

Respuesta de proveedores

por Goodycard el 19/7/2019

Hi Shannay,

We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.

Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.

Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.

Appreciate the feedback.

Kind regards,

Rory Moss
General Manager

  • Fuente de la reseña 
  • Publicado el 12/3/2019
Jusmena K.
Owner
Ha utilizado el software durante: Más de un año
  • Calificación global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 9/5/2018

"Consistent"

Puntos a favor: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Contras: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Respuesta de proveedores

por Goodycard el 15/5/2018

Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

  • Fuente de la reseña 
  • Publicado el 9/5/2018
Laurie R.
Barista
Hostelería, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 2/2/2018

"An all-in-one loyalty card in app form and on your Smartphone!"

Comentarios: Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

Puntos a favor: Free Goodies!
From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

Contras: With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody.
However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

  • Fuente de la reseña 
  • Publicado el 2/2/2018