Freshsales

Freshsales

Por Freshworks

¿Quién usa Freshsales?

Tecnología, Proveedores de servicios profesionales, Educación, Bienes raíces, Hostelería, Cuidado sanitario, Comercio electrónico, Comercio minorista, Electrónica de consumo, Telecomunicaciones, Finanzas y Contabilidad, Seguros.

¿Qué es Freshsales?

Freshsales es un software completo de CRM y administración de clientes potenciales creado para equipos de ventas de alta velocidad, repleto de características tales como teléfono integrado, correo electrónico integrado, seguimiento del comportamiento del usuario, administración de acuerdos, creación de informes y más.

Información sobre Freshsales

Freshworks

https://www.freshworks.com/freshsales-crm/

Fundada en 2011

Resumen de precios de Freshsales

Freshsales dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Freshsales está disponible a partir de $12,00/mes.

Precio inicial

$12,00/mes

Versión gratuita

Prueba gratis

Implementación

En la nube, SaaS, web

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Funciones de Freshsales

Herramientas de administración de leads
Búsqueda de clientes potenciales
Captura de clientes potenciales
Distribución de clientes potenciales
Evaluación de clientes potenciales
Generación de clientes potenciales
Gestión de campañas
Gestión del pipeline
Segmentación de clientes potenciales
Seguimiento de fuentes
Seguimiento de interacciones
Gestión de campañas
Gestión de equipo
Notificaciones basadas en eventos
Pruebas A/B
Segmentación de audiencia
Seguimiento de ubicación
Base de datos de clientes
Generación de propuestas
Gestión de campañas
Gestión de canales
Gestión de clientes potenciales
Gestión de comisiones
Gestión de contactos
Gestión de contratos
Gestión de llamadas
Gestión de oportunidades
Gestión de ventas sobre el terreno
Gestión del territorio
Marketing por correo electrónico
Métricas de rendimiento
Previsión de ventas
Seguimiento de recomendaciones
Acceso móvil
Almacenamiento de documentos
Evaluación de clientes potenciales
Gestión de tareas
Gestión del territorio
Integración de automatización de marketing
Integración de chat interno
Integración de redes sociales
Marketing por correo electrónico
Presupuestos y ofertas
Segmentación
Sistema de calendarios o recordatorios
Alertas sobre las propiedades
Correspondencia cliente/propiedad
Gestión de campañas
Gestión de clientes potenciales
Gestión de contactos
Marketing por correo electrónico
Segmentación
Seguimiento de interacciones
Seguimiento de recomendaciones
Análisis de atención al cliente
Búsqueda
Catalogación y categorización
Chat en vivo
Control de respuestas por correo electrónico
Gestión del conocimiento
Métricas de rendimiento
Portal de autoservicio
Seguimiento de asistencia al cliente
Alertas de cuenta
Gestión de clientes potenciales
Gestión de marketing
Gestión de recursos
Gestión de relaciones
Gestión del territorio
Seguimiento de gastos
Seguimiento de hogares
Seguimiento de la influencia
Tareas del equipo
Contabilidad fiduciaria
Facturación
Gestión de calendarios
Gestión de clientes
Gestión de conflictos
Gestión de contratos
Gestión de correo electrónico
Gestión de documentos
Gestión de expedientes
Gestión de tareas
Notas de caso
Seguimiento de gastos
Seguimiento del tiempo
Base de datos de contactos
Búsqueda de clientes potenciales
Búsqueda/filtro
Contactos compartidos
Gestión de clientes potenciales
Gestión del pipeline de ventas
Importar/exportar contactos
Segmentación
Seguimiento de interacciones
Captura de clientes potenciales
Distribución de clientes potenciales
Evaluación de clientes potenciales
Gestión de campañas
Gestión de datos
Gestión de listas de llamada
Gestión del rendimiento
Grabación de llamadas
Marcación automática
Panel de comunicaciones

Reseñas de Freshsales

Mostrando 5 de 448 reseñas

En general
4,7/5
Facilidad de uso
4,6/5
Atención al cliente
4,6/5
Funcionalidades
4,5/5
Relación calidad-precio
4,6/5
Wolfgang B.
Print & Digital Media Generalist
Marketing y publicidad, 13-50 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 5/10/2018

"Freshsales allows for a quick start"

Comentarios: To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and enthusiasm working with this programme showed in givng great results in a very short time. Upload data, create a mailing template, select clients, press the bulk e-mail button and wait. Shortly you can see who received and opened your mail and also if they clicked any links in e-mail provided. A perfect indicator to catch your clients just when they are also online viewing your information to follow up, if that's a strategy you desire. We are working less aggressively, so knowing that the e-mail was opened is enought to e.g. follow up with a second mail or whatever you have automated your workflow with. The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore. Finally, I just like to say that I only use about 10% of Freshsales potential and get the desired results. Remember, keep it simple. I am really looking forward to optimize certain features and procedures in the future. And I know I can count on customer support again to guide me. Step by step. I try not to overload them, because I myself with a customer support background understand the work they do and they do a great job.

Puntos a favor: There is so much in Freshsales that it is impossible to list all the pro's. But only a few functions are needed to get started. Appart from easy accesible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization, all you need to do is upload your client data from e.g. an Excel file and you are basically ready to roll. At every step getting to know Freshsales I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial. You can even book sveral one on one remote sessions to have all your questions answered and shown on screen. The knowledge database also is very well organized with videos and FAQ's.

Contras: There is nothing bad I can say regards Freshsales. It's true, that there is a lot to take in. To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work. But if you wanna keep it simple, it lets you do that. Only if you start to work with more data, more clients, more workflows can it become a bit overbearing. But that's with every other CRM also.

  • Fuente de la reseña 
  • Publicado el 5/10/2018
Maciej N.
Freelance Credit Analyst
Servicios financieros, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 12/2/2020

"Great CRM for consultants"

Comentarios: I work alone. The software meets my needs in helping me track my interactions with clients. What I like in CRM system is it's easily accessible and quick to use, so it does not slow down my activities, but instead helps me be more productive. And Freshsales does that well.

Puntos a favor: Pros are numerous - some of them are:
- integration with Exchange/Gmail for incoming mail,
- many plans to choose from,
- intuitive and easy to use,
- good mobile app

Contras: Not many cons. What I would like to see are more integrations. Especially with Todoist for task management (I've been using Todoist for years and it is just the most accessible and streamlined task management app). I am not fully happy with the quality of customer support, but maybe I was just a bad luck (I do not require much of support).

  • Fuente de la reseña 
  • Publicado el 12/2/2020
Adir R.
CEO
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 16/5/2020

"Simple, powerful CRM, for a fraction of the price"

Comentarios: Overall, a great piece of software for a great price.

Puntos a favor: Has about 90% of the advanced features in pricier CRMs like Hubspot, for a fraction of the price.
Super-friendly user interface, great support.
Highly recommended!

Contras: APIs still need some work. Migrating from Hubspot is a bit messy - the built-in process doesn't work too well. Missing the ad platform integrations as in Hubspot.

  • Fuente de la reseña 
  • Publicado el 16/5/2020
Usuario verificado
CEO
Energías renovables y medio ambiente, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    1/5
  • Facilidad de uso
    2/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    2/10
  • Fuente de la reseña 
  • Publicado el 8/3/2019

"Lots of issues w/ CRM migration + bugs "

Comentarios: Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product.

Puntos a favor: Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised.

Contras: During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets! Then when the incomplete data showed up, we were missing the dates of actions along with whole categories of actions. I'm writing this 5mo later and after working with multiple support personnel from Freshsales this is still not resolved. We've also had issues with bugs in the software including their snippet which tracks website actions blocking folks from being able to login to our software 2x. Twice we've had slow performance on our web app reported (we run a software company) and our engineering team has troubleshot and pinpointed the Freshsales snippet as the source of the problem. The call feature with call recording is not usable with customers reporting choppy connection / poor connection on over 50% of calls. Numerous small bugs found in the software that affect usabiilty. We build software and it's very clear that they need improvements to their software testing process and less overpromising from their support team.

  • Fuente de la reseña 
  • Publicado el 8/3/2019
Usuario verificado
Finance
Contabilidad, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 30/3/2020

"Freshsales helps medium sized businesses manage the process"

Comentarios: Freshsales has made the process of managing leads and communicating with them till they become contacts through to client a more manageable process for our clients. it has also worked well for us. Freshsales is really the Sales force for the emerging enterprise.

Puntos a favor: If you want the functionality and capability of SalesForce for your medium sized business but you just don't have the budget, then FreshSales is the right software for you. I guarantee you you will be blown away by the functionality and the outputs you get from this for a fraction of the investment on what other corporates invest into their Sales CRM. There is too much to mention. You can synchronize emails to customers and the software is very easily customizable. It can be integrated quite easily with other software to enhance functionality. My medium sized businesses are over the moon with this software. From the reports you get, you can easily analyze the sales process and wee where the bottlenecks are.

Contras: Freshsales is priced on multiple users. This can get quite expensive for smaller businesses trying to tes out certain sales strategies. This is why I would recommend this more for medium sized busiensses.

  • Fuente de la reseña 
  • Publicado el 30/3/2020