Ease

"EaseCentral is an incredible service and a tremendous value for the yearly investment "

Comentarios: My clients and I use it and we like it. Here's a recent quote..."2018 is going well... We have had a large amount of growth and employee turnover so it has been very busy. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. "

Puntos a favor: My clients and I love EaseCentral because it is easy to use. Here's a recent direct quote from a client:
"So far this year is going welll. We have had a large amount of growth and employee turnover so it has been very busy as the Director of Operation and HR Manager. I am all caught up and have been on top of it all. EaseCentral has been what has allowed me to stay on top of it all. " EaseCentral has allowed me to win new business because they were so impressed with the new hire on-boarding capabilities and benefit enrollment & management functionality of the platform. Also, I like that I can teach my clients how to use it themselves and administer their own benefits in about 10-30 minutes of training. Bottom line is it's easy to learn and use.

Contras: About the only thing I don't like about EaseCentral is recently their Customer Success Support team must have just grown. When I called into EaseCentral in the past I would almost always get a person that I recognized and had worked with before. The last 2-3 times I've called in to ask a question of the support team, I feel that I got a new person and I honestly think I knew more about EaseCentral's features and capabilities than he/she did. That's about it...everything else is really 2 thumbs up. That's my feedback and the feedback from my clients have been very positive too. Thanks,

"Ease Greatest Tool for Brokers to have!!!"

Comentarios: Fantastic! The first minute that I heard about ease, I was all over it and wanted to see the product immediately. From that day 4+ years ago I haven't stopped using ease whatsoever- the truth is that ease has been a power-play tool for me in my multiple implementations. If I ever hit a wall and there is an issue, I love how ease is always there to fix and assist with the problem. I can not recommend ease enough- this has changed my productivity and ability to engage my clients and their employees.

Puntos a favor: I love the User experience of the software compared to other competitors in the marketplace. The overall system is wonderful, works like a charm, super easy to administer benefits. The software is always driving forward and enhancing their capabilities, so for my sake I can't choose just 1 thing about ease because everything works perfectly.

Contras: I would like more flexibility with the document generator for custom documents. The employees need some expansion on types of income/compensation that the employer can have as options. It would be nice to have the ability for Per Diem compensation, hourly plus salary pay types...more options

"Account Manager"

Comentarios: Several years ago, we used Ease to manage the benefits of a large employer with multiple benefits and multiple eligibility rules. The group was managing their benefits manually and via spreadsheets. The group was able to implement everything in Ease. An Ease representative made himself available over a holiday to help us import data and implement this group.

Puntos a favor: Ease provides a great platform for onboarding and benefit enrollment. From the setup side, Ease is one place to store all benefit plan information, eligibility rates, employee demographics. I use Ease as my go-to place when I need to reference enrollment or benefit questions.

Contras: I do not have anything specific I can say I do not like about Ease. There are continual enhancements being made and sometimes I do not know about the functionality until I am processing a change or a renewal.

"Pleasant but can be frustrating"

Puntos a favor: The ability to have applications generated extremely easily. Applications will typically have all of the necessary information.
It is easy to use once you have learned it.
It is constantly changing and they are constantly adding new information.
Saves a ton of time when working properly.

Contras: There is a lot of room for error. The program does not save everything like it is supposed to at all points.
Mapping errors have sometimes caused bigger issues with the company as a whole.
Not constantly reliable as certain information does not get mapped despite the website being set up for it.
Finding out why issues are happening can be extremely frustrating

"Ease is simple, but doesn't have all the bells and whistles."

Comentarios: I use Ease as a broker partner and as an employee of a group - I have experienced the system for set up through enrollment on the admin side as well as on the employee side.

Puntos a favor: Simplicity of enrollment, for members (new hires and renewals).
Document storage for past enrollment and changes.
Quick set up, and easy to change rates and benefits if needed.

Contras: ACA reporting - this can be challenging and sometimes they are not able to fix mistakes that occur (such as newborn dependents don't show up until the month after their birth).
EDI capabilities with Core medical carriers (they are adding new carriers everyday for what they call Ease Connections, but no medical carriers yet).
Ability to class out products - you have to make a new plan for a different class, you can't use the same and just have class distinctions.