JustCall

Small Companies Can Use This Reliable Communication Solution

Comentarios: My little firm has found it to be a dependable communication solution. It is simple to set up and use, connects nicely with our existing CRM, and has a robust feature set. While there are a few drawbacks, I believe JustCall has been a valuable investment for my company.

Puntos a favor:

The success of my little firm depends heavily on my ability to communicate. That's why I made the decision to give JustCall a go, and I'm delighted to report that it has served as a dependable communication tool for both my staff and myself. It's ease of setup and use is one of its advantages. My colleagues and I immediately set up our accounts, and I had no issue getting things going. Within minutes, we were able to make and receive calls, and the UI is simple and user-friendly. It also interfaces effectively with our current CRM, which is another benefit of using it. We were able to integrate our CRM with JustCall and handle all of our contacts and calls from one place. We have been able to communicate with clients more effectively and have saved time as a result. We can easily record calls, forward calls, and send and receive text messages. The mobile app is also handy, allowing us to stay connected on the go.

Contras:

Nevertheless, using it has a few drawbacks. One drawback is that, occasionally, the call quality might be variable, especially when using the mobile app. Another drawback is that the prices can be a bit high, particularly for companies with a lot of customers. Yet, I believe that using JustCall has more advantages than disadvantages.

Integrates well with most CRMs

Comentarios: We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts.

Puntos a favor:

JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

Contras:

The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

Not the Service You are Looking for

Puntos a favor:

Was excited to do a free trial and integrate with Pipedrive. They have a integration built in the marketplace of pipedrive and felt like it was going to be a great solution for our communication needs

Contras:

Support is terrible. Once you sign up for say a free trial, You have to verify email.....ok, Then you get 3 questions to answer via email. Answered those. Then the account needs to be reviewed by them before you can access. I am actually still waiting. Asked questions on the web chat.....no response. Sent Emails to the support email listed several times.....no response. So an absolute waste of my time. We are not talking hours, we are talking days. So with that said, I am still on a trial I cannot access. Also you cannot use Gmail or icloud email addresses when signing up. Absolutely absurd

JustCall Review: A Comprehensive and User-Friendly Communication Platform

Comentarios: JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

Puntos a favor:

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

Contras:

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

Best Customer Service Out There

Comentarios: Good but not great on product. Great every time on customer service.

Puntos a favor:

Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team.

Contras:

The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings.