--- description: ¿Qué piensan los usuarios de NinjaOne? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de NinjaOne gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NinjaOne - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software de monitoreo de sitios web](/directory/10021/website-monitoring/software) > [NinjaOne](/software/165889/ninjaone) # NinjaOne Canonical: https://www.capterra.ec/software/165889/ninjaone Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.ec/software/165889/ninjaone?page=2) > NinjaOne automatiza la TI para +20.000 equipos informáticos, aumentando la productividad, mitigando riesgos y simplificando la gestión. > > Veredicto: 294 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa NinjaOne? NinjaOne es utilizado por profesionales de TI que necesitan responder inmediatamente a los problemas de los usuarios y proteger sus entornos informáticos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 294 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: NinjaOne - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2013 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, danés, español, francés, inglés, italiano, neerlandés, noruego, polaco, portugués, ruso, sueco - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 210 más ## Funciones - Acceso desatendido - Acceso remoto y monitoreo - Alertas y notificaciones - Almacenamiento seguro de datos - Antivirus - Análisis de redes - Análisis de vulnerabilidades - Asistencia al cliente - Chat en tiempo real - Chat y mensajería - Cifrado - Compresión - Control/Acceso remoto - Copia de seguridad en la nube - Copia de seguridad incremental - Cortafuegos - Creación de informes de uso - Creación de informes para TI - Escaneados automáticos - Evaluación de vulnerabilidades - Gestión de aplicaciones - Gestión de aplicaciones - Gestión de documentación - Gestión de implementación - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de parches - Gestión de políticas - Gestión de problemas - Gestión de puntos de terminación - Gestión de seguridad - Gestión de software - Gestión de toda la red - Implementación automática de parches - Métricas de rendimiento - Para MSPs (Proveedores de servicios gestionados) - Portal de autoservicio - Programación de copias de seguridad - Real-Time Data - Real-Time Monitoring - Recuperación de desastres - Registros de eventos - Respuesta a amenazas - Seguimiento de actividades - Seguimiento de activos - Seguridad de datos - Supervisión - Supervisión de actividades - Uso compartido de la pantalla - VPN … y 80 características más ## Integraciones (en total: 38) - Accelo - Autotask PSA - Bitdefender GravityZone - BrightGauge - Cisco Duo - Computicate PSA - ConnectWise PSA - CrowdStrike - DeskDay - Drata - Gradient - HaloPSA - Harmony - IT Glue - IT Portal … y 23 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de monitoreo de sitios web](https://www.capterra.ec/directory/10021/website-monitoring/software) ## Categorías relacionadas - [Software de monitoreo de sitios web](https://www.capterra.ec/directory/10021/website-monitoring/software) - [Software para Proveedores de servicios (MSP)](https://www.capterra.ec/directory/30921/msp/software) - [Programas para asistencia remota](https://www.capterra.ec/directory/30928/remote-support/software) - [Software para gestión informática](https://www.capterra.ec/directory/10001/it-management/software) - [Software de gestión de parches informáticos](https://www.capterra.ec/directory/10017/patch-management/software) ## Alternativas 1. 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[TeamViewer ONE](https://www.capterra.ec/software/122252/teamviewer) — 4.6/5 (11629 reviews) ## Opiniones ### "Ninja One en LLYC" — 5.0/5 > **Jaime** | *9 de septiembre de 2025* | Medios de difusión | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: la facilidad de gestión de el parque informático de mi compañía , la gestión de inventario, y la gestión de parches. > > **Puntos en contra**: De momento la falta de recursos para dispositivos Apple a la hora de poder gestionar los dispositivos. > > Gestión perfecta de los dispositivos Windows, gestión de parches, control remoto, control de inventario y gestión de licencias ----- ### "Reliable RMM That Actually Delivers" — 5.0/5 > **Blake** | *7 de mayo de 2026* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. > > **Puntos en contra**: While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. > > The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. ----- ### "NinjaOne will make you the Sensei of your own Dojo" — 5.0/5 > **Tyler** | *3 de marzo de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The customization that can be done through NinjaOne is endless\! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources. > > **Puntos en contra**: Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank. > > I love NinjaOne. This was one of the best decision to move to this platform\! The customization and freedom that we have over this tool is fantastic. Compared to it's competitors, it is not as rigid and allows for some very easy use. Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits. ----- ### "NinjaOne - Customer service Nightmare and total money grab" — 1.0/5 > **Robert** | *5 de marzo de 2025* | Hospital y atención sanitaria | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: Screen share/connect software runs smooth and efficient > > **Puntos en contra**: Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time > > We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. ----- ### "Almost perfect" — 5.0/5 > **Nelson** | *9 de marzo de 2026* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The agent is very light and can be installed effortlessly by Intune or whichever way you like your organization. The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus. > > **Puntos en contra**: While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments. > > NinjaOne RMM provides a very direct and productive IT management experience, particularly for the teams who like simple tools, quick set, up, and trustworthy automation. People like the straightforward look and the natural way the tasks are designed, which helps to make monitoring, remote access, patching, and other tasks very easy even when the number of computers to be maintained is very big. The great usability and timely help are very much appreciated aspects and are seen as a means for IT teams to be able to tackle the problems fast and lessen their working hours. ----- Página: 1 de 13\ Siguiente: [Página siguiente](https://www.capterra.ec/software/165889/ninjaone?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.ec/software/165889/ninjaone) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados