--- description: ¿Qué piensan los usuarios de Nextiva? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Nextiva gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [Nextiva](/software/175788/nextiva) # Nextiva Canonical: https://www.capterra.ec/software/175788/nextiva Página: 1 de 38\ Siguiente: [Página siguiente](https://www.capterra.ec/software/175788/nextiva?page=2) > Nextiva Chat permite aumentar los ingresos, brindar un servicio más rápido y aumentar la eficiencia. Interactúa fácilmente con clientes y clientes potenciales. > > Veredicto: 918 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Nextiva? Empresas que quieren interactuar con clientes y clientes potenciales en tiempo real y supervisar esas interacciones en el viaje del cliente para obtener una visión completa. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 918 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Nextiva - **Ubicación**: Scottsdale, EE. UU. - **Constitución**: 2008 ## Contexto comercial - **Precio inicial**: $25,00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Acceso móvil - Audio y vídeo bidireccional - Automated Attendant - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat proactivo - Chat y mensajería - Colaboración entre varios usuarios - Comentarios/notas - Comunicación multicanal - Conexiones SIP - Conferencias - Controles o permisos de acceso - Creación de informes de llamadas - Creación de informes/análisis - Creador de encuestas - Distribución automática de llamadas - Distribución multicanal - Employee Coaching Tools - Enrutamiento automatizado - Enrutamiento de llamadas - Gestión de comentarios - Gestión de contenidos - Gestión de encuestas y sondeos - Gestión de la calidad - Gestión de la experiencia del cliente - Gestión de objetivos - Grabación de llamadas - Herramientas de colaboración - Historial de transcripciones/chat - IVR - Importación y exportación de datos - Informes personalizables - Interfaz de agentes - Live Results Sharing - Marcador automático - Marketing por correo electrónico - Modelos personalizables - PBX - Panel de actividades - Programación de publicaciones - Reconocimiento de empleados - Registro de llamadas - Sondeos en línea - Supervisión de llamadas - Supervisión de quejas - Supervisión de redes sociales - Uso compartido de archivos - VoIP - Workflow Automation … y 28 características más ## Integraciones (en total: 19) - Act\! - Bullhorn ATS & CRM - ConnectWise Automate - Dynamics 365 - Five9 - Google Contacts - Google Workspace - HubSpot CRM - Lotus Notes To Office 365 Migration - Microsoft Outlook - Microsoft Teams - NetSuite - Nextiva Contact Center - Oracle Sales - ServiceNow … y 4 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Asistencia telefónica ## Categoría - [Software de chat en directo](https://www.capterra.ec/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.capterra.ec/directory/30797/live-chat/software) - [Software de conferencias de audio](https://www.capterra.ec/directory/32919/audio-conferencing/software) - [Herramientas para estudios de mercado](https://www.capterra.ec/directory/10041/market-research/software) - [Soluciones de telefonía](https://www.capterra.ec/directory/30084/telephony/software) - [Software para encuestas](https://www.capterra.ec/directory/30092/survey/software) ## Alternativas 1. [VoIP.ms](https://www.capterra.ec/software/203084/voip-ms) — 4.8/5 (698 reviews) 2. [Microsoft Teams](https://www.capterra.ec/software/168668/microsoft-teams) — 4.5/5 (11047 reviews) 3. [Zoom Workplace](https://www.capterra.ec/software/144037/zoom-video-conferencing) — 4.6/5 (14603 reviews) 4. [Ringover](https://www.capterra.ec/software/169627/ringover) — 4.7/5 (876 reviews) 5. [Telnyx Suite](https://www.capterra.ec/software/173804/telnyx) — 4.8/5 (195 reviews) ## Opiniones ### "Great communication tool with good customer service." — 5.0/5 > **Suzi** | *24 de abril de 2023* | Semiconductores | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times. > > **Puntos en contra**: Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks. > > On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees ----- ### "Travel Agency/Small Business" — 5.0/5 > **Sara** | *10 de junio de 2024* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call. > > **Puntos en contra**: I wish they had an option to have a separate ringtone ----- ### "Unrefunded Charges After Porting Away from Nextiva" — 1.0/5 > **Joseph** | *9 de abril de 2026* | Dispositivos médicos | Valoración de la recomendación: 0.0/10 > > Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva\! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. ----- ### "Nextiva VOIP" — 4.0/5 > **Ann** | *6 de mayo de 2025* | Construcción | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease\! > > **Puntos en contra**: My least favorite features is having to upload a WAV file for the voicemail. > > The Nextiva portal has tons of great info and it is user friendly. ----- ### "Nextiva is A+" — 5.0/5 > **Ana** | *31 de enero de 2025* | Seguros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The ability to have a voip telephone system, online faxing > > **Puntos en contra**: I really do not have anything to say negative > > Excellent service and prices for all products combined ----- Página: 1 de 38\ Siguiente: [Página siguiente](https://www.capterra.ec/software/175788/nextiva?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.ec/software/175788/nextiva) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados