¿Qué es Radar Healthcare?

Radar Healthcare supports organisations across health and social care to improve quality and compliance. With an in-depth understanding of your operational challenges and by working collaboratively across all areas of healthcare, our intuitive software simplifies the regulatory complexities you face giving you more time to focus on delivering service excellence.

¿Quién usa Radar Healthcare?

Designed for healthcare businesses, it is a quality management solution that helps monitor compliance, identify existing as well as potential non-conformances, take preventive action plans, and more.

Vídeo de Radar Healthcare
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Opinones de Radar Healthcare

Evaluación media

En general
4,7
Facilidad de uso
4,6
Atención al cliente
4,8
Funcionalidades
4,5
Relación calidad-precio
4,7

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
68%
4
32%
Craig
Operations Systems Manager en RU
Salud, bienestar y deporte, 10.000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A user-friendly system supported by a brilliant team/company

5,0 hace 9 meses

Comentarios: The effort the team at Radar provide to their customers is second to none. From day one of starting with Radar we were assigned a Project Manager and a Customer Success Manager the latter of which we check-in with frequently to go through elements of the system, share ideas and understand what is coming in the future. This is in addition to a very competent support team that know their product inside out and not only provide a high-level support service, but also assist in recommending different approaches to enhance any new processes that we're working on deploying into the product.

Puntos a favor:

For us the "Events" module is the standout feature for a data input perspective because it is incredibly customisable. Not only can we build forms exactly how we like with our our validation and logic rules, but we can also automate the workflows based on how the initial forms have been completed by our teams. For us this has been key in the system being able to adapt to each way our team members record information and ensure the correct pathway is built per incident. We've also been able to create bespoke email alerts for our management teams that provide them with key information as and when incidents are logged. We use the "Events" module for lots of our processes and as each can have different workflows configured the fact the user interface is always similar means we're now able to deploy new processes much faster as our teams require very little training. The "Analytics" area of the system compliments our "Events" module brilliantly as with our Analytics Builder license we've been able to build our own custom dashboards to display the data we collect in a much more user friendly graphical format.

Contras:

Nothing of any real magnitude. We're really excited for the upcoming release of the new "Audits" module as the current version we do find quite restrictive in terms of what is possible. With the new version we're expecting to have a similar experience to the "Events" module where we can tailor the system to do exactly what we want.

Respuesta de Radar Healthcare

hace 9 meses

Great review Craig, thank you. We're incredibly proud of the support we give our customers and it's fantastic to see that and our partnership approach reflected in your review. Thanks again for the feedback Mark Fewster Head of Product at Radar Healthcare

Paul
Risk Manager en RU
Salud, bienestar y deporte, 1.001-5.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Great system with a friendly and supportive company

5,0 hace 9 meses

Comentarios: The Radar team have been exceptional from day one. From product demos and system walkthroughs to our staff when considering the product to providing excellent help and support throughout the system design and implementation. Their ethos is clearly to be a partner and try to support their clients making the system work for them and resolving any issue effectively and efficiently.

Puntos a favor:

The events module is based on flexible workflows making the process easy for staff to use. Workflow steps/actions are assigned to a specific person giving them ownership for completing the task. It is easy for line managers to have an overview of outstanding actions allocated to their line reports. Adaptable analytics enabling you to make the data collected insightful. All workflows can use the same/similar functionality and therefore means staff do not need training in lots of different systems.

Contras:

At the time of reporting, the Risk Register module is less configurable than the events module. That said, it still provides a robust, effective and easy to use system to monitor and manage risks to the organisation. Where the management of an event does not follow the standard process (for example, where an investigation level is upgraded or downgraded mid-investigation), it can be more challenging to design the required workflow. However, the Radar team will advise and support you through it.

Respuesta de Radar Healthcare

hace 9 meses

Thank you so much for the review, Paul! We do strive towards a partnership approach with our customers. Proactive management and being seen as part of your team is key to ensuring Radar Healthcare are working towards delivering your organisation's goals. Thanks again for the recommendation and the 5 star rating! Mark Fewster Head of Product at Radar Healthcare

Misha
Quality & Policy Manager en RU
Hospital y atención sanitaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Fantastic software and amazing customer service

5,0 hace 2 años

Comentarios: Their customer service and approach to listening to their customers has to be my favourite part of their software. Great support initially - and their enthusiasm and support has been flawless. Seriously. We have had queries - all the time - they answer them friendly, patiently and are really supportive. They have TONS of helpful information on their Help page - but we are bad in not using that as much as our customer service rep - as we very much like both of them! They do not constantly charge for more and more for general work and queries. They have also conducted workshops with their customers to find out better ways of doing things - and have actually listened to us and made improvements.

Puntos a favor:

We really like the ease of using Radar. We have used it in many ways, and are still finding new ways of using it. During this pandemic we were able to make 2 new Events within 24 hours that tracked both cases of Covid and testing of Covid for staff. We are able to know at any point in time, within 2 minutes of all stats - Covid and others. It is easy to change about. Very few things are not changeable. We are using this across the organisation and it is very effective. We are able to change forms ourselves to respond to business changes - easily.

Contras:

Introducing it. Nothing to do with Radar, but getting teams on board and getting it embedded was the hardest part. We had support from Radar at the time, and lots of meetings, but people change, and our training did not keep up internally - initially.

Respuesta de Radar Software

hace 2 años

Thanks, Misha! Really kind of you to review us, we make a conscious effort every day to deliver great customer service so it's lovely to see what that means to our customers as described so well in your review. Mark Fewster Head of Product at Radar Healthcare

Joanne
Director of Nursing and Quality en RU
Práctica médica, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Excellent Software

5,0 hace 2 años

Comentarios: Radar has helped us to be complaint with regulatory requirements. Radar gives us assurance that staff receive and read notices. Radar helps us keep in touch with our staff. Radar has pretty much been a life saver during the Pandemic - its portability has meant that when staff have had to work from home or different locations they can access it easily on any device.

Puntos a favor:

Its ease of use. It is clear and easy to read items. Document management means that end users know exactly which version to use and can see when and why a document of updated. Notices - these have really helped us manage the COVID updates and ensured that all staff have received the information they need to do their job safely. Event reporting - this has enabled us to make real quality improvements. the use of sub-categories helped us identify in depth issues and put in place workable solutions.

Contras:

Compliments - I would like compliments made about individuals to be sent to them so that they get that feedback. Events - I would like the reporter to receive a copy of the completed event so that they get the feedback and know action has been taken.

Respuesta de Radar Software

hace 2 años

Great review Joanne, thank you. We're really proud we are supporting our customers during the pandemic. In terms of your Cons, your Customer success manager has hopefully been in touch already as we can deliver on both of those feature requests for you. Mark Fewster Head of Product at Radar Healthcare

Simon
Head of Care Standards en RU
Hospital y atención sanitaria, 1.001-5.000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Development to Use

4,0 hace 2 años

Comentarios: Very positive, a close working partnership and we are looking forward to using the system with greater effect going forward.

Puntos a favor:

It has been a highlight and foundation stone of our success in making our service compliant and transparent for internal and external stakeholders and sector regulator. From the very start we have worked extremely closely with Radar Healthcare is designing a compliance system that is a perfect fit for our business, instead of having to make all our users bend to the system. The fact that you can have this level and control and functionality is extremely important to us as we grow and expand, as we have been able to further develop and adjust so the fit remains perfect.

Contras:

There are very few cons for us and the way we use the system. If anything it would be good to have more functional control on how the system is displayed for each user. I am aware that this is available with higher cost licences but I feel that this would attract more involvement and buy in from users. I would also really like a way of setting some of the filters and have the system remember the choices in areas other than the analytics.

Respuesta de Radar Software

hace 2 años

Thank you so much for the review, Simon! We enjoy working with you and are happy that Radar Healthcare is helping to underpin ERS Medical's growth! We hope to get you to 5 stars with all the improvements that we're continually making :) Mark Fewster Head of Product at Radar Healthcare