---
description: ¿Qué piensan los usuarios de Social Intents? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Social Intents gracias a Capterra Ecuador.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Social Intents - Opiniones, precios y características - Capterra Ecuador 2026
---

Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/30797/live-chat/software) > [Social Intents](/software/211547/social-intents)

# Social Intents

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> Hablar con tus clientes debería ser sencillo.  Chatea con ellos directamente desde Microsoft Teams, Slack, Google Chat, Zoom y ChatGPT.
> 
> Veredicto: 10 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa Social Intents?

Chat en vivo para empresas que ya usan Microsoft Teams, Slack, Google Chat y Zoom y ChatGPT.  Chatea en vivo con los visitantes de tu sitio web desde las herramientas de comunicación que ya usas.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.7/5** | 10 Opiniones |
| Facilidad de uso | 4.6/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.9/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.5/5 | Basado en las opiniones generales |
| Funciones | 4.6/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Social Intents
- **Constitución**: 2014

## Contexto comercial

- **Precio inicial**: $49,00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop)
- **Idiomas admitidos**: inglés
- **Países disponibles**: Alemania, Aruba, Australia, Austria, Bahamas, Belice, Bermudas, Bélgica, Canadá, Costa Rica, Curazao, Dinamarca, Emiratos Árabes Unidos, España, Estados Unidos, Finlandia, Fiyi, Francia, Grecia, Groenlandia y 39 más

## Funciones

- AI Copilot
- Acceso móvil
- Alerts/Escalation
- Asistencia al cliente
- Autoresponders
- CRM
- Chat en tiempo real dirigido a consumidores
- Chat en vivo
- Chat proactivo
- Chat y mensajería
- Chatbot
- Comunicación multicanal
- Creación de informes y estadísticas
- Creación de informes/análisis
- Creación de marca personalizable
- Cualificación de leads
- Desarrollo sin código
- Detección del idioma
- Encuestas y comentarios
- Enrutamiento automatizado
- Formulario sin conexión
- Gestión de bandeja de entrada
- Gestión de centros de atención telefónica
- Gestión de colas de espera
- Historial de transcripciones/chat
- IA y aprendizaje automático
- Inteligencia conversacional
- Procesamiento de lenguaje natural
- Respuestas automáticas
- Robot preconfigurado
- Sugerencias de consultas
- Third-Party Integrations
- Transferencias/enrutamiento
- Varios idiomas

## Integraciones (en total: 21)

- BigCommerce
- Bubble
- ChatGPT
- Claude
- Framer
- Gemini
- Google Chat
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- Shopify
- Slack
- Squarespace
- Webex Connect
- Webex Suite

… y 6 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia 24/7
- Chat

## Categoría

- [Software de chat en directo](https://www.capterra.ec/directory/30797/live-chat/software)

## Categorías relacionadas

- [Software de chat en directo](https://www.capterra.ec/directory/30797/live-chat/software)
- [Software de servicio al cliente](https://www.capterra.ec/directory/22/customer-service/software)
- [Plataformas de IA conversacional](https://www.capterra.ec/directory/31596/conversational-ai-platform/software)
- [Software para chatbots](https://www.capterra.ec/directory/32448/chatbot/software)

## Alternativas

1. [LiveAgent](https://www.capterra.ec/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Tidio](https://www.capterra.ec/software/144040/tidio-chat) — 4.7/5 (590 reviews)
3. [Freshchat](https://www.capterra.ec/software/158117/freshchat) — 4.1/5 (115 reviews)
4. [Sprinklr](https://www.capterra.ec/software/131274/sprinklr-platform) — 4.3/5 (90 reviews)
5. [Gladly](https://www.capterra.ec/software/156723/gladly) — 4.8/5 (139 reviews)

## Opiniones

### "Social Intents powered our COVID-19 Success Story" — 5.0/5

> **Joshua** | *14 de octubre de 2020* | Administración educativa | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. 

We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.
> 
> **Puntos en contra**: The built-in analytics are somewhat limited.
> 
> While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

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### "Perfect solution, easy to integrate and best online support I've ever had\!" — 5.0/5

> **James** | *28 de octubre de 2020* | Marketing y publicidad | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.
> 
> **Puntos en contra**: We are yet to find anything missing or anything that doesn't meet our high standards.
> 
> I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time\!

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### "Great support" — 5.0/5

> **Baylor** | *14 de octubre de 2020* | Administración educativa | Valoración de la recomendación: 7.0/10
> 
> **Puntos a favor**: I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP\!
> 
> **Puntos en contra**: There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

-----

### "My personal review for Social Intents." — 4.0/5

> **Alisha** | *12 de abril de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.
> 
> **Puntos en contra**: Despite not having some of the more advanced features, it is still a decent platform and is satisfactory.

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### "The platform has functionality like live chat, chatbots, and email integrations." — 4.0/5

> **shivasish** | *9 de marzo de 2023* | Estudios de mercado | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks.
> 
> **Puntos en contra**: Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans.
> 
> A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service.

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## Enlaces

- [Ver en Capterra](https://www.capterra.ec/software/211547/social-intents)

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