18 años ayudando a las empresas ecuatorianas
a elegir el mejor software
Squaretalk
¿Qué es Squaretalk?
Squaretalk es una CPaaS (plataforma de comunicaciones como servicio, por sus siglas en inglés) versátil, segura y con automatizaciones e integraciones simplificadas. Tan simple que tendrás tiempo para las otras partes de tu negocio.
Esta plataforma de comunicaciones asequible, escalable y fácil de usar proporciona herramientas potentes a tus equipos de ventas y asistencia para que puedan trabajar de manera eficaz, desde cualquier lugar y a través de los canales de preferencia de tus clientes. Obtén presencia local en todo el mundo con acceso a números locales, móviles y gratuitos en más de 100 países y 3400 códigos de área.
¿Quién usa Squaretalk?
Perfecto para centros de comunicación de BPO (externalización de procesos de negocio, por sus siglas en inglés) y grandes marcas con equipos de retención y ventas proactivos, comerciantes, agentes de telemarketing, investigadores de mercado, agentes de seguros, asesores financieros y muchos otros.
¿Tienes dudas sobre Squaretalk?
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Squaretalk
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Opinones de Squaretalk
Cost-Efficient
Comentarios: Squaretalk made it easier to forward calls to other team members and escalate customer problems, which improved our resolution rates. It also reduces our operational costs and ultimately improves our bottom line.
Puntos a favor:
I like best that the product is constantly evolving. They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their dashboards and reports more.
Contras:
I haven't had a serious issue yet to write about
Respuesta de Squaretalk
hace 5 meses
Thanks for your feedback, Vikash! We're glad to hear you're enjoying the new self-service options and customizable dashboards - they’re designed to save time and boost efficiency! It's also great that Squaretalk is helping improve resolution rates and reduce costs for your team! Feel free to reach out if you need anything. We're here to help!
The best call center I've worked with
Comentarios: The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.
Puntos a favor:
The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.
Contras:
Really not much, otherwise I won't be writing this positive review.
Respuesta de Squaretalk
hace 7 meses
Thank you for your glowing review and for being a loyal Squaretalk user for over two years, Kim! We're thrilled to hear that you find our call center platform both user-friendly and feature-rich. It's wonderful to know that our support team has been meeting your needs so well. Your kind words, especially considering your experience with other call center software vendors, have truly made our day! Your feedback motivates us to continue delivering the best service possible. If you ever have any suggestions or additional feedback, we'd love to hear from you. Thanks again, and we're excited to continue supporting your team!
Squaretalk summary
Puntos a favor:
- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns
Contras:
No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents
Respuesta de Squaretalk
hace 2 años
Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.
Seamless Global Engagement
Comentarios: By eliminating traditional telephony challenges around stability, sound clarity, and accessibility across borders, Squaretalk enabled us to create consistent customer experiences regardless of market.
Puntos a favor:
I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning.
Contras:
Honestly, I have no major gripes after 2+ years of using Squaretalk.
Great for scaling up sales
Comentarios: We use Squaretalk for both inbound and outbound calls, so customers can call our business for sales inquiries and facilitate our cold calling efforts. The plateform syncs with our CRM database, giving us a comprehensive view of all relevant interactions. Overall, Squaretalk has been a indispensable tool for our sales team.
Puntos a favor:
Squaretalk has significantly boosted our sales operations. Their autodialer has tripled our calling capacity and allowed us to reach more leads in less time. The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies. The customer support is top-notch, they are always quick to respond and resolve any issues we have.
Contras:
The only downsite we're encountered is the occasional lag in the reporting dashboard. It would also be great to have more real-time updates.
Respuesta de Squaretalk
hace 9 meses
Thank you for your great review! We're thrilled to hear that our dialer has significantly boosted your sales operations and tripled your calling capacity. It's also wonderful to hear that our reporting features and customer support have met your needs (and we'll make sure to pass this feedback to our support team). We appreciate your feedback on the reporting dashboard lag and the desire for real-time updates. We're working on improvements to enhance your experience. Thanks for highlighting how Squaretalk integrates with your CRM and supports both inbound and outbound calls. If you need anything else, feel free to reach out.
