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Teletrac Navman DIRECTOR
¿Qué es Teletrac Navman DIRECTOR?
Teletrac Navman DIRECTOR es un completo sistema integrado de comunicación y gestión de flotas. Ofrece un alto rendimiento y ubicación automatizada de vehículos. Proporciona información del vehículo en tiempo real con un GPS activo y la grabadora de datos de Prism a bordo. La información se puede visualizar en un portal de gestión flexible y basado en web. Con comunicaciones bidireccionales y una amplia gama de informes detallados, las empresas obtienen las herramientas necesarias para aumentar la productividad y reducir los costes.
¿Quién usa Teletrac Navman DIRECTOR?
Este software de rastreo GPS puede usarse en empresas con vehículos u otros activos. Desde grandes camiones hasta excavadoras y todo lo demás, DIRECTOR permite a las empresas maximizar el ROI (retorno de la inversión, por sus siglas en inglés) de sus activos móviles.
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Teletrac Navman DIRECTOR
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Opinones de Teletrac Navman DIRECTOR
Great Vehicle Tracking Software
Comentarios: Great tracking software if you are in the need of tracking fleet vehicles. You can easily find the location of your vehicles and track their daily routes.
Puntos a favor:
It's a great tracking software to monitor your fleet vehicles on the daily. Gives you real-time status updates turn by turn on vehicles that you monitor.
Contras:
Satellite gets funky on bad weather. Trackers can be disabled easily by easily disabling antenna. Your upgrading tracking device can be costly after time. Geofencing still needs improvements.
Chattanooga Bus Company
Comentarios: It has been a positive experience. I would recommend it to all.
Puntos a favor:
Ease of use The phone App Customer support
Contras:
Nothing really. Like all software, just have to get use and comfortable with the system.
Former Teletrac user switched to Samsara
Comentarios: Poor, when we chose not to renew our contract we had a lot of issues getting their billing department to make the correct adjustments
Puntos a favor:
Was best option at the time for AOBRD compliance
Contras:
When time came to switch from AOBRD to ELD we chose to switch to Samsara because of video features and ease of installation
Great Product with absolutly no Customer service
Comentarios: DO NOT RECCOMEND THIS COMPANY DUE TO LACK OF CUSTOMER SERVICE!!! If you are lucky and have no issues getting setup, great for you! However if you have any issues with tech support, good luck on 50 min wait times and no responses to emails.
Puntos a favor:
The accuracy and the layout for reports are great
Contras:
My original customer representative was amazing, however after she moved on to a different position, The new customer rep doesn't even have a phone number! Multiple emails sent, claims opened/Cases open and no support whatsoever! Her name is [SENSITIVE CONTENT] and even though I have been with the comapny for 3 years, I spoken to her only twice (because there is no way to contact her other than though emails) which are ignored
Alternativas consideradas:
SAVE YOURSELF RUN FROM TELETRAC!
Comentarios:
We had used Teletrac, From June off 2018 – May of 2019, of the many problems we reported to Teletrac, I have included 2 specific examples that in my opinion not only demonstrate the lackadaisical approach Teletrac takes in resolving our issues, but also provides the reasons, beyond a shadow of a doubt, that Teletrac did not resolve our issues within a timely fashion.
Issue #1:
Idling Report Issues: We use idle data to dictate what our drivers will be receiving as part of their fuel-saving bonus.
Date Issue was Reported: 09/10/2018
Date Issue Resolved: Never
Total Time Unresolved: 8+ Months
Issue #1 Recap: We had reached out several times starting on September 10, 2018, to get the idle time reports fixed as they were providing incorrect data. This was a feature that Teletrac had advertised when selling their product. This issue although multiple correspondences every month from the original date of reporting were had, was never fixed. There were large periods of time that had gone on where we were never reached out too. This was detrimental to or business because our drivers have a performance bonus that is given out monthly that is based on fuel mileage when we are unable to get a correct reading of fuel consumption we are paying out bonuses or not paying out bonuses on incorrect data. To put this into perspective, Samsara our current ELD provider had an issue with their idle time reports, not only did they reach out to us on a weekly basis as this was being fixed, but t
Puntos a favor:
The thing that attracted me to this company was the integration with McLeod and the reasonable price. -- However as I would soon discover, these were merely a honey trap.
Contras:
1. The fact that the product just did not work. 2. The worst customer support I have ever had the displeasure of dealing with. 3. LIESSSS
