--- description: ¿Qué piensan los usuarios de Smartsheet? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Smartsheet gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartsheet - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de campañas](/directory/30012/campaign-management/software) > [Smartsheet](/software/79104/smartsheet) # Smartsheet Canonical: https://www.capterra.ec/software/79104/smartsheet Página: 1 de 143\ Siguiente: [Página siguiente](https://www.capterra.ec/software/79104/smartsheet?page=2) > Smartsheet es una plataforma de ejecución de trabajo en línea que permite a organizaciones de todos los tamaños planificar, administrar, automatizar e informar sobre el trabajo. > > Veredicto: 3539 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Smartsheet? La aplicación intuitiva de gestión de proyectos en línea de Smartsheet se usa ampliamente en todas las organizaciones para supervisar y administrar diversos tipos de trabajo para equipos grandes y pequeños, desde grandes empresas hasta PyME. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 3539 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Smartsheet - **Ubicación**: Denver, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio inicial**: $9,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano, portugués, ruso - **Países disponibles**: Alemania, Australia, Austria, Bélgica, Canadá, China, Dinamarca, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Finlandia, Francia, India, Irlanda, Islandia, Italia, Japón, Luxemburgo, Malasia y 9 más ## Funciones - Almacenamiento de documentos - Análisis - Arrastrar y soltar - Captura electrónica de datos - Configuración de flujos de trabajo - Conforme con HIPAA - Control de procesos de aprobación - Creación y diseño de formularios - Data Tabulation - Diseño y modelado del proceso - Estimación de costes - Formularios personalizables - Gestión de calendarios - Gestión de canales - Gestión de capacidades - Gestión de contenidos - Gestión de formularios - Gestión de la disponibilidad - Gestión de nóminas - Gestión de pedidos de trabajo - Gestión de proyectos - Gestión de tareas - Goal Setting/Tracking - Historia clínica electrónica/informatizada - Hoja de ruta del producto - Ideation - Importación y exportación de datos - Integración de terceros - Mantenimiento preventivo - Panel de comunicaciones - Planificación de actividades - Planificación de campañas - Planificación de proyectos - Planificación en sprint - Planificación estratégica - Priorización - Programación de recursos - ROI Tracking - Revisión de documentos - Seguimiento de activos - Seguimiento de competencias - Seguimiento de gastos - Seguimiento del proyecto - Seguimiento del tiempo - Seguimiento horas/gastos - Subcontractor Monitoring - Supervisión KPI - Varias campañas - Varios proyectos - Workflow Automation … y 90 características más ## Integraciones (en total: 72) - 123FormBuilder - Acumatica Cloud ERP - Adobe Creative Cloud - Amazon Q - AppSheet - Azuqua - Backupify - Bitium - Box - Cronos - Docusign - Domo - Dropbox - Easy Insight - Egnyte … y 57 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de campañas](https://www.capterra.ec/directory/30012/campaign-management/software) ## Categorías relacionadas - [Software de gestión de campañas](https://www.capterra.ec/directory/30012/campaign-management/software) - [Software MRM](https://www.capterra.ec/directory/31020/mrm/software) - [Software de marketing de eventos](https://www.capterra.ec/directory/31542/event-marketing/software) - [Herramientas de planificación estratégica](https://www.capterra.ec/directory/31031/strategic-planning/software) - [Soluciones de gestión de productos](https://www.capterra.ec/directory/30865/product-management/software) ## Alternativas 1. [Clockify](https://www.capterra.ec/software/169607/clockify) — 4.8/5 (9259 reviews) 2. [Jira](https://www.capterra.ec/software/19319/jira) — 4.4/5 (15459 reviews) 3. [Asana](https://www.capterra.ec/software/120550/asana-pm) — 4.5/5 (13650 reviews) 4. [monday.com AI Work Platform](https://www.capterra.ec/software/147657/monday-com) — 4.6/5 (6097 reviews) 5. [Trello](https://www.capterra.ec/software/1010321/trello) — 4.5/5 (23594 reviews) ## Opiniones ### "Smartsheet is Perfect for the Small Business" — 4.0/5 > **Julieann** | *17 de febrero de 2026* | Construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Smartsheet takes all the benefits of Excel and creates an intuitive and super-simple to use platform. We use it to manage construction jobs and track job costs and documents all in one place. And the platform could not be more affordable\! With other construction project management software, what you pay for one year of Smartsheet will get you maybe a week for those other platforms. If you wanted to use just the basic sheets or take advantage of their feature rich workspaces and templates, you can use Smartsheet to track projects, office operations and costs, and as a document center (we use it to track our subcontractors certificates of insurance expirations dates), Smartsheet is definitely invaluable to us as a central project and operations management system that we can all access anywhere. > > **Puntos en contra**: Smartsheet cannot completely manage a project, meaning you will have to incorporate other tools (like budgeting software) to fully monitor and analyze the profitability of a project. Smartsheet keeps the raw data in one place, but does not help to analyze and make sense of it. > > Smartsheet is a perfect place for small businesses to start with and to help them grow to the next level project management software. ----- ### "Smartsheet makes our team more efficient." — 4.0/5 > **Pupp** | *19 de julio de 2026* | Organización de eventos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Smartsheet allows multiple team members to collaborate with ease but I also like that I can set up automations allowing me to manage tasks more efficiently. Their customer support is also good and whenever I’ve had questions I am able to speak to a human being quickly. > > **Puntos en contra**: Smartsheet has a few frustrating elements when it comes to collaborations. If different team members have different license levels it can complicate things if you’re trying to create smartsheets collaboratively. > > Overall I’ve been very impressed with Smartsheet and over time I’ve been able to push it further and further by adding things like automations and more complex formulas. It can do a lot for making team processes more efficient. ----- ### "Great platform when it works, but it has not worked correctly for the better part of a year now." — 3.0/5 > **Daniel** | *8 de enero de 2026* | Maquinaria | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: Very capable platform that has great tools for automation and reporting. Able to handle small projects through enterprise initiatives > > **Puntos en contra**: The new licensing model greatly reduces the value of the product. You used to be able to have as many people from outside the organization have access to keep in alignment, but this has shifted in the last year. You either pay for more seats, or accept the reduced functionality. Support platform is now AI first, accuracy last. When opening a ticket, you are prompted to use AI to create the ticket. Cool, I guess but you could spend time trying to get the AI to be correct(slow), or just accept what it outputs and add information to the ticket directly(faster). Calling for technical support is an exercise in frustration, after an hour on hold I selected call back option. As of 24 hours later I have yet to get a call back. We are paying for premuim support and no call back in 24 hours is not a premium level of service. Pro desk appointments are great, but they are usually 2 or more weeks out for US business hours support. I really don't want to be up at 3am to talk to a prodesk person for 30 mns. > > Initially we were really happy with our deployment that was implemented directly with the Smartsheet team. About 6 months later things started to break, we assumed it was due to user error but ran traces and cell change histories but could find no end user or admin activity that would explain the corruption in the financial data, project status and time in status data, portfolio reporting, and filters that were built for us. We then worked with our account manager and spent the better part of 2 months trying to find an equitable solution. Smartsheet admitted fault, but would not tell us what exactly created the issues. We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention. We are flummoxed as to how to keep our instance functioning as expected. The support systems(with paid premium support) is not recommended. Directly calling during normal business hours for the last 3 times I have called resulted in at least a 60 minute wait, before I would give up and select a call back. I have yet to receive a call back. Tickets are now entered through an AI Agent that you are basically prompting to create a ticket. It adds unnecessary details and it is faster to edit in the ticket after the fact than to get it to be correct. Finally, the thing that really leads me to not recommend the platform is the lack of transparent audit trails for Smartsheet employees in the instance. Not understanding who and how our instance is accessed and what changes were made is not ok and leading our team to look for replacements before our next contract renewal. ----- ### "Versatile and Effective for Company-Wide Workflow Management" — 4.0/5 > **Caleb** | *20 de abril de 2026* | Construcción | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The biggest strength of Smartsheet is its versatility. We use it across the company for a wide range of functions, from receipt tracking and estimating pipelines to project management and scheduling, which makes it a valuable all-around platform. > > **Puntos en contra**: The main limitation with Smartsheet is its formula structure and overall flexibility for more advanced data analysis. While it performs well for organized, process-driven tracking, it can be restrictive when more dynamic calculations and multidirectional data relationships are needed. > > Overall, my experience with Smartsheet has been very positive. It is a highly versatile platform that works well for a wide range of business functions, including tracking, estimating, project management, and scheduling. While it does have some limitations in handling more advanced calculations and data relationships, it has still been a great tool for our overall workflow. ----- ### "Flexible and Powerful Tool for Team Organization" — 5.0/5 > **Jennifer** | *10 de agosto de 2026* | Productos químicos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I like most about Smartsheet is how easy it is to organize projects, tasks, and information in one place. The customizable spreadsheets, automation, and collaboration features make it easy to track progress and keep teams organized. > > **Puntos en contra**: What I like least about Smartsheet is that it can take some time to learn all of the features and customization options. Some advanced features may also feel overwhelming for users who only need basic project and task management. > > Overall, my experience with Smartsheet has been very positive. It is a flexible and effective tool for organizing projects, tracking tasks, and collaborating with team members. Once you become familiar with the features, it makes managing workflows and keeping information organized much easier.Overall, my experience with Smartsheet has been very positive. It is a flexible and effective tool for organizing projects, tracking tasks, and collaborating with team members. Once you become familiar with the features, it makes managing workflows and keeping information organized much easier. ----- Página: 1 de 143\ Siguiente: [Página siguiente](https://www.capterra.ec/software/79104/smartsheet?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.ec/software/79104/smartsheet) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados