--- description: ¿Qué piensan los usuarios de HappyFox Help Desk? Lee las reseñas y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de HappyFox Help Desk gracias a Capterra Ecuador. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk - Opiniones, precios y características - Capterra Ecuador 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/30008/help-desk/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://www.capterra.ec/software/83211/happyfox Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.ec/software/83211/happyfox?page=2) > Un software de procesamiento de solicitudes de servicio de asistencia que te ayuda a eliminar el desorden y administrar tus consultas de asistencia al cliente fácilmente desde múltiples canales. > > Veredicto: 92 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa HappyFox Help Desk? Comercio minorista, educación, salud, bienes raíces, viajes, servicios de TI. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 92 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HappyFox - **Ubicación**: Irvine, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio inicial**: $24,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, francés, húngaro, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, India, Reino Unido ## Funciones - Acceso móvil - Alerts/Escalation - Auditoría de problemas - Automatización de marketing - Autoresponders - Base de datos de clientes - Búsqueda de texto completo - Captura de clientes potenciales - Catalog Management - Chat de vídeo - Chat en tiempo real dirigido a consumidores - Controles o permisos de acceso - Creación de informes/análisis - Edición de texto - Encuestas y comentarios - Enrutamiento automatizado - Geosegmentación - Gestión de SLA (Service Level Agreement) - Gestión de actividad de ventas - Gestión de asignaciones - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de clientes potenciales - Gestión de colas de espera - Gestión de comentarios - Gestión de configuración - Gestión de contactos - Gestión de contenidos - Gestión de documentos - Gestión de incidentes - Gestión de la base de conocimiento - Gestión de seguros - Gestión de tareas - Gestión de usuarios - Gestión del conocimiento - Gestión del pipeline de ventas - Herramientas de colaboración - Historial de transcripciones/chat - Inteligencia conversacional - Macros y modelos de respuestas - Para el sector de los seguros - Portal de autoservicio - Seguimiento de activos - Seguimiento de interacciones - Seguimiento de problemas - Software de asistencia remota - Task Automation - Third-Party Integrations - Transferencias/enrutamiento - Varios idiomas … y 12 características más ## Integraciones (en total: 41) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS … y 26 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.capterra.ec/directory/30008/help-desk/software) ## Categorías relacionadas - [Software de help desk](https://www.capterra.ec/directory/30008/help-desk/software) - [Software de servicio al cliente](https://www.capterra.ec/directory/22/customer-service/software) - [Software de gestión del conocimiento](https://www.capterra.ec/directory/30094/knowledge-management/software) - [Software de gestión de quejas](https://www.capterra.ec/directory/30674/complaint-management/software) - [Herramientas de seguimiento de problemas](https://www.capterra.ec/directory/30675/issue-tracking/software) ## Alternativas 1. [Guru](https://www.capterra.ec/software/145390/guru) — 4.8/5 (639 reviews) 2. [Connecteam](https://www.capterra.ec/software/153140/connecteam) — 4.6/5 (5103 reviews) 3. [Confluence](https://www.capterra.ec/software/136446/confluence) — 4.5/5 (3668 reviews) 4. [Document360](https://www.capterra.ec/software/177031/document360) — 4.7/5 (290 reviews) 5. [Freshservice](https://www.capterra.ec/software/132997/freshservice) — 4.5/5 (688 reviews) ## Opiniones ### "Happyfox is changing the way helpdesk solutions run." — 5.0/5 > **Abimbola** | *16 de julio de 2018* | Entretenimiento | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution. > > **Puntos en contra**: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox. ----- ### "HappyFox Help Desk Review" — 5.0/5 > **Clay** | *27 de junio de 2022* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket. > > **Puntos en contra**: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you. > > Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten. ----- ### "DO NOT PURCHASE HAPPYFOX" — 1.0/5 > **Richard** | *11 de diciembre de 2016* | Hostelería | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Great looking product Good website Good information > > **Puntos en contra**: Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond. > > We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. Response: 10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through. As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us. ----- ### "Happyfox Help Desk is the BEST\!" — 5.0/5 > **Allison** | *11 de enero de 2026* | Seguros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I loved the quick and effective assistance that I received when I was having issues with the website. > > **Puntos en contra**: I honestly have no complaints about Happy Fox Help Desk. I was treated with kindness and they were happy to walk me through all the steps necessary to fix my issue. > > Happyfox Help Desk is by far my favorite help desk\! Top of the line communication and the most helpful of all\! ----- ### "Happy Fox ticketing tool" — 4.0/5 > **Meenakshi** | *27 de abril de 2022* | Comercio minorista | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The software is very cheap and easy to use. > > **Puntos en contra**: Less Integration like asset management cannot be linked to the system. > > Ticketing tool is very efficient and easy to use. Team is very happy with the tool. ----- Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.ec/software/83211/happyfox?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.ec/software/83211/happyfox) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados